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X2 Cigs 

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Electronic cigarette store
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Company details

  1. Electronic cigarette store
  2. Tobacco shop

Information provided by various external sources

X2 Cigs™ supplies E Cigarette products and Premium E-Liquid across Australia, New Zealand & United Kingdom.

Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Average

Bad experience while trying to buy second time from them.

First time they didnt have the liquid i was after, but found me replacement which is ok with me.
Second time i order new vaporiser and as they said address wasnt sufficient (same address from first delivery which was successful) parcel was returned to sender and now its been 2 months im trying to organize refund - very poor communication from customer service team.

After 2 months got the refund and amended the rating to average.

28 May 2019
Unprompted review
X2 Cigs logo

Reply from X2 Cigs

Hi Kate,
We worked hard with the couriers to resolve the address issue but despite several communications with them it was not updated and the package was returned. We provided a full refund as soon as the package was returned by the couriers, please check your PayPal account. If you have any further questions feel free to contact us directly here: sales@x2cigs.com

Rated 4 out of 5 stars

Very happy

Extremely happy with e cigarette kit I received. I bought it as a gift for my husband and he was over the moon! Comes nicely packaged and I like the fact you can choose your e liquid flavours to go with the kit. Prompt delivery and friendly support. Thanks guys!

31 March 2016
Unprompted review
Rated 5 out of 5 stars

Great product, quick delivery

The e-liquids are great.
Good taste and a great price especially the bilk buy offers.
Delivery from UK to Australia was cheap and as quick as can be expected.
Customer service team are helpful ad friendly.

Highly recommended.

2 February 2016
Unprompted review
Rated 5 out of 5 stars

New site so surprisingly great service

I recently purchased a single starter kit as there was a decent 20% off promotion running at the time. Everything arrived within the specified time frame (said 5-10 working days) and arrived within 8 which is fair enough considering they did state there may be time processing the order.
Would recommend giving them a go and I hope you receive the same service as I did. I will continue to shop here as long as this continues!

24 November 2015
Unprompted review

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