Xentair International Ltd Reviews 386

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising their exceptional service and the high quality of their products. Customers consistently highlight the prompt dispatch and fast delivery of orders, often noting that items arrived well-packaged and as described. Many appreciate the helpful advice and clear communication from the staff, making the entire ordering process straightforward and stress-free. However, some people mentioned issues with delivery, including one instance where a purchase had not arrived and another where full postage was not paid, incurring extra costs. A few other people also felt that mounting screws were not included with their order, requiring them to examine another printer to understand what was missing.

What people talk about most

Product

Reviewers express satisfaction with the product, frequently noting that items are exactly as described, of... See more

Service

Users describe positive interactions with service, consistently praising its helpfulness, efficiency, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are exactly as... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We buy consumables and parts (Xerox) from Xentair quite often now and they are very good. They try to go the extra mile, ship the orders in good time and generally do a very good job. Their prices a... See more

Rated 5 out of 5 stars

I received absolutely amazing service from this company. Paul in particular was outstanding. I had a Xerox printer that looked like a complete write-off, especially with Xerox restricting access... See more

Company replied

Rated 5 out of 5 stars

I had a truly excellent experience with this seller. I ordered a WiFi kit for my printer, which was dispatched the same day—impressive speed! Unfortunately, the first kit wasn’t recognized by my p... See more

Rated 5 out of 5 stars

We've been frequently purchasing Xerox consumables and parts from Xentair and have been thoroughly impressed. They consistently strive to exceed expectations, delivering orders promptly and maintainin... See more


Company details

  1. #5 of 21 best companies in Toner cartridge supplier
  2. #1 of 2 best companies in Copier repair service
  3. #1 of 3 best companies in Office equipment repair service
  4. #1 of 3 best companies in Printer repair service

Written by the company

We are Xerographic specialists and supply parts, toners, drums, spares and fusers for all types of Xerox, Konica, HP, Ricoh and other devices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

386 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Thankful for places like this that stock the odd parts you need

Great to find somewhere that had the obscure part we needed in a pinch.
Fast delivery, ordered late afternoon arrived next morning.
Just needed to pluck up the courage to take the printer apart to fix it.
Bit the bullet and it brought our Workcentre 6515 back to life.
Brilliant job, thanks.

2 April 2025
Xentair International Ltd logo

Reply from Xentair International Ltd

Thanks Tom for your review. We're always here if you need any help too.

Rated 5 out of 5 stars

Great shippers

I chose the product what I need. Payed with credit card. They shipped in the next working day. All time in the transit it was able to track where my package going. When it was arrived the package was carefully packed. Over all I am satisfied.

7 March 2025
Rated 5 out of 5 stars

Very fair dealing

Before I bought the part I needed I rang Xentair to check. They sent me photographs to try to answer my questions. I made the purchase and the part arrived promptly. Unfortunately it was subtly different from the part I needed to replace. Xentair agreed to take it back and refund the cost. A free courier label was provided and the package collected as arranged. The refund was issued promptly. Very fair dealing.

3 February 2025
Rated 5 out of 5 stars

Great customer service

Unfortunately the first part arrived damaged but I contacted Xentair and they sent a replacement out next day delivery straight away. Thank you for great customer service.

11 December 2024
Rated 5 out of 5 stars

Replacement printer part

Managed to locate a replacement piece of kit for my printer. Was unsure whether another part was the same as what I needed but worked with me to identify that it was. Good choice of delivery options which was particularly good given the item was low value. Order was delivered quickly. Great service and will use again.

26 November 2024
Rated 5 out of 5 stars

Fast

Fast, friendly, professional customer service helped get the part I needed quickly.

23 October 2024
Rated 5 out of 5 stars

Thank you so much for the great service

Thank you so much, quality parts and service. They helped with shipping the item on time and really good delivery, aswell as answered my queries based on the parts I ordered.

This company is your go to for any printer related parts for a really amazing price compared to other places. Very helpful and friendly.

I wish you the very best.

28 October 2024
Unprompted review
Rated 1 out of 5 stars

you send me a different product from…

you send me a different product from the one I bought.
It should be XEROX 108R00053.
You send me XEROX 108R535. It is not suitable for us.
Could you please refund the money? or send the appropiate product?
i have the one you send ready to be picked up

8 October 2024
Xentair International Ltd logo

Reply from Xentair International Ltd

Hi, You ordered 3 x 108R00535 on the 8th of October, which is why you received them. Please check your order confirmation. Thank you.

Rated 5 out of 5 stars

Not just a parts store!

They went above and beyond just selling you a part. They guided me through the whole process of replacing it and even provided pictures to help me understand the process.

15 October 2024
Xentair International Ltd logo

Reply from Xentair International Ltd

Thank you so much for your review. It was a pleasure to help you and get you fixed.

Rated 5 out of 5 stars

Excellent service

Excellent service, great proactive communications!

A pleasure to do business with.

29 August 2024
Xentair International Ltd logo

Reply from Xentair International Ltd

Thank you so much for your review. Every great review makes us all very proud of what we do.

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