X All Reviews 423

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 416 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the product's cleaning power and effectiveness, finding it works well for various tasks around the house, including tough grime and mold. They appreciate its ease of use and the fact that it is odorless, which is a significant advantage over other cleaners. Reviewers also frequently praise the staff, particularly for their helpfulness, professionalism, and courteous manner in assisting with orders and transactions. However, some people were dissatisfied with the product's performance, stating it did not work as advertised and was ineffective on certain stains or surfaces. There are also concerns about the high price of the product, with some finding it expensive for the results delivered and others reporting issues with unexpected charges or recurring subscriptions. A few customers also experienced problems with customer support responsiveness and product leakage.

What people talk about most

Product

Consumers find product to be ambiguous, with many praising its effectiveness and ease of use, stating it... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the product as excellent and... See more

Order

Clients share ambiguous opinions on order, with some reviewers expressing satisfaction with the ease and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Price

Reviewers highlight significant dissatisfaction with the price of the product, frequently describing it as a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cleaner overall worked okay. It just doesn’t do what you advertise. It smells wonderful but smell is not the important factor. If you advertise that you spray and wipe off then when I spray, I expect... See more

Company replied

Rated 3 out of 5 stars

Ordering and getting the product was quick, but your product doesn’t work as advertised. I am a disabled senior for what I paid for your product. I thought it was gonna be wonderful and it’s not and I... See more

Company replied

Rated 4 out of 5 stars

Initially my order never went through, my card declined thinking it was a scam. I was then spam called for days until I happened to answer. The salesperson was nice despite my aggressive answer to his... See more

Company replied

Rated 3 out of 5 stars

The product is a neat concept, but the promise of cleaning my oven was not what I had hoped. It didn't compare to an actual oven cleaner as demonstrated or described. It has been disappointing sinc... See more

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

NOTHING BUT 5-STARS!

The order was fulfilled in such a short time that I started out being impressed. Then once the product arrived I immediately put it to use and it is AWESOME! Thank you for developing this easy and resourceful cleaner! I have used it in bathrooms and on concrete flooring that had mold buildup as well. And, I plan on finding many other ways to utilize it! I especially LOVE that it is odorless! Most cleaners are so pungent but I cannot discern any odor and I do have a keen sense of smell. So, I DEFINITELY LOVE THAT FACT in addition to how EASY it is to use when removing built up soap scum in showers/bathtub and sinks.

14 April 2026
Unprompted review
X All logo

Reply from X All

Hi SJ!

Thank you so much for your amazing feedback!

We’re thrilled to hear that you were impressed with the fast delivery and even more delighted that the product exceeded your expectations. It’s great to know how well it worked across different surfaces and that you’re enjoying how easy it is to use.

We’re especially glad you appreciate the odorless feature—that’s something many customers value, and it’s wonderful to hear it made a difference for you.

We truly appreciate you taking the time to share such a detailed experience. Your support means a lot!

Rated 5 out of 5 stars

The hottub Express

Spay and get in the hottub an let do its job

6 April 2026
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Reply from X All

Hi Marcus!

Thank you for your feedback!

We’re glad to hear you found the product easy to use and effective. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I said it’s a good product

I said it’s a good product, I am a carer for my ill husband and haven’t got time to take part in this.

13 April 2026
X All logo

Reply from X All

Hello Phyllis,

Thank you for your kind words—we truly appreciate your feedback. We understand how valuable your time is and are grateful you took a moment to share your experience.

Rated 1 out of 5 stars

Don't buy this product it is a scam and…

Don't buy this product it is a scam and if you have bought it good luck trying to return it they want you to pay shipping and 10% restock fee plus you have to eat the shipping you have already paid my best advice is if you have already purchased this product file a fraud claim with your bank or credit card company and file a complaint with the federal trade commission and report x-all to the better business bureau that is what we are doing so that we can get a full refund that is what we are doing

12 April 2026
Unprompted review
X All logo

Reply from X All

Hello Jeffrey,

We’re sorry to hear about your experience. We’re unable to locate your order based on this review, so we kindly ask you to contact our customer support team directly so we can assist you and review your concerns.

Rated 5 out of 5 stars

I am pleased with results!

I decided to try this product & it exceeded my expectations. I used it to clean a toilet that had need used & the lid closed without flush for months. It was stained terribly. I used X-All & it came clean. I now use the product on sinks that are water stained too. It works great!

5 April 2026
X All logo

Reply from X All

Hello Karen,

Thank you for your wonderful feedback! We're glad to hear the product exceeded your expectations and worked so well on tough stains. We appreciate your support and are happy it’s now part of your cleaning routine.

Rated 2 out of 5 stars

Don't clean as easy

I just used the product on my Ninja air fryer just like the ad. It didn't work at all. The grease was still there. Wiping it off so easy is not true. You have to scrub hard and try not to damage your appliance.

11 April 2026
Unprompted review
X All logo

Reply from X All

Hello Che,

We’re sorry to hear the product did not meet your expectations. We’re unable to locate your order based on this review, so we kindly ask you to contact our customer support team so we can assist you further and make this right.

Thank you for your feedback.

Rated 1 out of 5 stars

The Only return you get for this overhyped product are run around emails.

Product does not work as advertised and return policy is a scam

26 March 2026
Unprompted review
X All logo

Reply from X All

Hello Reginald,

We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’re unable to locate your order from this review, so please contact our customer support team directly so we can assist you with your concern and review your return request.

