Xero ShoesReviews 

1,797
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Many customers find the shoes to be very comfortable, lightweight, and well-made, suitable for various activities and everyday wear. People appreciate the wide toe box and the natural feel of the shoes, which can be beneficial for foot health. The customer service is often highlighted as exceptional, with staff being responsive, helpful, and making efforts to resolve issues. However, some reviewers were not happy with the durability of the shoes, reporting issues like soles separating or materials wearing out quickly, especially with regular use. There are also complaints about slow customer service responses, difficulties with returns and exchanges, and sizing inconsistencies, particularly with clearance items. Some customers also found the shoes to be expensive for the quality received and experienced discomfort with certain styles.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fit, with many praising the comfort, style, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising the shoes as well-made, comfortable, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction due to... See more

Return policy

Customers consistently note negative experiences with the return policy, describing it as highly... See more

Price

Users describe negative interactions with price, finding the shoes quite expensive and often overpriced for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great shoes and great service! I got a few pairs of the original Denvers on sale to last me between work and everyday use and they held up great. My only complaint was that when I tried the waterproof... See more

Company replied

Rated 4 out of 5 stars

The Genesis women's sandal arrived two days after ordering via DPD. I liked that minimalist packaging was used for transit of the sandals. They're instantly comfortable and easy to adjust and have suf... See more

Rated 5 out of 5 stars

On behalf of a member of the household, "My Xero shoes are so comfortable - and they've been from the start. They are also fun and have been admired by passers by. The shoes come in different sty... See more

Rated 5 out of 5 stars

I bought the Mesa Trail II shoes. They are the most amazing, hard-wearing and comfortable shoes I have bought for the outdoors. I have walked in different stoney mountain terrains, including volcani... See more


Company details

  1. Shoe shop

About Xero Shoes

Written by the company

The most comfortable and versatile shoes, boots and sandals your feet will ever love. Barefoot and minimalist footwear for running, hiking, walking, travel, yoga, working out, and more. As seen on Shark Tank.

Xero Shoes

Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,797)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Hubby was right

Hubby was right! Hard to admit that, but he ordered the sandals first. I love the sneakers! And I work in a preschool and am on my feet all day! Great customer service and even better product! The design of the toe box is very comfortable without looking boxy.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Perfect for Pickleball

I’ve been searching for a barefoot shoe to use for pickleball for some time and have not been able to find one that would handle the quick start/stops and lateral movement. I was going to try the Xero 360 and figured if they do not work for pickle ball, then I would just use them for running. Then I saw the Xero X1 basketball shoe and thought they would be perfect. I play 2-3 times a week and have been using them for 2 weeks now and love them. I feel so much more connected to the court and feel like I am able to react and move much quicker.

19 April 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Ken,
We really appreciate your feedback! It’s always great to hear when our shoes are hitting the mark. Thanks for choosing Xero Shoes and for being part of our journey!

Rated 5 out of 5 stars

Because we are…Love these shoes

Love these shoes. Great fit and feel. Super cool colors. And as Bruce Springsteen said, “Baby we were born to run…”

19 April 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Thank you so much for your feedback! We’re thrilled to hear you’re enjoying your Xero Shoes. It means a lot to us to know we’re delivering comfort, function, and style you can count on. Thanks for being part of the Xero Shoes family—we appreciate you!

Rated 5 out of 5 stars

D TRAIL sandals

It's great that the new D trail sandals can be adjusted for narrow feet. I love the new design and the Xero company has excelled at a new comfortable design.
Thank you Xero team

17 April 2025
Unprompted review
Rated 5 out of 5 stars

I have been buying minimalist shoes for…

I have been buying minimalist shoes for 15 years, Xero is the brand I have to most pairs of. They are well made, stylish, and reasonably priced. They have a good exchange and return policy as well. Our whole family has at least 2 pair at any given time.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

A shoe with stability and comfort. Great for summer

I needed a shoe that was stable, comfortable & cool for summer. This shoe delivers all that plus they had it in the color white which has been hard to find. I'm 77 yrs old and I walk more secure and steady with these shoes. They're also stylish and don't look like grandma shoes. :)

14 April 2025
Unprompted review
Rated 5 out of 5 stars

The best white leather athletic/casual shoe I've owned

I ordered a white leather athletic shoe from Xero Shoes. They are very nice fitting, rounded toe box and a low cut back/ankle area so they look like a dress casual shoe. I have worn them several times and get complements. I wear them with dresses and skirts. I have longed for a shoe just like this and with the perfect fit keeping my feet and especially my toes happy.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Great boots!

Great company transaction went smooth,they kept me updated on the status of my order…Will gladly do business with them again…The Scrambler Mid boot is fantastic and would recommend it to anyone..Very light and no break in period.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Great shoes for squash!

After switching to barefoot shoes a couple of years ago, my regular sport shoes began to feel uncomfortable. But I was a skeptic about wearing barefoot shoes for sports; I doubted that I could have the same support for quick starts and stops and side-to-side moves as my regular shoes.

What a pleasant surprise with the Xero Shoes X1! I wore them to a squash practice, and the X1s were amazing! They are much lighter than my old tennis shoes, they support my feet very well, and they gripped the court like a champ, helping me with quick starts and stops.

Xero Shoes X1 are my new favorite court shoes! Now… If they could only help me win the upcoming club tournament 🤔 😆😆😆

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Finally a basketball shoe that's good for your feet!

I've been playing basketball pretty much my whole life and even played D2 college ball. I always hated basketball shoes because they felt like bricks on my feet and very restrictive. After college I started playing basketball in cross trainers because they felt better on my feet and for the last few years I've been playing in the Xero 360s and those have worked well. But I was super excited that Xero came out with basketball shoes--for women too! I tried these at my last pick up game this past week and love them! Definitely more lateral support than the 360s for basketball but yet a wide toe box and flexible sole that we love from Xero! THANK YOU for making these! I'm 45 years old and still playing ball every week and will be wearing these Xero basketball shoes from now on! Love the yellow color too!

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Z-trail forever

I discovered Xero years ago and I had some shoes (still have them !) but then I discovered the sandals.
Started with the Z-trek series, great sandals but then I did try the Z-trail series ... well, to make the story shorts, are 4 years I wear ONLY my Z-trail, about 99% of the time, sun, rain, snow, whatever.
Is like walking barefoot on a cloud !
I love them. Of course I wearing out them completely, an average of 1 pair a year but Xero has the BEST warranty program possible and so they allowed me to walk basically barefoot but protected all these years at an affordable price. Just .. thank you ?

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Good Products and Service

Very responsive when I needed to exchange products due to sizing. The products itself (I own two pairs of shoes) are as advertised and seem like they will last me a while.

16 September 2024
Unprompted review

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