Comcast Reviews 622

If I could give 0 stars I would. Transferring to Xfinity Mobile has been the worst experience I’ve had ever.
It started off with pleasantries when the sales rep Adonis sold is kn the idea that we could transfer our 4 lines from Verizon to Xfinity Mobile and cut our monthly costs. He even said because we were bringing Apple devices over that were relatively new, we qualified for $200 per line in gift cards. Sounds great right?! I thought so too. Then everything went down hill. We had the most difficult time transferring our phone numbers over. My husband particularly could not seem to transfer his number. It took over a week to successfully transfer 3 of the 4 numbers. I called and spoke with call rep Frank for 1hr. He said my husband was going to need a new number since they were having an issue porting over his old number. Frank said he was going to send a link to provide instructions on how to complete the phone activation. The link never came through but we were advised it may “take some time”. Frank also said we were given false information regarding the gift cards by Adonis. Frank I call Xfinity Mobile again and this time spoke to David who said “you are only allowed to have 3 lines”. I was stunned by this news because no one ever said anything of the sort in the past. When I asked David why weren’t we told this information before hand he said “the sales person probably lied to you to get the sale”. He said it as if it’s common practice. How is this even allowed?! I asked to be transferred to a manager and was told “that’s a problem because I can’t transfer you to a manager”. I was told to call 215-286-1700 to escalate my concerns. Then David goes on to tell me my husband needs to change his number yet again after they just issued him a new number. At this point I am so disturbed and turned off by the customer service and disorganized nature of Xfinity Mobile. As soon as this billing cycle is done I am leaving.

Customer service is trash they send you thru loop after loop hole don’t waste you money time or energy totally not worth it customer service are professional lair I thought I had insurance on my device only to find out a year later the device is not covered smh iPhone screen just went black no cracked screen no water damage and customer service had me on hold a hour twice first time hanging up on me smh

This has to be worse then sprint,from no service anywhere in my entire town to waiting 5+ hrs for a message to come through all while paying a premium of 220 a month I cannot wait to drop this company.

Bad bad bad. Stay away stay far far away.. the worst customer service of any customer service I’ve ever had to deal with

I signed up for Xifinity mobile to transfer my home service that was also with Xifnity using the same phone number. They sent me a phone with the wrong number attached and at the same time continued double billing me on home and mobile service. After 3 months and countless hours on the phone with them they finally ported the correct number but charged me extra to do what they were supposed to do in the first place. I continued to get over billed and the total runaround trying to get things corrected. Finally I terminated all my Xfinity services as this was the only way to stop the insanity. Horrible service, horrible support, relentless billing. Stay away from this company!!!

I'd give it 0 if I could. I bought a phone from them and started service, the service however was absolutely terrible, the worst I've ever had and I've tried a few of the cheaper carriers out there. They state on the website that you can keep the payment plan on a phone if you continue internet services so I went in and canceled services letting the employee know the service sucked and I'd be using a different carrier. No one informed me of the fact the phone would need to be unlocked in order to use another carrier and in order to get it unlocked I'd need to wait a 60 probation period and pay off the phone entirely. Why would they post on the website you can keep the payment plan but not mention your phone will be locked and useless. Just dumb. So I pay off the phone to get it unlocked and it's now been over 2 weeks of a useless phone and after 5 requests through their customer support line to get the thing unlocked its still locked... so I just went into the store and they put in an "escalated" ticket and told me it should be another 72 business hours before it's unlocked. The absolute worst service I've gotten anywhere.

Most incompetent company ever.

Ive have to call 10 times and spend 4hrs+ to do a simple transfer of service.

If it wasn’t a monopoly they wouldn’t exist.

I would rate Xfinity Mobile with NO stars but that’s not an option. I have been going back and forth with them for 5 days now. One of the phones on my account has no service when not near WiFi. I have been to the store 4 times and made 5 calls to customer service, none of which corrected the problem. The people working in the store are incompetent and customer service just gives you the run around. I was told an escalation was filed with corporate which turned out to be a lie. I was also told a ticket was submitted to Verizon, also a lie. Now they told me nothing can be done, it’s not their network it’s the phone which is still under warranty. Went to Samsung Fix It store they ran diagnostics and said it’s the network not the phone. I am at a lose. I will be paying off the phone and canceling service with them. They should be ashamed of themselves treating customers with such disrespect. I had to call corporate myself I also lodged a complaint, not that that will do anything. I have had their service for a few years, the one time I have a problem this is how I am treated. Horrible!

Worst experience of my life. I have wasted over 7 hours trying to get them to unlock my phone despite the fact that it is paid off. I keep getting sent to various departments. Told it would be unlocked in 2 hours but nothing happens.
RUN Away.

I have had the worst experience with Xfinity mobile. when I transfer my service with ATT to Xfinity, I thought it would be a smooth transition. I was wrong this has been the worst experience i have ever had. I traded my phone in for an iPhone and the rep told me they were buying my phone for $600.00, that was a lie then they told me the service is the best that was another lie. I'm not able to talk on my phone or receive calls, oh, and my calls drop every 5 seconds. Please stay away from Xfinity mobile its horrible. service. I have there wfi that is the only service that is great!

