Zombie Vapes Reviews 

498
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the excellent service provided, often highlighting the great quality of products and competitive prices. Many people frequently mention fast delivery, appreciating the good quality of vape liquids and other items that match their descriptions. However, some customers also noted significant issues with contacting the company, reporting that emails go unanswered or bounce, and phone numbers are unresponsive. A few other people also felt that orders were frequently delayed or unfulfilled, with some receiving incorrect or missing items, leading to frustration and a lack of resolution.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the fast and quick... See more

Product

Customers consistently note ambiguous experiences with product, with many praising the quality and flavor of... See more

Order

Reviewers highlight negative aspects of order fulfillment, with many reporting that their orders never... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Customer communications

Consumers express significant frustration with the lack of effective contact methods. Many reviewers report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Used the company for years great products at a good price, only thing that let's them down virtually no way of contacting them if a issue arises, website says live chat no such option, nobody responds... See more

Rated 5 out of 5 stars

Great service. Easy ordering on line, I always buy X3 100ml and then qualify for free 2nd class delivery. I don't bother shopping around because I'm more than happy with service, the price and lov... See more

Rated 5 out of 5 stars

Was worried about placing first order but presently surprised order received in good time and strength avaliable has work wonders . Definitely will be ordering again

Rated 5 out of 5 stars

Don’t buy my liquids from anywhere else, fast delivery, kept up to date with progression of order and delivery. Flavours of vape liquids are really good. A+++++++++++++++++++++++ all round. 🙂🧟‍♀️


Company details

  1. #116 of 120 best companies in Vaporiser shop

Written by the company

We have been infecting vapers with good flavours since 2017, but don't worry, we have the antidote! In the dawn of an apocalypse, you have what you need from Zombie Vapes.


Contact info

3.5

Average

TrustScore 3.5 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(498)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best online e liquid providers

These are the best online e liquid providers I've used.
Orders are sorted super quick and delivery is fast too.
I thoroughly recommend Zombie Vapes to everyone, my partner and daughter also use them now.

Just Awesome *****

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Great stuff

26 October 2023
Zombie Vapes logo

Reply from Zombie Vapes

Hi Akeel,

Thank you so much for taking your time to leave a kind review!

All the best,

The Zombie Vapes Team.

Rated 5 out of 5 stars

Good Zombie

Great products, great service, fast delivery, received free items with my order, great company to buy from.

30 October 2023
Zombie Vapes logo

Reply from Zombie Vapes

Thank you so much for taking your time to leave us a kind review :)

All the best,

the Zombie Vapes team.

Rated 5 out of 5 stars

Always reliable

Always reliable. Been ordering online for years and have never let me down. Good offers on and have let been disappointed when the box arrives.

Must have been out of stock (size) one order so got a bigger one for nothing. Last time got a free gift with order. Amazing stuff

27 October 2023
Zombie Vapes logo

Reply from Zombie Vapes

Hi Andrew,

Many thanks for taking your time to leave us an amazing review! Our customers are our priority, and to hear positive feedback means the world to us! Thank you for being part of the Zombie Vapes Club!

Rated 1 out of 5 stars

Defective products. Won’t use again!

EDIT: Come on buddy you’re sounding silly now. So a flavoured vape that is flavourless isn’t defective!? Ridiculous. Also great for sending free stuff, most of which had nicotine in. Quality control has to be on your end of things. My intent is to leave a review so people are aware of these issues before they buy. Thats standard practice. I have no reason to email you as I don’t want anything further. You have my money, I have products that are defective as well as some free stuff that is largely useless. Thats it. We live and learn.

that’s your reply? Not your fault? You stock and sell those products, you’re duty bound to ensure they aren’t defective. Yes you sent me a load of nicotine products when I didn’t order anything with nicotine so they’re unusable and went straight in the bin also. End of the day if you stock a product you should have some sort of quality assurance. Also why would I contact you? This is a review website. I’m reviewing my bad experience so others will be aware. I haven’t asked for my money back or anything you can just keep it but it’s my right to say my experience with your company was very poor. I’d have given zero stars if I could

I bought two flavoured Splyft CBD disposables. Unfortunately they both had literally no flavour at all. Tasted just like dirt and smoke. Must have been defective. Straight in the bin. Waste of money. Won’t use again!

