X18, a must!
Bring a Vet I need a system that helps me grow. That’s where x18 comes into play. Ever since we started working with them our business has 3x its clientele. Highly recommend
2 September 2026
Unprompted review
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Company details
Written by the company
X18 Agency is an Australian software company behind the X18 Review Engine — the done-for-you review engine for independent clinics: veterinary, dental, GP, cosmetic and podiatry practices that live or die by local search. Most clinic teams don't have time to chase reviews. X18 automates the whole loop: after each visit, the platform sends a personalised review request by SMS or email, timed to reach clients at their happiest moment. Smart follow-ups lift response rates without nagging, every client gets asked, and private feedback capture gives unhappy clients a direct line to the practice — so issues get fixed offline while public reviews grow. Beyond reviews, X18 works your Google Business Profile like a specialist would: category tuning, competitor tracking, and weekly optimisation aimed at putting the clinic in the local top 3 on Google Maps — the position that wins the phone calls. Everything is managed for you. A dedicated account manager handles setup, connects your practice management system (ezyVet, Covetrus, Cliniko and 2,000+ other apps), and reports results through a live dashboard. X18 Agency is built in Melbourne and supports 941+ clinic owners across Australia, the United States, Canada, New Zealand, Singapore and Israel. We ask every client for honest feedback — here on Trustpilot too.
Contact info
Melbourne, Australia
- +61 468 283 127
- info@x18agency.com
- x18agency.com
4.3
Excellent
8 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Been using 18x at my clinic and it’s…
Been using 18x at my clinic and it’s been a game changer. I’ve been able to track all my reviews and this is actually driving more business. It’s a great little add on for our team.
31 August 2026
Unprompted review
as a dentist which has been running my…
as a dentist which has been running my own clinic for 25 years and paying thousands of dollars to random marketing agencies, i was slightly worried at first. but from the second month of using the platform i started getting so many new clients. its now been over a month, can’t thank the x18 team enough.
3 September 2026
Unprompted review
I’m a dentist and this is really…
I’m a dentist and this is really helpful, everyone should try
1 September 2026
Unprompted review
Grateful for this service
I love how you can use this and have absolutely no dramas with functionality. I highly recommend this if you are in the veterinary industry.
3 September 2026
Unprompted review
I've been using x18 for my vet clinic
I've been using x18 for my vet clinic, and it's already paid for itself. It's always daunting to sign up for new software, but this has become irreplaceable for us.
31 August 2026
Unprompted review
Finally a review system that actually works
We started using X18 Agency because we were tired of chasing reviews ourselves and watching competitors sit higher on Google Maps. Setup was painless.
Our rating and review volume both improved, Maps visibility lifted, and our reception team noticed uplift in calls and booking. Highly recommended
24 August 2026
Unprompted review
I use x18 for my vet clinic
I use x18 for my vet clinic - they have made our reviews collection process super seamless, one less thing for me to have to worry about and im outranking my completion.
31 August 2026
Unprompted review
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