XFINITY Reviews 

No notice of a HUGE price increase. My internet bill DOUBLED and I found out when I got the notification from my bank that the payment had processed. The app is so awful anytime I try to access my bill, I can’t and the email bills don’t open. Most of the time customer service is nonexistent. Not sure how they keep getting away with this.

Comcast is awful. As much as they want to change their name to Xfinity and pretend they're not Comcast, the company is still the same, with terrible outsourced customer service. On the rare occasion you do get someone in the U.S., they're nearly as bad, spending more energy defending their sinking ship than helping customers. After 15 years as a customer, I'd had enough and switched to Broadband.

I had an appointment scheduled for a tech to come out today. Someone within the xfinity corporation decided that Idid not need a tech to come out and canceled my appointment. Their mistake but they could not fix this to get someone out today. They had the nerve to tell me I know what you want but we can’t do anything to fix our mistake, but we can reschedule. So now I have to take time off of work to accommodate xfinity. They don’t care out their customer. Stay away!

Xfinity /Comcast , wooow if really unbelievable how can I company this big have SUCH a Bad service ,on June 21 at I called to get peacock premium plus “with out advertising “ since then it’s been a nightmare , I have called around 20 times , minimum time in the phone 1 hour max 2 .20 hours , with out solving anything , every time I call, they tell me a different thing , It’s been a NIGHTMARE, they changes my plan with our telling me , taking my Security home ( alarm system off with our telling me , I have never got the Peacock with no adds and they were charging extra for it
And until now nothing has changes
I hate them

WORST customer service on the planet!!!!!
Monday morning = no internet. Contacted Xfinity and was told they were performing service in the area with ETA of service to be restored by end of day. 5:30pm ...still nothing. Contacted help desk (VERY difficult to speak with someone). Did various things to no avail. Had to schedule a tech to arrive 3-5 on Tuesday.
Tuesday = received call from tech at 5:40 to say he was running late. Arrived at 6:20. Had zero idea of why he was here. Indicated the issue was a cut cable. NO! That was NOT the issue as that cable had NOTHING to do with our service being out. Cable to the home was coming in on the complete opposite side of the house. Tech had no idea of the previous day service disruption. Tech ended up leaving, doing absolutely nothing to restore service. Started calling for support again. Another unpleasant experience. Finally got to someone that said they'd schedule another techo for Thursday morning! I had already gone two solid days without internet.
Xfinity has AWFUL, AWFUL customer service and does not care!

Went in an Xfinity store May 2026 with a bill inquiry. Staff talked me into taking a watch. They said it was free at the time. Now July 2026 I'm being billed for 3 years and they will not return. I was lied to and now I'm being punished for 3 year over a watch. WATCH your back at Xfinity, they are full of BS!

spent 50 min.,4 verification code,3 agent to get a simple Transfer Pin.
Co. programmed system to make hard for customer.

absolute shit. ive only had this thing a few weeks and it already goes out with thr first storm. theres no way to talk to an actual person there's only am ai assistant which can't do shit.

I can't tell you how bad this company has wasted my time and stolen my money. Use anyone else. The staff is rude and pushy they can't answer simple questions like "how much will my monthly bill be?" Until you sign up for the new service. Once you sign up your bill will double or triple.

Older boxes needed to be swapped out to use with newer tv’s. Was given a faulty box and 2 boxes that were the wrong ones for our service. 1st visit to store I waited over 1 hour. Tried to install boxes and found out they were faulty/wrong ones. Water spending another hour on the phone with a technical support agent, we
Determined I had to swap the devices again. Went back to store to swap out again and waited 2 hours. There were only 3 customers ahead of me. But the ones being helped were there more than an hour each and it was going to a lot longer. Therefore I had to leave since it would have been another hour wait. Now my vacation house has no service and future renters have no service. I am extremely disappointed with the terrible staff at the store. This is exactly why people hate Xfinity.

Worst internet service provider out there. Everyday there are internet outages and they just send you an automatic text message saying there is an outage! Thats it! For the last four months it has been the same negative experience every day! Cant wait to find a stable ISP I can feel its worth to pay my internet bill to. Xfinity has its days counted for me!

Comcast/ Xfinity worst company ever in my opinion, they increased our monthly bill from $140 to $309 without proper notice, they just took advantage of the account being set up on auto pay, when we called them they refused to return our money and were extremely rude, to top it off when we decided to leave them the refused to release our phones number, a number that had been ours for 18 years, a number that we brought to Comcast whe we first subscribed to them, all in all a horrible experience and to be honest service was very low quality, We are so happy we no longer have to deal with them
We went with Kinetic, a much better service, better trained personnel and only at a fourth of what we were paying before

I was told by Julia at Xfinity that if I got 2 mobile lines with them, one for my phone and one for my watch, that they would pay the remaining balance on my Apple Watch Ultra 2, and the lines are free with no contract, so of course I said yes. When I called back the next day to confirm, I was told that they do not currently have any such promotion.

Wifi goes down. I try to pay wifi. No wifi to connect to app. I go outside to get service. I get service. App doesn't load for 31 minutes. Dude Elon is catching fvcking rockets but I can't pay my wifi bill with Xfinity these guys suck

Adding another one-star review to the pile.

My bill jumped from $40 to $110 with no warning, and the internet service itself is completely unreliable. It drops multiple times a day, and when I tried to schedule a technician, the available appointment times were extremely limited. It also took over an hour just to get a hold of someone in customer service. Is anyone surprised at this point?

Xfinity/Comcast is every bit as bad as the reviews suggest. Save yourself the frustration and choose another provider if you have the option. It’s simply not worth it!

I came in with a cracked phone.. soon as I walked into the door Demarcus Mckamey greeted us and solve my problem even made suggestions about a bundle where I could get watch n iPad with new phone..he was very pleasant to talk to and made sure all items worked before I left the store .. he made us feel welcome and even made our bill to where we understood the process..truly need more like him ,, please visit the south Knoxville store on 4409 Chapman hwy.. Demarcus truly is a star player thnx so much for all he did .. very pleased

This company is the worst…. I got home from work and needed to finish additional work only to find that our internet is out and the earliest appointment is a week out on 07/22/2026. Not only is the internet out but also the cable because of course everything is tied together. When we called in to service they belittled us and asked us to check connections and power cycle (all things we did before dealing with their less than helpful team) only to be told that they “might” be able to send someone tomorrow between 1-3 otherwise it will be a week out on 7/22…. How is this service worth the $340/month price tag that they extort?? If I could give less than 1 star I would.

It’s horrible experience the people attends in fhone they don’t have education, they don’t know anything, they only want money… it’s terrible

Kept charging me for a mobile line I never wanted after I canceled. On top of this they sent techs out to run a new line to my house TWO MONTHS after my service closed. They cut my new fiber service and left a coaxial wire running through my yard. A coaxial wire that does nothing for me.

Xfinity is going the way of mediacom and I can't recommend against them enough.

Customer service is deplorable.
Most of the calls are answered by reps in India who read from a script.
They are always pleasant and respectful and do make the effort to resolve issues, but it all depends on the experience of the rep whether you will get a resolution to the problem immediately.
It doesn’t help their English language accent makes understanding what they are saying very difficult.
And the store reps I have locally aren’t much better.
It appears to me Xfinity does not provide the training required for these reps.
I have been very lucky in some cases to speak to reps in the Philippines who have a better command of the English language and who have resolved technical issues created by inexperienced reps.