Zurich Insurance UK Reviews 

I was completely looked after by Amy the lady that took my first call and see the job through, very patient and helpful feel really comfortable and grateful I got her

wrote a review on 14th January regarding the following; Zurich represent Renfrewshire Council. In January 2025 a tree situated on council property fell onto our fence, completely damaging the fence and our neighbours partitioning fence too. a month prior the council inputted a path directly next to the trees which we believe damaged the root structure making it completely unstable. We waited over 8 months for a response from this company sayin they were not liable and provided a load of rubbish excuses from the tree were checked annually- they provided no proof of this, the path would not have damaged the root structure- no evidence provided. I am now looking to take serious legal action as no evidence to their refusal claims were provided upon further request. looking at other reviews, this company seem to be useless and I will never recommend this company to anyone. I am +£2k out of pocket because of FALSE REFUSAL CLAIMS!

We note that following submission of our claim, Renfrewshire Council has since removed all trees along the adjacent fencing. This strongly suggests recognition that the trees posed a foreseeable risk, contrary to your assertion that no negligence could be established. This subsequent action is highly material and raises a presumption that the Council was, or ought to have been, aware of the risks at the relevant time.

We were contacted by a member of zurich saying they would look into the refusal of our claim and we have heard nothing since, no email follow up, no phone calls. The last time it took 8 months for a response !!! Honestly this insurance company is vile and now we are over a year from the incident and I am still out of pocket!

Claim Ref: 20-50-768823


I had to put in a claim due to the issue mum had where RAW SEWAGE was coming from sink in downstairs toilet and flooding hallway, Mum is a home group tenant and home group saw fit to leave mum in that state for nearly 5 days, they refused to fix or pay for the damage that the sewage done to the Hallway and they told us to go through their insureser. This was done and it has taken nearly a year, we finally got a reply from zurich the following is the reply.(We've now completed our review of your claim with the Council. Although we are not admitting any fault, we are willing to offer a settlement on a without prejudice basis. Before we can make any payment, we do need evidence showing that the leak you reported caused the damage.
To move forward, we kindly ask you to provide photographs showing the sewage water coming out into your hallway and causing damage to the hallway flooring. We have received the photo you previously sent of the flooring, but it appears to show general wear and tear. It does not demonstrate that water travelled from the downstairs toilet into the hallway)
My reply to that email
(In relation to my last email sent to you confirming that we do not have photo evidence of the raw sewage coming out from the toilet into the hallway, what is our next step?
Concerning the photo evidence that you have asked for, can I just ask if it was happening to you at your property would you think oh let me take pictures? I'm sure that would not be the case and you would do exactly as my mum did and try your best to stop the sewage by cleaning it up the best you can stopping it from causing any more damage.
While this was happening mum was on her own and the last thing she would have thought was oh lets take some pictures, the only reason we hold pictures of the sewage in the toilet area is because I told mum to take pictures of the toilet area to send to home group so they could see what was going on and so they could see how they found it acceptable to leave mum like that for days, and it did not even cross my mind to take picture of the sewage entering the hallway, why would it when you are trying to stop the sewage and trying to get home group to send maintenance to attend the property to sort it out)
I have sent this message twice but have received no reply, what I find beyond belief is they say Although we are not admitting any fault, we are willing to offer a settlement on a without prejudice basis, but I am to show evidence of the sewage coming from toilet area in to hallway, this should have been asked for before saying they will give offer a settlement. Anyway still waiting for a reply.

When the CEO downwards just ignore you you know that you should never have trusted a supposedly ‘reputable’ company. Apparently just because Zurich have changed ‘jurisdiction’ then this absolves them from continuing disputes under the policy I paid for. Well known consumer programmes have intervened on my behalf. Yet Tim Bailey ignores all. Terrible company AVOID if you have any form of disability.

The disability was caused by the RTA I was supposed to be covered for by Zurich. All Zurich have done is add to my problems each and every step of the way.

Expecting a bot reply. ‘Send us your telephone number…’ sensory:deaf - any alternative accessible contact methods Zurich? Hmm?

Excellent customer service and very knowledgeable representatives

Excellent help from Vicky.
Clear and made resolving my question
So easy. Thankyou.

The person dealt with my inquiry very well and give me the information I needed.

My wife and I have a joint life assurance policy with Zurich. I called Zurich customer care requesting for a correspondence that bears both names with our home address which I need for official purposes but the Zurich customer care agents refused to help.

Tried to claim for a burst tyre via this company as caused by pothole overseen by CWAC.

After a protracted claims process designed to put people off, they deemed there to be insufficient evidence.
Clear photographic evidence dismissed.
They asked for it 3 times, so incompetent as well as dishonest.

So, not only do CWAC charge exorbitant council tax and fail to maintain roads, they enlist a charlatan insurance company to do their dirty work for them, too.

Dishonest, disreputable and a bunch of fraudsters worthy of the mafia.

My advice: Don't do ANY business with these people and hopefully they'll go out of business.

Politicians and loan sharks are more trustworthy.

P.S. Received a response today following "further investigation" and surprise, surprise they came down on Chester West and Chester Council's favour.
Pardon my french, utter bollocks!
I have to pay my council tax unfortunately, but take my advice and have nothing to do with Zurich.

After the way Zurich insurance treated the British couple who had a baby in the US, by refusing to honour the insurance SHAME ON YOU! Zurich you are the lowest of the low. Boycott Zurich now.

vile, evil company that will do literally whatever it takes to get out of paying out. avoid like the plague. and don't use them to cover your healthcare if you do get the plague.

I've just read about their initial rejection of the couple who had a baby in the US. Poor form by Insurers - classic. Will not use.

Stay away from them. The level of competence they displayed even at the application phase was astonishing, so I don't expect to them to be better should you need their services.
Essentially they denied a life insurance application based on a non existing myocardial infarct. They just made it up-I never had one, it is not in my medical files... Someone either can't read or are actively hallucinating. Either way, it makes me doubt their trustworthiness.

Lack of communication first emailed for my claim regarding a council claim that they put forward last summer around July I emailed numerous of time I think I have had about 2 responses back gave them all the information and images etc and nothing

This company will seemingly try anything to avoid a payout. They will shamelessly attempt to gaslight, and ask impossible questions. It's disgraceful.

All staff have been knowledgeable, helpful and pleasant

When a company will only insure people with zero issues, then why do we need to pay a premium anyway? I am not more prone to die of lung disease if, by the time of application, my GP recorded that I have a cold, but Zurich seems to think so.

The reason for giving a score of ten was the way my call was handled by Ben from the start to finish, Ben was very informative about my questions regarding my policy & going forward once we had sorted out cashing in my policy, I was asked if I would complete a questionnaire after the call ended.
I said yes so long as someone actually does take the time to read it then I would. Ben informed me that they do get read from management so that’s why I have done so hope this gets the recognition that people like Ben deserves for customer service surport.
Shame we don’t have more companies that have good customer service.
Very rare in the UK 🇬🇧 today.
Mr G Healy.

my experience with Zurich recently was absolutely first class, something i haven't been used to with big companies for a very long time.