x-car.com.au Reviews 

I have bought a few things for my GWM Tank 300 and have been very happy with prompt delivery and product. I did need to return something because it wasn’t really what I wanted and I can only give best report for their customer service. I will buy from them again. Note GWM installed the Window shields. I changed my mind on the racks but believe GWM would install.

You can’t contact the company because their captcha security system won’t allow you to send the email.
Constant Invalid Captcha! on simple question like 2+3* .

Purchased a windshield from X car which was faulty. Customer service was extremely helpful with organising a replacement for me. Thank you.

I have been asking for nearly 9 days for a refund. They keep asking g for more & more photos which I give & have explained why the product can not be used but still no progress. States on website refunds are to be done within 7 days which I’ve done but still getting no where….

Bought a dash mat for my brand new Mazda. When it came it looked great on the car. However after a few months of use, I noticed the non-stick backing has left marks on my dashboard. I tried to clean them off with no success. I contacted the company and they were very unhelpful and unconcerned. They just said "the non slip backing of the dashboard cover does not contain any adhesive or bonding material. In most cases, marks like these are surface impressions that can occur under high cabin temperatures or on softer dashboard materials, and they are not considered permanent damage." They then suggested using isopropyl alcohol or a general car interior cleaner which I had already done.
The products are obviously not "quality" material as advertised and are not suitable for Australian heat and weather. They take no responsibility for their poor quality materials. Avoid!!!!!!

Boot mat not advertised correctly so it doesnt fit. Won't help with returning product. Crap company.
Will never buy from again.

Very happy with X car, I bought the floor mats, boot and back seat protector and they fit perfectly and good quality.
I had to get in touch with customer care due to being unsure of how to fit the backseat protector and they were really helpful and sent me video instructions.

My x-car rubber mats were delivered within a couple of days from ordering them. They are great quality and are a perfect fit front a back.
I fitted them to a 2026 GWM Canon Alpha Ultra

I bought a boot liner for a 2021 ford puma and it did not fit at all. I contacted them and after several emails and photos back and forward all they could advise me to do is put the boot liner in the sun for a couple of hours to soften it up and then try and fit it
To try and return the product it is a complete nightmare having to package it back up( which it is quite big) and then send it back to them at my expense
They didn’t even offer just to refund me the product and then I could throw it in the bin

Really impressed! Not only did the car floor mat arrive on time, but the fit is spot on. no sliding or awkward gaps and last but not least, appropriate the help from customer support on my product queries

Purchased cargo liners and sunshades. Slow delivery service compared to others. Products are very cheaply manufactured Chinese rubbish. The stitching on the windscreen sunshade was already falling apart in the packaging. Worst of all, these Bozos folded the cargo boot liner into quarters so it was creased, stretched and out of shape on arrival. Very poor dispatching practices. Avoid and save your money for a better quality class of products.

Product Delivery time frame 5 Stars
Product quality of material 4 Stars
Fitting on my Mazda CX-60 2 Stars

The dash mat purchased doesn't fit factory and has a bubble elevating at least 4cm in height to enable the product to fit, not a good fit.

never byuy from this pathetic company
nil speaking english
nil
communication
lost $200
items too large they continued to send the same email please share u car make and model 10 emails later i had enough item went in the bin pathetic people quality poor

Terrible customer service
My sun shades didn’t fit properly and were not fit for purpose

Contacted them immediately so I could Return for a refund.
No luck, constant back and forth emails asking for pics, videos ect

Ultimately told it’s my fault and they would send some adhesive clips to hold them in place

They never had intentions of refunding me

Very disappointed and dissatisfied
Buy elsewhere

I purchased a boot liner from X-car over 7 weeks ago. 4 days later, I received the incorrect item (floor mats instead). I notified X-Car via email immediately. X-car expected me to 'pack the item well' for them, even though they shipped the product to me in unsealed plastic bags and drive the item to the post office to fix their mistake for them. I requested that X-Car arrange to have the incorrect item picked up from my residence, and they agreed to do so. However, that was nearly 6 weeks ago, and the mats are still sitting on my front porch (as instructed by X-car) waiting to be picked up by a courier.

I believe X-Car have no intention of refunding me. In fact, I checked the website immediately after receiving the incorrect item and discovered the item I purchased was no longer in stock. I believe X-Car knowingly shipped the incorrect item, because they knew they couldn't fulfill the order, with the intention of keeping my money. I made a claim for a refund through PayPal which was refused because X-Car provided a tracking number for the incorrect item. They also sent me a message via PayPal that was worded as if it had been sent from PayPal, trying to placate me; they tried to trick me into thinking I had received a message from PayPal. Their conduct throughout this process has been deceitful and egregious.

Regarding the item itself, I cannot speak to the item I paid for. The Floor mats appear to be very cheap. I made the purchase after my partner bought some sunshades from X-Car. I gave X-Car a try because she said X-Car was a reputable Australian company. I am not sure how they managed to give this impression, but X-Car is clearly a company selling cheap products imported from China, and their customer service suits.

Additionally, I wrote this review on their website which is mysteriously missing.

The window shades claim to be a perfect and seamless fit. Can confirm they are NOT. When you have a child in the backseat, you want ALL of the window shades providing protection. The edge of one of the shades doesn’t even reach the door frame so can’t be stuck on. Very disappointed will be returning. Have to return at own cost.

X-Car service is very quick and easy and always kept up to date with our purchases. We had an issue with a product that was purchased and they were so helpful and solved this enquiry very quickly. I will be purchasing again with this company and totally recommend them. The experience I have had is a 10/10 👍

The boot liner for my Sealion 7 fits well, initially I thought it was a poor fit but X-car helped with the configuration.
The material is a flexible hard moulded material, rather than a soft rubber mat, but fits well and will protect the carpet

Bought some floor mats from them. Quality is OK but they do not fit. I have contacted them but they do not respond.
Would not recommend

Purchased a boot liner for LC 200 series, unfortunately the way it was packaged means it was covered in creases. The quality was also not what I was expecting, poor quality and poor fit.

Offered 10% of purchase price as compensation which was a nice offer from
Customer services.

This was a classic buy cheap buy twice tale, do yourself a favour and spend a bit extra and buy a quality product.