Wylies Outdoor World Reviews 855

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 1 out of 5 stars

In no way a company you should go any place near under any circumstances it's up to you ignores all requests and in his own words "I will make you sort it out with card issuer " "I took your or... See more

Rated 5 out of 5 stars

Super easy to order what I was looking for and having plenty in stock. It felt personal to me and the family run business really appreciate your custom no matter how big or small. Everything felt pers... See more

Rated 5 out of 5 stars

I recently ordered some new camping things for the summer. The morning after my order (I ordered late in the evening) Drew personally rang me to let me know the tent I ordered was no longer in stoc... See more

Company replied

Rated 5 out of 5 stars

Purchasing through this small business has been such an easy process and a very pleasant experience. I had questions regarding female sizes, and I got all the support I needed in a timely manner. A v... See more

Company details

  1. Outdoor clothing and equipment shop
  2. Camping Shop

Written by the company

whether you are Wild Camping, Bushcrafting, Hiking or practicing Outdoor Survival. We have all the gear you will ever need to keep you warm, dry and prepared to face the elements or challenges ahead. We do not just sell products we use them every week ourselves regardless of the weather...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

855 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

In no way a company you should go any…

In no way a company you should go any place near
under any circumstances it's up to you
ignores all requests and in his own words
"I will make you sort it out with card issuer "
"I took your order, answered your emails or phone calls, packed up your order, and dispatched it with DPD". NONE OF THIS IS TRUE sent via Royal Mail none of my requests not to post to close to 16thhad been read and were ignored,
"told it was his company and he will do as he wants" a RETURN ISSUED and ignored, terrible the worse I have come across and none have ever been as bad

12 June 2026
Unprompted review
Rated 5 out of 5 stars

DD Tarp 4x4

The tarp arrived a week earlier than advertised which was excellent. Will definitely be ordering from Wylies Outdoor World again.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

2nd time of ordering from drew and…

2nd time of ordering from drew and again excellent service

30 May 2026
Unprompted review
Wylies Outdoor World logo

Reply from Wylies Outdoor World

It's always a pleasure serving you, Chris.
Thank you for the second order, your support, and for taking the time to leave a review.

All the best,
Drew

Rated 5 out of 5 stars

Everything is personal

Super easy to order what I was looking for and having plenty in stock. It felt personal to me and the family run business really appreciate your custom no matter how big or small. Everything felt personal. Great customer service. Perfect. 👌🏻

5 May 2026
Unprompted review
Rated 4 out of 5 stars

best prices for the hammock setup i…

best prices for the hammock setup i wanted. Unfortunately,some related items were not in stock and even though i saved money on what i did order,it was a pain having to go elsewhere for the other items. Overall pleased and will probably be my first call in future.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful shop*

Wonderful shop*
Wonderful owner*
Wonderful service*
Would whole hearted recommend buying everything you need from here.
This small business really cares about us , the customer & will go above & beyond :-)

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service after an error on my behalf.

Excellent customer service when I made a mistake with my order. Email followed by a quick phone call. Items posted quickly and received the next day. The personal touch is what makes customers come back. This was my second order and I will definitely return again
Thank you 👍

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Does not even price match his own prices

Ordered and paid for on the 20th September. Got cancel 13th October due to 'pricing error', still waiting for the money to be back in my account. Does not honour the sale nor his 'price match'.

One phone call during working hours to contact me and several emails to finally get a reply...

13 October 2025
Unprompted review
Wylies Outdoor World logo

Reply from Wylies Outdoor World

Stephan was contacted immediately after his order, and several times after that.

I made an error; I accept full responsibility for that. There was a pricing error on the website.

When I finally got him, his response was "I don't answer calls I don't recognize." Fair enough, but to insinuate that the time frame was my negligence is false.

expecting me to honor the price was unrealistic, nor does that have anything to do with our Price Match Promise.

His stance was that of "opportunism," so I refunded him immediately after reading his message. Card payments take 3 to 5 working days to reappear in a bank account.

Rated 5 out of 5 stars

Excellent Service

Excellent service from a professional and very knowledgeable business owner.
I would absolutely 100% do business here again in the future.
Safe and secure purchases, easy transactions ⭐️⭐️⭐️⭐️⭐️

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Quick delivery, great product ,great service! bought for my brother and he’s very happy with the purchase

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Camping Gear

I placed an order with Wylies for around £100 of various kit. The same day, the owner rang me to say one of the smaller items was damaged (due to a tree falling on their storage area). Not only did the owner apologise but he also offered a replacement for no charge and he replaced it with a better item! I was very impressed with the customer service. My items arrived within 2 days. Very happy.

13 August 2025
Unprompted review

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