31 October 2023
Unprompted review
Zombie Vapes logo

Reply from Zombie Vapes

Hi Gary,

It is a bit unfair to leave us a 1 star review for a product that we don’t manufacture, we are just a reseller. Also, as part of the Halloween Trick or Treat event you received free items worth more than your original order.

We’ve also received no email correspondence from you.

Updated response: No where in the message above did we state it’s not our fault, and you also stated they are flavourless not defective. We cannot open the 100s of thousands of products we stock, as they would then be unsellable and it’s not viable. It is also common courtesy to email a company if you have any issues with an order before writing reviews. We sent you free CBD items as well as E Liquid items, which every customer that received them so far has been grateful for.

Rated 5 out of 5 stars

Great delivery

Great delivery, sent the wrong vape juice and the swiftly sent me the right juice and also sent me two disposable vapes. I am really happy thanks Zombie vapes

26 October 2023
Rated 5 out of 5 stars

GREAT customer service and value.

Apart from a GREAT customer service, eLiquids are of a very good quality with a great value for money. The scheme, buy 2 and get 1 free or Buy 5 and get 3 free, is really awesome. Have been buying from Zombie Vapes for some time now and without any worries.

28 September 2023
Zombie Vapes logo

Reply from Zombie Vapes

Hi Chris,

Many thanks for the kind review. We also want to state that you are one of our most valued customers and without customers like yourself we wouldn't have a brand!

All the best,

from the Zombie Vapes team!

Rated 5 out of 5 stars

Received a freebie from zombie vapes…

Received a freebie from zombie vapes completely out of the blue. Fell in love with the flavours so came back for some with my wallet. Great flavour, easy ordering and quick delivery. Most pleased.

28 September 2023
Zombie Vapes logo

Reply from Zombie Vapes

Hi Mike,

Your feedback is much appreciated! And being a loyal customer that's the least we could do :) Thank you for being a part of the Zombie Vapes Club!

All the best,

the Zombie Vapes team.

Rated 5 out of 5 stars

Sent me the wrong vape juice and its…

Edit: So I was frustrated due to an issue with my order and I hadn't had any response. However, Zombie vapes have fixed the problem super fast and I am more than happy with their service.
Thank you.

5 October 2023
Unprompted review
Zombie Vapes logo

Reply from Zombie Vapes

Hi, we only received your email 12 hours before you left the review, rest assured we will always respond to you. We have sent you out the original item you ordered, and as it is our mistake you don't need to return the item that was sent.

All the best,

Kind regards,

Zombie Vapes.

Rated 4 out of 5 stars

Nice company

Ordered a few times from Zombie Vapes and the lineup of products, offers and website is all good. The prices am not bad either, but the delivery is consistently poor and after multiple delayed deliveries I feel I will just stop using them all together.

Every time I order I find the dispatch to be slow and delivery always takes 3 - 5 days, this isn't bad if stated but the site always offers 24- and 48-hour options just to arrive 5 days later which is annoying (just say it takes 5 days).

With a world of online retailers delivering items in under 24 hours, this model, especially for something like vape liquids as I know many might order when the bottle is nearly empty is just going to harm your business (I have learned to order when on my last bottle to give this company time) but still, for the majority this is just going to generate negative opinions.

Update:
Thank you for your reply, it appears Royal Mail were at fault with this and I would like to apologise, due to the tracking information on RM website it seemed like you hadn't dispatched it when you said and that the item hadn't been received.

2 October 2023
Unprompted review
Zombie Vapes logo

Reply from Zombie Vapes

Hi Shaun,

please feel free to email us if there is any issues with your order. Looking on our system your order was dispatched same day with 24 hour postage. Sometimes things out of our hands can occur during delivery, that can cause delays. Royal mail do state 24 hours isn't guaranteed, it is just a guideline.

Kind regards,

Zombie Vapes.

Rated 1 out of 5 stars

Don't use them

My order was supposed to have been delivered 2hrs ago it hasn't ive been in all day? so some got £35 worth of vapes for nothing, and previous order was wrong, can honestly say won't be using these again

14 September 2023
Unprompted review
Zombie Vapes logo

Reply from Zombie Vapes

Hi Glyn,

Your 1 star review for us is based on an experience with the Royal Mail service not us ourselves. Once we have handed parcels to Royal Mail, we cannot control if they have mistakenly delivered it to an incorrect address.

Please also note, if you have any issues, please contact us directly and we would have happily assisted you to trace your items.

Kind regards,

Zombie Vapes.

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