XB Prime Reviews 62

Reply from XB Prime

Feb 24, 2025

Dear Mirco Tamburini,

We appreciate your feedback and take all client concerns seriously. However, we would like to clarify that XB Prime operates in full compliance with our regulatory obligations and clearly stated Terms & Conditions, which all clients agree to upon opening an account.
After reviewing your case, we found that your trading activity violated specific clauses outlined in our policies, leading to the removal of profits gained through illegitimate trading practices. It is important for all traders to adhere to fair trading standards and the agreed-upon terms.

If you believe there has been a misunderstanding, we encourage you to contact our support team at support@xbprime.com so we can address your concerns directly. Our goal is to provide a transparent and secure trading environment for all our clients.

Best regards,
The XB Prime Team

Reply from XB Prime

Feb 21, 2025

Dear Maurizio Trotti,

We take all feedback seriously and would like to clarify that we always process withdrawals fairly and in accordance with our terms and conditions.

In your case, the funds were returned to you, and any deductions were made strictly based on our policies regarding trading activity.
If there was any misunderstanding or concern regarding specific trade movements, we encourage you to reach out to our support team at support@xbprime.com so we can provide further clarification.

We strive for transparency and fairness in all our transactions and appreciate the opportunity to address any issues directly.

Best regards,
The XB Prime Team

Reply from XB Prime

Jan 21, 2025

Dear Manik Mia,

Thank you for sharing your experience with us!

At XB Prime, maintaining transparency and earning our clients' trust are our top priorities.

We deeply regret that your experience has caused disappointment. Please rest assured that your concerns are being taken very seriously and are receiving our full attention.

As outlined in the Terms and Conditions of Use, the Company reserves the right to close and terminate trading accounts if they are found to be involved in activities that breach our trading conditions and principles. In such instances, any outcomes resulting from such activities are considered void, and the Company retains the right to nullify those results in accordance with the Agreement.

We understand the significance of this matter to you and are committed to conducting a comprehensive and fair review of your case.
Rest assured, our internal processes are designed to manage such situations professionally and in strict compliance with regulatory standards. While it is crucial for us to uphold our trading conditions and agreements to ensure the integrity of our platform, we are equally dedicated to treating all clients with fairness and respect.

We sincerely appreciate your patience and understanding.

Sincerely Yours,
The XB Prime team

Reply from XB Prime

Updated Apr 12, 2024

Dear Naim Yakub,

We regret to hear about your recent experience. Please be aware that the Company has notified all their clients about the scam page and the associated risks to safeguard our valued customers and uphold our reputation.

The Free 50 bonus is exclusively available during special campaigns, in accordance with the Terms and Conditions prescribed for this special scheme. However, you still have the opportunity to continue trade with us and potentially qualify for special bonuses introduced by our Company, provided you meet the specific conditions of each bonus scheme.

Unfortunately, in accordance with our Client Acceptance Policy, we cannot accept documents as proof of address without verifying their authenticity. Please reach out to our customer support team if you have any questions regarding this matter.

Feel free to contact us at support@xbprime.com if you need further clarification on any aspect.

Dear Naim Yakub,

As you may already know, the Company has recently fallen victim to a scam involving the circulation of false promotions purportedly on behalf of our Company without prior authorization from the Company. These promotions has been designed for specific campaigns and do not apply to clients not satisfy the Terms and Conditions of the specific bonus.

Again, the Company extends an invitation to clients accessing our website to utilize our services, contingent upon their adherence to the conditions outlined in our Client Acceptance policy. This policy forms an integral part of our internal procedures, ensuring the Company's compliance with applicable laws and regulations, which may be amended periodically.

Our support team is at your disposal to assist you with your onboarding process.

Best Regards,
The XB Prime Team

Reply from XB Prime

May 29, 2023

Dear Mr. Elmas,

We appreciate you taking the time to share a review.

Our team have checked your case, and we can confirm that you have been registered as a partner in our system. We would like to also inform you that there are no client registrations coming from your partner ID in our system, respectively based on the Partners Terms and Conditions at XB Prime, the company does not need to settle any incurred expenses.

We would like to assure you that at XB Prime, we value all our clients and partners, by receiving the correct and precise information.

We hope this helps clear things up.

If you have any additional questions and need more clarifications our multilingual customer support team is always ready to assist you. You can contact us at info@xbprime.com.

The XB Prime Team