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At first, my order was cancelled because the Neoprene was not in stock. However, they were very kind in finding a solution, which made us very happy. Communication was excellent. The result: a very happy customer. Thank you very much for everything.
Excellent warranty service after faulty wetsuit. A replacement was sent quickly after filling the warranty service report.
I ordered some surfing hoods, from which I chose one and the rest were sent back in order to get a refund. They were sent back 3 weeks ago, on the 11th February (9 days ago) they received the parcel but there is still no refund and they are not responding to emails neither to phone calls. I am seriously starting to wonder what is going on with this company?? Of course I will not be recommending it and not coming back for more shopping. Let´s see if I get my money back which is over 200 euro!
I thought xcel was a good company to get a wetsuit from. I was wrong.
I ordered my first wetsuit one month ago. A few days after placing the order it still hadnt shipped, to which they said it was because they had a mistake in the website where it showed as available and it wasnt, they refunded me and gave me a 40% discount.
I gave another try to order my wetsuit no delivery was ever made, they tried to look like they were trying to help at first, but then they stopped answering my emails for 15 days, I could eventually get in contact with the Xcel's "INTERNATIONAL & EU, SALES & PURCHASING COORDINATOR" and she looked like she was going to help, but also didnt get anything done and ignored my emails. So I had to start a paypal dispute to get my money back.
Terrible experience, do not recommend. If you want to get xcel wetsuit maybe try with the US website or UK and you might get more lucky
Having used their wetsuits for many years I returned boardshorts which were of poor quality. They received them requested an invoice which I sent and now it seems they put them in the bin( which considering how poor they were is ok) and don’t reply. They make very good wetsuits- but so do many others- but they treat their customers like sh+t
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