Hilton Hotels Reviews 

Got chest infection because of the room`s tempreture
I stayed at Hampton by Hilton Munich City West on 13 and 14 May 2023.

First i want to write about positives

Breakfast
Recepcionists

Breakfast was excellent and receptionists were all helpful eventhough their help sometimes wasn`t enought to solve my problem. They kept my suitcase before checkin and after checkout time which was really helpful.

Unfortunately i had my worst experience at your hotel and got chest infection which i am still suffering and still on antibiotics.

When i arrived the hotel it was a very rainy and cold day. Aircon was on and room was freezing. I switched off the aircon and tried to turn the heating on which wasn`t working. Then fell a sleep and woke up in a few hours. Then i noticed my throat was already gone and was feeling very weak.

Went to speak to the receptionist for some help. She said she will set it for heating now and i was going outside at that time. I was back in a few hours and noticed room was still cold and then went to complain again. There was another person who came with me to the room and said unfortunately that`s how it is in all room. So basically it wasn`t heating at all. He said we can change your room but it wouldn`t make any difference. Then offered giving me a heater which i thought would be helpful but unfortunately heater was smaller than my hand and wasn`t even heating itself which was really ridicilous. Had to stay 2 days in that cold room and got even worse. Now on antibiotics and still not feeling well...

Heating have to be fixed and i don`t think i am going to visit again any Hilton hotels in the world.

I wrote this email to the Blue Lagoon Miami manager, then included their specified complaints person, Christopher Nassetta, in customer complaints a week later and the complaints department a week after that and have had no reply. after nearly 4 weeks.

Dear *******
My family and I stayed at your hotel in room 550, on Friday 14th April 2023, for one day before our cruise. We chose Hilton over and AirB&B as the other members in our group due to the level of quality that goes with the stay at Hilton and I did not want to risk ending up in a substandard accommodation after a 10 hour flight with 2 little children. We paid for a suite for 4 people and pre-booked a crib. When we arrived, we were shocked at the quality and facilities of the room. I have stayed and worked in Hilton Hotels throughout Europe on several occasions, and this is nowhere near the standards of any Hilton Hotel I have been to before. I immediately asked if we could change room but was told that the hotel was full and that the sofa bed mattresses are the same in each room regardless.

The issues we had are listed here with photos attached.

The second bed was a pull-out couch and there was no crib. The couch mattress was completely worn. It was so old, that you could feel every spring and had sharp bits of metal poking off the frame. It was also dirty, with cigarette burns and when I brought this to Reception’s attention, they told me this is what we paid for!

There were blood stains on the pillow! Room service came and apologised, and it took another 20 minutes for them to replace the pillows.

Electric sockets were hanging out of the wall, leaving live electric cables exposed. We had to barricade areas of the room from our 2 young children.

The room was dirty. There was hair on the floor in the shower. The pull-out mattress, window nets and multiple pillowcases were stained. Our baby spilt water on the floor and we soaked it up with a towel and the towel turned bright beige, and not through colour leakage from the carpet, it was dirt!

The balcony area had a 3ft square hole in the insect screen, which is essential, being a waterside hotel. I did not see the hole until I walked out onto the balcony and by then it was too late. There were hundreds of flies, a few of which flew straight into our room.

The crib, for our 1-year-old baby, did not turn up for one and a half hours after arrival, even though we explained we had been travelling since 1am Florida time.


I work in environmental health and in the UK, I would report this room to the Health and Safety Executive. I stay in the US every year and have stayed in cleaner, better equipped and more comfortable motels for a fraction of the cost. We had a very uncomfortable night as the pull-out was not fit for purpose, and we all squeezed into one bed. All 4 of us! Everything was dirty and stained. We were all bitten by insects and were having to constantly keep the children away from exposed electric cables and dirty areas. This is absolute disgusting, and I cannot believe we experienced this in Hilton. The rest of our group who stayed in an Air B&B and paid $100 for the night had a completely lovely, clean and fully functioning apartment. How do you justify charging $474 plus taxes for a room that would not receive even 1 star if you had an inspection in the room we stayed in?