Rated 5 out of 5 stars
X All logo

Reply from X All

Hi Ginger!

Thank you for your kind feedback!

We’re glad to hear you had a helpful experience. We truly appreciate you taking the time to share your thoughts.

Rated 4 out of 5 stars

Have not tried yet!

I received my order a few days ago. I have not had a chance to use it. Once I do, I will be able to give a better rating and comments on your product.

I wanted to order one of the kits, but I do not need the dishwasher product, and it is included in your kits.

10 April 2026
Unprompted review
X All logo

Reply from X All

Hi Vinoa!

Thank you for your feedback!

We’re glad to hear your order arrived, and we appreciate you taking the time to share your initial thoughts. We understand that not every item in a bundle may fit your needs, and your feedback regarding the kit contents is valuable.

Once you’ve had the chance to try the product, we’d love to hear more about your experience. If you need any assistance in the meantime, feel free to reach out—we’re here to help.

Rated 5 out of 5 stars

Incredible product!

I wanted to try this as I can not get the topp of my stove clean from spill overs, WOW it got most of it uand I am sure with the next cleaning it will all come up. This is just amazing, I actually can't wait to use it in other places. Thank You!

9 April 2026
Unprompted review
X All logo

Reply from X All

Hi Christopher!

Thank you for your wonderful feedback!

We’re so glad to hear the product worked so well for you, especially on those tough stove spills. It’s great to know you’re already excited to use it in other areas too!

We truly appreciate you taking the time to share your experience and your support.

Rated 4 out of 5 stars

I got what I asked for and I got it…

I got what I asked for and I got it within a reasonable time.

3 April 2026
Unprompted review
X All logo

Reply from X All

Hi Hal!

Thank you for your feedback!

We’re glad to hear everything arrived as expected and within a reasonable time. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great customer service

Excellent customer service.

8 April 2026
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Reply from X All

Hi Eric!

Thank you for your feedback!

We’re glad to hear you had an excellent experience. We truly appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Make sure tablets are completely dissolved. Give a few minutes to work.

I was very surprised that Steve called about me having trouble ordering. The problem was resolved. He gave a few tips about using the product. Looking forward to using X All.

7 April 2026
X All logo

Reply from X All

Hi there!

Thank you for your feedback!

We’re glad to hear the issue was resolved and that you received helpful guidance along the way. It’s great to know you’re looking forward to using the product.

We truly appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

I have been trying to get an return…

I have been trying to get an return order shiptment label since 3/23from X-all ..order # XA-250680..they keep sending me the same emails over and over again, however on 3/28 I received an email from customer support saying " they issued me a ticket and it would take up to 48 hrs for and agent to respond , on 4/1, I sent another email to customer support asking when will I receive the return shiptment label ? I have kept all their emails with names and dates to this day still have not received return shipping label< I feel they don't want to give me a refund they are trying to hold out until the 4/19 when my 30 days will be up

23 March 2026
Unprompted review
X All logo

Reply from X All

Hi Dee!

We’re very sorry to hear about your experience and understand how frustrating this must be.

Our team has already reached out to you via email regarding your concern; however, we have not yet received a response. Please reply to that message so we can continue assisting you and provide the support you need.

We’re here to help and look forward to your response.

Rated 5 out of 5 stars

I purchased X ALl and it arrived on…

I purchased X ALl and it arrived on time. I was very pleased with my experience using this product. I cleaned my oven and countertops right away. It shined so brilliant.

2 April 2026
Unprompted review
X All logo

Reply from X All

Hi Laura!

Thank you for your wonderful feedback!

We’re delighted to hear your order arrived on time and that you had such a great experience using the product. It’s great to know it worked so well on your oven and countertops and left them shining.

We truly appreciate you taking the time to share your experience and your support.

Rated 1 out of 5 stars

HORRIBLE DO NOT Waste Your $$$$

HORRIBLE DO NOT Waste Your $$$$
Scammmmmmm
Ordered n tried to return they refuse to send me a return label n never want to respond to my emails they just ask they same ??????? Over n over
The devil has them
Horrible people on the phone RUDE AS EVER ~ They Need Gods Forgiveness Because They Are Screwing People Outta $$$$$
I think they are ignoring my text messages until the 30 days is over n then they can tell me I’m outta luck for a refund
Phone calls are just as Worse
DO NOT GIVE THEM UR $$$$
If there was a 0 they would have gotten it

23 March 2026
Unprompted review
X All logo

Reply from X All

Hi there!

We’re very sorry to hear about your experience and understand how frustrating this must be.

At the moment, we’re unable to locate an order under the information provided in this review. To help us investigate and assist you properly, please contact our support team via email and include the email address used at checkout or your Order ID number.

Once we receive your details, we’ll be happy to look into this further and assist you.

Rated 5 out of 5 stars

The process was easy

The process was easy. Had problem with cc. Got a call explained, got it reprocessed.

7 April 2026
X All logo

Reply from X All

Hi Wanda!

Thank you for your feedback!

We’re glad to hear the process was easy overall and that the issue with your card was quickly explained and resolved. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent!

3 April 2026
Unprompted review
X All logo

Reply from X All

Hi Patty!

Thank you for your feedback!

We’re glad to hear you had an excellent experience. We truly appreciate you taking the time to share your thoughts.

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