Terrible experience i got a isle evrima server and cant even connect to it right off the start. also missing half of the config a normal server would have. tried sending a refund request and its been... See more
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Customer support is amazing, they are nice, they listen and if you are technologically dumb like I am, they will fix it for you and explain why it broke and how to avoid it again. They may have slowe... See more
Poor service, can hardly play with 1 other player on a paid server. Pure Trash!.. unless your willing to pay for $50 in addons to make it functional and get "high priority service". canceled my servic... See more
100% up-time in my experience. Will balance the amount you should owe per month even if you swap back-and-forth between upgrades and downgrades, based upon how much time you spent using the upgrade.... See more
2.5
Poor
141 reviews
Hasn’t replied to negative reviews
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Absolutely awful
Absolutely awful. The server was barely functional. Would lag and stutter on a 3 person server even though I paid for the highest tier. Support took days to respond.
I did get my money back though so good on them for that.
22 January 2024
Advertised package vs reality...
Company advertises server packages to run palworld, only to turn around and tell you the servers are under spec for palworld.
Let me be clear, I didn't default to the cheapest server. Second or third of the advertised palworld packages.
Server stability is poor, I was told the software isn't well optimized and an upgrade was the solution. Upgraded, didn't improve stability.
As a minor nitpick, the scheduling command function of the panel could really use a list of basic commands or some sort of documentation.
While unhelpful in my case, support was relatively quick to respond.
22 January 2024
Server wasn’t working properly
Server wasn’t working properly; some friends couldn’t log in.
Support took almost a week to fix.
First guy got the wrong name in reply.
No refund. Awesome!
22 January 2024
Joke of a support team and Server that…
Joke of a support team and Server that constantly crashes for palworld. Pity the ones who bought the server and progressed too much on it
22 January 2024
company provided server when contacted…
company provided server when contacted the support when available was very helpful
30 January 2024
Unprompted review
Quick responses and good answers
28 January 2024
Unprompted review
Great experience
So far my experience with Xgamingservers has been great. The server performance is great on the basic level. The customer service has also been great. If you need something configured, these dudes will help figure it out.
4 January 2024
Ticket never answered but closed.
Opened a ticket no answer for a very long time and ticket closed I even paid for services I was never able to use. Support staff need help.
5 January 2024
Reply from Xgamingserver
Hello there!
Please be aware that the only tickets subject to closure are those left open for more than 24 hours without a response on the given theme. We've issued a prior warning about this policy. If you require assistance, kindly open a new ticket, providing your email and outlining the details of your issue.
Lagging and Kicking Players
Our Palworld server was constantly lagging and kicked players out frequently. The game was pretty much unplayable on the server.
21 January 2024
Unprompted review
Reply from Xgamingserver
Hello there!
I'm genuinely sorry for the inconvenience you're facing. Upon checking, your server appears to be functioning correctly. Regarding the server crashing issue, it's unfortunate that the game itself is quite new and comes with several memory leak issues. I would recommend considering upgrading to the "Extreme" tier for a more optimal gaming experience, Currently, there isn't much we can do, but we are eagerly awaiting a new patch from the developers to address and resolve these issues.
In the meantime, you may use the "Schedule" feature on our control panel to set up automatic server restarts at intervals. This can help alleviate stress on your server until a more permanent solution is available. Thank you for your understanding, and we appreciate your patience.
https://github.com/parkervcp/eggs/issues/2669#issuecomment-1902823958
Good until it doesn't work
All their Valheim servers don't work for more than 3 days now, and we have no idea when it will be solved
11 November 2023
Unprompted review
they dont know what there doing lol
they dont know what there doing lol worst hosting company ive used
30 May 2023
Unprompted review
Reply from Xgamingserver
We're sorry to hear about your experience. Please reach out to our support team so we can address your concerns and work towards a solution. Your feedback is valuable to us, and we're committed to making improvements. Thank you.
knowledgeable and helpful staff
17 October 2023
Unprompted review
Reply from Xgamingserver
Thank you for your thoughtful review! We're thrilled to hear that we've been able to provide you with the support you needed. If you ever have any more questions, issues, or inquiries, please don't hesitate to reach out. We're here to help, and your satisfaction is our priority.
Reply from Xgamingserver
We're glad to hear that we could swiftly address your crossplay issue and get it resolved for you! Our team is dedicated to providing quick and effective solutions to ensure your gaming experience is smooth. If you encounter any more challenges or have further questions, feel free to get in touch.
Outstanding Support Team!
I've been using this gaming server hosting service for a while, and I'm blown away by their support team. They are incredibly responsive and knowledgeable. Whenever I've had an issue or a question, they've been quick to help and resolve it. A top-notch team that enhances the entire gaming experience!
15 October 2023
Unprompted review
They offer no support or assistance
They offer no support or assistance no matter how many times you ask. Very bad, couldn't even access my own server. Do not use.
12 October 2023
Unprompted review
Reply from Xgamingserver
Hello There!
We regret any inconvenience you may have experienced. However, certain actions on your part have resulted in a delay in addressing your ticket. Firstly, you have opened more than five tickets within a four-hour period, which exceeds the limit of one ticket per client. Secondly, the maximum response time for a ticket is 24 hours, but your ticket did not approach this limit.
Concerning your issue of being unable to access your server, our investigation revealed that the problem was on your end. We tested your service and found no issues. If you had waited for a response, we would have been able to assist you in resolving the connection problem.
We sincerely apologize for any inconvenience you may have faced in your interaction with our services, and we are committed to ensuring that such occurrences are avoided in the future.
The Server is good
The support is a little bit slow, but i can understand it. But its good
5 September 2023
Unprompted review
I had an issue with my PZ server and…
I had an issue with my PZ server and Youssef helped me, he was very kind and patient
5 September 2023
Unprompted review
I sent an email about an issue I was…
I sent an email about an issue I was having about 5 days ago still havent heard anything on the issue but got three messages about rating you guys so.
24 August 2023
Reply from Xgamingserver
Hello There!
Your statement appears to be inaccurate. You have submitted two tickets. One of them was closed by you, and we did respond to the other. I kindly request you to review your email, where you will find our response. We would greatly appreciate it if you could consider revising your review, as it does not accurately reflect the situation.
did not refund me
did not refund me, server was broken, bitched at me for not knowing how to use their support ticket system.
25 June 2023
Never been able to get the server to…
Never been able to get the server to operate properly. The support was slow and completely useless. I’ll be canceling my server at the end of this first month.
21 June 2023
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