Comcast Reviews 622

My god, everything from the store in Silverdale to their live online chat assistants are just HORRIBLE. They lie to you and have no problem with it. ESPECIALLY the chat assistants. It's like they take pleasure from pissing you off. If you are thinking about XFINITY MOBILE, TURN AND RUN AS FAST AS YOU CAN to Verizon, T-Mobile or even Straight Talk Wireless. WORST CUSTOMER SERVICE EVER!!!!

Xfinity has horrible customer service and there sales reps are deceiving. You speak to people and believe what they say is true. They will sale you to make a profit for themselves. I was offered an upgrade on phones, they without my consent created new phone lines which was set up on autopay. I failed to realize what they had done, over an 18month period they have overcharged me by approximately $1,800. Still waiting to hear back from there fraud department.

Do NOT be tempted to use Xfinity for mobile service. I know the prices look good compared to Verizon and they claim that they are on the same network as Verizon, but I can tell you that the cellular coverage is nowhere near as good as Verizon. We live near a very large city in Florida and had zero issues with Verizon, no matter where we traveled to. With Xfinity, we constantly hit dead zones or places where the signal is weak/slow. And honestly, this would be a fair and reasonable trade off for the much better price, but then there is the customer service experience.....bar none, the absolute worst customer service you can imagine.

Call tree menus that fight to keep you from talking to a human, and often just abruptly stop working, claim it is having technical issues and hangs up on you. Try hitting random buttons and it will again, hang up on you. The only way I was ever able to get to someone was to pick the menu option for "I want to sign up for service" as that's the only option that will actually route you to a human.

All of the support staff are clearly offshore and reading from scripts and every interaction is painful. They are polite and nice, at least, but you will be on the phone a very long time and it will be the most frustrating experience of your life.

Don't do it. The savings are not worth the pain. I'm in the process of leaving them, and I swear to God that the day after I paid off/unlocked our devices, one of them suddenly stopped working correctly, prolonging my agony as I now have to call into their customer service line AGAIN and file a claim with the protection plan before I can bail out and move to another carrier. AGONY.

I agree wholeheartedly with the majority of reviewers. The pain of dealing with "We're Comcast and we don't care" customer service is not worth becoming a customer. In all fairness, though, they're not the only ones who suck at customer service. So do the other providers as well.

Be very cautious when dealing with Xfinity Mobile representatives, especially when they call you directly offering promotions to switch services. My experience has shown that the promises they make during these calls may not be honored once you actually transfer your service, leaving you with unexpected costs and frustration.
In March 2024, I received a call from an Xfinity Mobile representative who claimed that switching from my current carrier would save me money. I was upfront and transparent with the representative, explaining that I still had an outstanding balance with my former carrier and that there would also be termination fees for both lines. I asked multiple times whether those balances would be covered if I decided to switch. Each time, I was reassured that Xfinity Mobile would handle that balance once I ported my service over.
Based on that assurance, I made the switch and ported my numbers to Xfinity Mobile on or about March 1–2, 2025. I believed I was making a smart financial decision because the representative clearly stated that my old balance would be taken care of as part of the promotion.
On April 23, 2025, I called Xfinity Mobile to follow up. During this conversation, a representative confirmed that the details of what I had been told were documented in my account notes. However, despite this documentation, Xfinity later informed me that what I was told was incorrect. Instead of covering my prior balance, I was told that the only promotion available was a $200 gift card. This was never what I was promised, and it made no sense that I would knowingly switch carriers just for a $200 gift card while still being stuck with over $1,200 in charges.
As of today, I remain responsible for an unpaid balance of $1,246 with my former carrier, a cost I was led to believe would be covered. Despite my dispute, Xfinity has refused to honor what their own representative promised. This feels like misleading advertising and false information provided by their employee

My life was hacked and I am trying to recover from that. I have contacted Xfinity for months now. They claimed I had ordered a bunch of iPhone 16 pro phones making my bill almost $1,000 a month. This makes no sense for the fact that I am on Xfinity Wi-Fi for people with low income. I have talked to customer service repeatedly they take it off and then they put it right back on the next month and turn my phone off again I need my phone on due to medical reasons. My phone bill is supposed to be $68 a month. I have been with Xfinity by Comcast over 12 years. I have no problems with the Wi-Fi service however the mobile service has been completely terrible. Very unreliable their customer service is very unreliable I took my police report to their fraud division and the fraud division said they would take care of it here I am again with my phone shut off and asking 500 for this month to get it temporarily back on.