Following our stay we came to the check-out desk and asked to speak with a manager but where told that there was no manager available. I was given your card and was told to email you. I would now like you to investigate how a room in that state could be approved for use and expect a reply with an offer of refund.
Regards

In my experience, and a lot of others writing these reviews, Hilton's standards has fallen hugely over the last few years and if you do have a problem, the management actively avoid you and customer service and their specified complaints person, Christopher Nassetta, do not reply in anyway. Even when you supply the photos!
I wish I could show the photos on here as they would make your toes curl.

Homewood Suites Denver Convention Center said they would charge my bill on 2 credit cards at the front desk when I checked out. The lady at the desk said they would do it. She apparently charged the card on file half and I swiped another card for the other half. I thought all was well. When I got home I see that the full charge was on the first card resulting in a large balance on my first card that I so wanted to avoid.

We received some great service from numerous employees from the hotel however we do want to mention one employee in particular - within the restaurant service team - Mohamed Ragab. My wife and I have been in the retail space for over 25 years and are able to recognise attentive service, warmth and talent. This employee has all the great foundations for further development and progression within the service industry. We would like to pass on our thanks to Mohamed Ragab for such lovely genuine service and wish him all the success for the future.

I am a Hilton member and was shocked the way the staff treat people

No te alojes en este hotel, el peor personal y el mal servicio.

Hazte un favor y reserva en otro lugar

There have been many reports of problems with Embassy Suites by Hilton at Miami International Airport, including water damage, bed bugs, and faulty appliances. Overall, Embassy Suites by Hilton seems to be an unreliable option for affordable hotel accommodation. Not to mention the lack of customer service and professionalism my Manager Benny and his staff. Embassy Suites by Hilton can improve its customer service and overall guest experience by implementing a number of strategies. Some of these include increasing the number of staff members available to answer guests' questions, providing better information about the hotel and its amenities, and ensuring that all guests are treated equally.

Hilton Hotels come with hidden "destination charges" when they will not tell you about if you verbally make a reservation. If you contact the local Hilton location to argue the charge, they will tell you its mandatory, imposed by corporate. If you contact corporate they will tell you its be charged by the direct location. Either way they refuse to help. If you talk to their customer service on the corporate line for more than 10 minutes they will blindly transfer you to get you off the phone.

Stayed at Hampton Hilton in Birmingham. Nice hotel but unfortunately had a rowdy, loud neighbour. I asked manager to resolve issue and was told it would be best if I move rooms - this was at 12pm. I reluctantly agreed and moved to a room next to a loud air conditioning unit so moved again at 3am. Not a great night's sleep! I complained to Hampton Hilton and i was offered a voucher for another stay at a Hilton Hotel - great. This was on 13 Nov and have still not received a voucher. I emailed the desk 3 times to provide my address to front desk manager Daniella Bichecu and assurred voucher was on its way. It didnt arrive. I called front desk to try and resolve but manager said its now "out of their hands" and unable to help any further. I was told to take it up with Hilton central (?) and provide me with a website address. This has also resulted in precisely nothing. Hampton Hilton could have smoothed over the bad experience but I have the impression they dont particularly care about their guests - first asking me to move and now not fulfilling the promise of a voucher.

Stayed at Wembley Hilton won’t be staying again . A disgrace that’s all I can say . Stayed two nights despite repeated attempts no one cleaned my room the cleaners were not bothered.
The gym the sauna was shut they did not provide locks for your lockers saying you have to bring your own. No water was provided as well apart from a tap where all users had to drink out of with no cups.
Room Service shuts at 10pm so no room service effectively at night.
Standards have deteriorated so much used to be well managed they’ve obviously got a manager whose not capable or not bothered . I think the Hilton family really need to look at the way their hotels are managed their name is going under and quickly .

