Update soon.
One of the worst experiences buying something online I've ever had.
On 22 May I order a printed ceramic cup from this store, immediately send the payment (only payment option available: bank transfer) and start waiting.
And waiting.
Tired of waiting and not seeing any change in the order status, I send an email to ask if they're processing my order or not (1st June), and they reply shortly after saying that the cup is being prepared for shipping.
Ok then, just roughly 10 days to prepare a cup for shipping. These guys are efficient.
The following day I get the package from the GLS courier, I open it and I immediately make a comment about how it's poorly packed, just a layer of bubble wrap, under a layer of cardboard at its third or fourth use. Not looking good. Not even a real cardboard box.
And surprise surprise, the handle of the cup is broken.
At this point, slightly annoyed, I email (with photos) the store to inform them that the item I've purchased arrived broken, and to ask what is their procedure for returns/refunds in these cases.
Radio silence. At this point, I'm fairly annoyed - I understand that a package can arrive damaged, but I don't understand the absolute lack of trustworthiness when running an online store.
Waste of time and money.