If I could give zero stars, I would.

Xfinity Mobile overcharged me $1,200. I was told by multiple agents that I would be refunded. That was a lie. I’ve spoken to over 20 different agents— including Michelle, William, David, Net, John, Kyle (twice), Trent, Max, and Mohammed — spent over 40 hours trying to resolve this issue and every single one of them confirmed the company owes me the money. I was even given a reference number: AR280269730, and told by Kyle on 7/17/2025 that the refund was processed. Today, (7/22/2025) Michelle told me again today that the refund would hit my account within 30 minutes. It never came. They even took my credit card info again.

All lies. All deception. This has been going on for WEEKS, and it’s clear Xfinity Mobile’s customer service is not only incompetent — they are deliberately misleading customers and stalling refunds.

Under NO CIRCUMSTANCE should you use Xfinity Mobile. They are untrustworthy, unethical, and operate like a scam. I’ll be filing complaints with the FCC, FTC, and my state’s Attorney General.

Xfinity Mobile — you should be ashamed.
This is theft, plain and simple.

I responded to a promotion from this company that clearly stated, “Have an iPhone on us.” Based on this offer, I placed an order expecting the phone to be free as advertised. Within 15 minutes of placing the order, I realized there were hidden charges — specifically, I would be billed $38 per month. I immediately contacted customer service to cancel the order, but was told they could not cancel it, despite the extremely short time frame and misleading promotion.

This behavior is deceptive and unacceptable. The company misrepresents its offers, refuses to honor cancellations made within minutes, and shows a clear lack of transparency and customer care. I am requesting a full cancellation of this transaction and that the company be held accountable for false advertising and unethical business practices.

Horrible off shore customer service works as designed. The Asian cust serv hates Americans obviously. They'll put you on hold when they refuse to help and you ask for a supervisor. You can hang on indefinitely (hoping for an eventual pick up). I waited an hour and then gave up. Tried to disconnect service and couldn't even get the proper routing to do that via a phone call. I called mobile, it tries to disconnect internet.

I wish I could give 0 stars. Run fast and don’t look back.Xfinity has the worst customer service ever. Nobody knows anything. They blacklist my eSIM on my phone after being with them for 7 years for mobile. I had to file a complaint with FCC. I almost missed important information about the closing on my home and my child’s iPad was even turned off because of their poor communication. They are the worse mobile phone service ever!!!!

Request to Xfinity applied offers.

I never purchase a phone on credit; I always look for deals and pay in full to avoid debt.
For several years, I have used the trade-in offer where you only pay the taxes.
Last year, I went a  Xfinity Store , and the representative told me that for the offer, I only needed to pay the sales taxes for the phone I was interested in—a Samsung Galaxy S24—and send in the Samsung Galaxy S23. So, I did the trade-in, paid the taxes, and the person who assisted me assured me that I wouldn’t have to pay anything else, just send the old phone.

I sent my phone and had to call them to have the trade-in credit applied, but they never did. Months passed, and I kept writing through the customer service chat, but they did nothing. Eventually, I called again and had to wait more than an hour on the phone, but they still didn’t solve the issue.