Horrible, rude and disrespectful.
Franchaised HILTON KANSAS CITY AIRPORT.
This is my 3rd time in this hotel and i last 2 stays were 25-26 and 26-28 nov.
I am Diamond hilton honors and i went to their restaurant for breakfast around 6.40am. When i arrived, one employee arrived running, obviously she was late, another waitress was with me and i asked her for a doggie bag because i didnt have much time to seat for breakfast. She gave me a horrible look, when she arrived she just throw it on the table, and at that time i saw there were some pastries and i requested her if she can give me a smaller one because the pastries wont be nice and soggy if i put at the same container than the scrambled eggs. Being extremely rude said " we do not do doggie bags". I left immediately, i gave a complained to receptionist and i requested the manager number, she gave me the 1208 extension number. I called 5 times and i left 2 voice messages asking to be called. I called again and another receptionist told me that she will pass my complain and the assistant manager or manager will be contacting me urgently.
Today, 10th december and i didnt hear from anybody from this horrible hotel. Let s see if bad reviews and huge complain at Hilton diamond elite will make them to be respectful and do their job properly.
Dont reply this message saying u are sorry and u were busy for 2 weeks that u couldnt call me back or saying that this is not the experience u want to offer because ur franchise is so bad and shame on Hilton for franchaising to this horrible people

We spent 2 nights at Hilton in Cincinnati downtown, we had wedding event. Got in around 3:30 on Friday $ had to dress for rehearsal at five. Room not ready & wouldn’t be for few hours. My son stays at Hilton & is diamond customer. He was able to get room by signing in online. So we four got ready in his room. Saturday we showered & ask desk for clean towels. Went back to room mid afternoon & no towels, called & ask again. Dressed for wedding, came back around the 11:00 pm. Still no towels, called desk & they said they had no clean towels at all & wouldn’t till next day in afternoon. I told them we needed to shower & leave before 11. He again said no towels & could have cared less that we couldn’t shower. Got dressed next morning & went to breakfast, went back to room for belongings & therewas lady cleaning rooms & on her cart were clean towels. Hmmm, think we could have had clean towels for shower. Just not impressed with this situation.

I recently attempted to get back $25 from a pet fee I was misquoted and was told at check-in would be $50 and was charged at $75. After numerous emails and conversations it seems they will be keeping my $25…. I guess Hilton/Hampton Inn can’t afford to stand behind what their staff tell guests?? They should contact Chewy to see what customer service should look like in my opinion.

My husband has been a very long standing Hilton business customer, in Hilton terms a diamond customer for almost a decade. Like most of us we use his business points to subsidise our family holidays. After our last fully self paid holiday in Dubai (Hilton Dubai the walk) I have to sadly say, that we won’t ever stay at the another Hilton hotel again. It certainly feels as if Hilton doesn’t really care about it’s customers. We have taken our concerns to their customer relations department as-well, with no response. We certainly felt that way recently in July 2022 when my 2 year old daughter was physically harmed by a badly maintained property at Hilton the walk. She required overnight Emmergency surgery, as devastating as this as a parent, the hotel has constantly ignored us, and fobbed us around to their insurers who have fobbed us to their reinsurers. I am not sure what the end goal of it all is as medically we were well cared for by American Express. All I ever wanted was a simple heart felt apology and an action plan as to how they would fix the issue for and so that it wouldn’t happen again. The Dubai the walk staff have constantly belittled the pain and suffering caused and have ignored us. If something of this sort would have happened at a proper hotel chain like Marriott, IHG or even Accor, we would have expected to have spoken to the hotel manger instead at Hilton we were handed off to the front desk staff who really had no power or authority. It’s sad to see a decade long relationship and loyalty to a brand come to an end. Ps when we visited the Hilton’s Jumeriah beach hearing about the conditions they keep their staff in was shocking. We recall talking to an African origin Cleaning staff at the beach, and his story of how he struggled on a day to day basis with living cost in Dubai whilst being paid dismally by Hilton. We honestly felt sick to our core thinking about how the staff must feel when they see affluent western tourists visit their hotel. A story that really upset us was from a Philippine origin server who was so nice to our 2 year daughter as she reminded of her little daughter of the same age. She hadn’t seen her daughter in a year and a half as she couldn’t afford to travel back home. It all adds up, poorly treated staff = unhappy staff = bad culture = dangerous properties. Please we urge anyone with kids to avoid at-least these Hilton hotel at all cost. If you see a problem point it out to the hotel and force them to fix it before someone gets injured. These properties are very badly maintained. We will repost our reviews on other platform to keep the message going out to all those that want to travel and stay at Hilton properties and have little children.