The online rep TURNED OFF MY PHONE SERVICE after I asked him to blacklist my old stolen phone. He then proceeded to say it was a $15 fee to turn it back on, and would I like to upgrade my service? I attemped to have my service turned back on by three more online reps, to no avail. I had to call xfinity customer service and cuss three people out before I talked to someone who semi spoke english. The turning off of my service also made me inelgible for the giftcard I was promised when i switched to xfininty. All their service reps are from India who dont understand freakin english. Avoid at all costs!

I switched to another provider, my phone was paid for but never unlocked. I was sent to three different departments which had incorrect information before they said it would be 5 days to get unlocked. I called back in 5 days and they did not unlock the device and had a different phone in the ticket I no longer use, and it will be another 72 hours before it is resolved. I also had frequent drops in data when I had the service.

Don't do it.I would do boost mobile,meto PC,anything but xfinity Mobile.I am paying for 2 phones that I could never call or text.This is the worst phone service I ever had in 30years.I like xfinity internet and cable,but not cell phone service.

Really awful company. The customer service reps were nice enough to try and help me. But they are ill-equipped to do anything other than read from the screen they’re given. Spent hours on hold over 10 different calls within a couple weeks. Disappearing credits, overcharged, false promises. Learned a few lessons, but this company is horribly operated. Will not come back and will caution others to stay away

Criminally bad customer service. All I wanted to do was transfer my phone service from Xfinity to AT&T. I needed a transfer PIN from Xfinity to release my phone service over to AT&T. I spoke with five different customer service reps from Xfinity who:
1) demanded that I pay a full month of my internet bill even though I was only five days into the billing cycle just to cancel a PHONE line? That didn't make any sense.
2) transferred me to inactive extensions
3) literally berated me, raised their voice to me, and hung up on me after refusing to give me the PIN transfer code
4) tried to tell me that it would take 1-2 hours to get the PIN
5) claimed they sent the PIN via text, but never did
6) said they would have another representative call me with the PIN, and then no one called

I still don't have the PIN after nearly 2 hours of being put through one lie after another. This company is horrible, and tries to hold it's "customers" hostage instead of conducting themselves with any semblance of dignity. Pathetic.

Completely unhelpful and inconsiderate. Many months ago when my abusive partner and I split ways, we separated our accounts on xfinity mobile. I verified many times that my information was mine, the phone number was mine, etc. Months later it became apparent that my ex was able to log into my account using his information somehow. I went into a second location to try to correct this. I was told that because I didn't have a residential account with them I could not change my log in information, they messed around on my account some, and then eventually said they couldn't help me. I clarified that it needed to be my account, and to please not mess with the exes account as it was 100% chance he would harrass me. They managed to change HIS accounts log in information to MY information, thus allowing him to again, log in to MY account. Not only did they violate my privacy severely, but also my safety and my wellbeing. I asked them to cancel my service, but I had a phone I was paying off and was told to basically continue coming into the store to pay them for my phone, and that they couldn't do anything further. The store watched me leave in tears. So now I have been locked out of my own account, unable to pay them unless I physically go into their store, and pay on a phone for a compromised account.

The company had subscribers contact them in order to receive an updated cable box to receive on demand programing. Being a customer that pays a monthly bill (not inexpensive) the company should automatically send out new cable boxes to its subscribers, the customer is paying for the service.
I cancelled the account and sent back the equipment. The clerk at the UPS store sending back the equipment suggested I keep the receipt for the "REST OF MY LIFE" due to the bad reputation of Comcast. They can not be trusted.

If I could give negative stars, they would get more than 5. Liars, flat out flipping liars and I told them so. I needed to switch from the poor service I was getting from that company in Florida so I called Xfinity and explained every problem i was having with that Florida mess, and they said they could help. Told me I wouldn't have to worry about any of the problems I had with my previous carrier, and I would get a new phone to make sure the service was great. (I should have known when they couldn't get my phone number right even before they shipped the phone and that was the first hour long correction I had to go through before I used the phone.) So, I switched and it's not much different. Still have trouble with texts taking up to 7 minutes to send (I timed it), and having to restart phone to get pictures to download, and when that doesn't work, I have to delete the entire text stream. Forcing phone to connect to wifi when I get home after being out of range. Among other things. Called them and we went through all the same steps as the other useless provider; restart my phone, remove sim card for however long and reinsert it, they do a reset on their end, I do a network reset on my phone. It's the same problems. I'm stuck with this for 2 years unless I pay off the phone; I don't care who makes it, what's in it, or how good it's purported to be, they're not worth the money charged, they're all trash to me, just like the providers of the services, and I'd rather live life without it all.

Horrible service where they held me hostage for over an hour while trying to provide them a new credit card as my debit card was compromised. Still not fixed as now I have to waste more time and go to a store.

Sadly, There is not less than one star. Xifinity Mobile approached me with a deal for a(free) new phone and $15 MO. After getting billed for the phone at 34.57 a month, trying to resesolve this for six months. I now will be going into an Xfinity store and giving them my phone back, and cancelling my account. Mint Mobile treated me like a human and that is where I am going back.