I sent the old phone, but I later had to call to have the trade-in offer applied, and it seems it was applied incorrectly.
I filed a claim over the phone, and after waiting about an hour, the representative told me I was correct. However, they also mentioned that I would receive a case response, which never arrived.
As a customer of Xfinity for nearly 10 years, I prefer to go in person, but I feel scammed. This has happened before, where some sales representatives have added payments or plans that were not what they originally stated at the time of purchase.
I went to Xfinity expecting good customer service but had the same terrible experience. I waited in line, and the employee was more interested in making me talk via video call with a tech support agent instead of reviewing my account. The tech support call had a lot of background noise from the speakers, making it hard to hear. After answering many questions and waiting for the employee to speak with their manager, my case was escalated. To my surprise, for the second time, I received a message with a case number on my phone, and about two hours later, another message saying the case was resolved—without any additional details, just “closed.” Since Xfinity seems to care more about protecting its poor customer service and misleading customers through dishonest agents.
I have made four claims between phone calls and visiting the store, but on my Xfinity account page, the numbers for two of them are missing. I only have one case number on hand, and another one no longer appears in my system. I will be sending several photos related to the call I made in September, which lasted over an hour. Additionally, before that call, I had also contacted Xfinity support via chat, but they don’t always provide claim numbers.
Now I have a terrible Xfinity internet plan that I haven't changed because apparently I can't cancel my service without losing this so-called deal that I've been trying to get for months.
Can someone help me out or give me some advice? I'm so done with Xfinity that I'm actually considering canceling my nearly 10-year account because their customer service is just awful.

Horrible customer service, xfinity assistant takes you on a ring around the rosy ride after 20 calls the assistant can no way get anything done. Cell Service- extremely sad when the service 25 years ago ways way better, for over a month the service has been sporadic, can not receive calls, goes to voice mail and I don't even know i was getting a call. Lucky day I get a whole 2 bars. The hours spent is crazy trying to resolve this issue. So bad how I was treated there is not enough space to list. If I could give a negative number i would, like (-5) negative five

I did not sign up with Xfinitymobile.com. My service is with Xfinity essentials. I have no Xfinity app on my phone. I have been trying for over a month to order a low cost laptop with no success. Xfinity does not recognize their account number as valid. although they validly bill it and the account is paid in full! Xfinity, I wish to order a Laptop from you. A Dell PC. You have my info. Call, write, email, Messenger!
BTW; I forgot to mention that all of Spokane is stuck with Comcast/Xfinity for ten or so more years because a failed Mayor by the name of Mary Verner, signed a monopoly agreement with them. Made them the official cable co. for Spokane for 25 years!

The mobile I purchased was a nightmare I paid extra money but still the phone remained locked. I am unable to experience the features of the mobile. It's truly disappointed with the service.

Dont ever transfer your mobile service, it is a nightmare. A phone i paid for and bill paid in full xfinity mobile refuses to unlock my phone. It is amazing how they treat their customers , they don't value you at all. I've had chats disconnected me, excecutive offices claiming to help. I filed with the FCC however that takes 30 days. I have been 5 days not being able to make or receive calls. Total nightmare.

As long as you don't have an issue, they're good. As soon as an issue arises, you descend the steps into hell to get it fixed. Customer service is terrible, especially since they eliminated Tier 1 support. You supposedly get a line free with your internet service, but as you and I know, nothing is free. At best, you'll end up with a $120 phone bill for 2 lines, even if you don't use the 2nd one.

You really ddon't want to have me list each of the many problems.. Just kniw it has been nearly two months, service tickets have been opened and closed

Xfinity Mobile is a dishonest, unethical, and bait & switch company.
1. XMobile said my phone was disconnected due to non payment. Not true. Always paid on time. I have proof
2. XMobile said my phone was disconnected in April. Not true. It was disconnected 2 months ago. I have proof
3. Xfinity rep quoted one price but the bill was another price. I have proof
4. XMobile would not give me payment credit for a payment made by my bank. My bank has proof of the payment.
4. XMobile rep hung up on me when I requested my method of payment be removed if they don’t give me credit for my payment. Not only did the rep hang up on me, they also cut off my phone. That’s when I went to another carrier.
5. XMobile makes it difficult to get a transfer pin to carry your number to another carrier.
Why do they cheat and lie on their customers?
I speak respectfully when I communicate. Why can’t they be respectful?
XMobile can improve by being honest, accountable, responsible, and respectful to their customers.

I recently changed my phone service to Xfinity because I was told that my plan would include unlimited international calls, texts and data. The change took a lot of time and I spoke to several agents. I asked all of them about the international services, even asking about Europe specifically, and was told that it would be included. Well, it wasn't included and it's not even an option without paying extra. We've had Xfinity Internet for many years. When we get back to the US, we'll be cancelling both. A deal is a deal

Internet is always down, prices keep going up, and customer service is no help. Feels like thy just don’t care.