DO NOT BUY HILTON GIFT CARDS AS NO HOTELS KNOW WHAT THEY ARE SO YOU CANNOT SPEND THEM. HILTON ARE SELLING GIFT CARDS UNDER FALSE PRETENCES ON THEIR WEBSITE

Hello, I was there for the reunion 7-15/17-2022. My room was under Breathy Jones, my room was 320. WOW!!! When I entered it was wonderful. Bed perfectly made, bathroom spotless, temp.of room great & smelled nice. So from the beginning of the stay til the end was great. Now the room attendant "NyKimbria Allen", was super. Her beautiful smile😁, outgoing personality🤗, & caring spirit every time was great😉. This young lady is surely a great quarterback for your hksp. staff. Will you please Reward her in some way??? Her appearance was so on point❤❤❤. Thank you so much for a great stay. ( front desk NEVER picked up the phone my whole weekend stay 😣 every time I got a busy signal )...I only wanted a wake-up call. NyKimbria Allen, thank you for ALL you do room attendants matter 👍🙏.

Home 2 Suites by Hilton
Stayed at this establishment in Miramar, FL for a month. They put thru charges DAILY, everytime a different amount. The charges were so irregular my bank put a temporary hold on my account for fraudulent charges. I went to the front desk FOUR different times, not once did anyone acknowledge this activity nor offer any assistance. I called Hilton Honors, explained my situation, AGAIN was told they couldn't find ANY charges.
Upon review with my bank, the hotel put thru four charges (paid) for $3,187.44
My charges were to be $1888.00. At the time of this writing, I AM STILL ATTEMPTING TO HAVE THIS RESOLVED.

Double Tree Hilton @ La Torre Golf Resort. Roldan

I booked the hotel through Expedia, on arrival I was told I had cancelled my booking ! After calling Expedia this was rectified and to my relief the anxious moment was over. The hotel was clean and the facilities were good. Yet I found myself having to ask for things that should have been standard and there seem to be a lack of attention to detail.

1.No drinking water in the gymnasium despite asking twice .
2 Having to ask for towels in the room after it had been cleaned .
3 Complimentary body wash not replaced after it had bern used .
4. Flies on the fruit at breakfast were then covered and yet the next day the same again .
5. No warning of a wedding taking place by the swimming pool until late at night despite the fact we had upgraded to a pool view for tranquility .
6. Preparation for the wedding sound checks , moving furniture whilst we were relaxing.

All this is just not acceptable when you have come away to relax and to be looked after . It is a misrepresentation of what Hilton Hotel stands for .

Bought a Hilton vacations and could not use it because of pandemic so it expired (Hilton will not give money back or honor it!)

Hilton Suites Magnificent Mile Chicago-- Loyal Hilton Honors Member for decades, but this hotel event was disaster. Run, Don't Walk, Away! Booked Daughter's wedding guest rooms (about a dozen) Impossible, contradictory, and confusing communications and billing. Sales department, room blocks, and accounting disasters. Told multiple guest they did not have rooms (but they did).Surprise billed me about $1500 for wrong rooms, when complained, they billed someone else, also the wrong person. Just bam, a credit card charge without invoice, or explanation. People checked in with credit cards reserving the rooms, and then not billed or billed wrong rooms. When desk staff does not answer phone within 3 rings, it rings to an off-site corporate account that has no idea about room blocks or guests. Parking is problem. Hotel "encourages" you buy a parking package $165 for three-days, with in and out privileges. But, then I was secretly billed three times ($51, and $110) for leaving the hotel. I've used Hilton Honors for decades. (Of course they claimed on site they could not credit my account for my rooms, and then sales department said they could not do it as well) The hotel itself was very nice, housekeeping was exceptionally clean and friendly. (My daughter left some items and housekeeping graciously retrieved them, of course their manager was initially told to the wrong room number and thankfully I met them at the room to correct it) Bellhops very professional and helpful. (Wedding venue was a couple blocks away and raining, they reserved me a spot to come back and forth to deliver people and items of course I tipped them a $100). If traveling alone, without room block, probably okay. But, not for business or special occasions.!

This is my favorite hotel in the world. If you have a problem make sure you contact the manager. The breakfast buffets have always been the BEST in the world! There is always coffee ready at the main lobby, and if there are any problems the staff can help you. Thank you Hilton for making your name so great!