Xgimi Reviews 

Totally worth it!

As someone who is obsessed with home Theater, I know the difference between hype and real Innovation. The Titan Noir Max is the real deal. The brightness and clarity specs are impressive and everything I have seen points to this being a legitimate Upgrade to whats out there. Being part of the Early backer community has been exciting - you can feel this momentum behind this one. If you care about your Home Cinema setup this is worth paying attention to.

Return requested on September 5th for order #DE18518 (599 €). Support ignores all emails, CRM system gives errors, and no shipping label provided. Unacceptable customer service!

I want to leave a review about my interaction with XGIMI. I chose them after seeing online ads about high-quality projectors for watching movies at home.
It was my parents’ wedding anniversary, and I decided to get them a gift. They love spending time together watching films. And this is where the story of their irresponsible attitude toward me as a customer begins.
I did not receive the product within the stated timeframe and nearly ruined the celebration for my parents. I had to scramble and give them a gift that I consider far less special and meaningful for such an important occasion. I paid for the purchase from XGIMI with a credit card.
After contacting them, I waited patiently for a long time. But I never received any specific deadlines for resolving the situation or for a refund.
I called them repeatedly, but the support service only tells me to write an email. The company has no interest in me as a customer, nor in resolving and helping with a problem situation that arose through no fault of my own. It is the responsibility of the postal service and the company to settle this issue between themselves, not to drag the customer into it and force him to wait more than a month for a refund for a service (product) that I never saw, never touched, and have no idea where it even is, because it was never delivered to me. This is the company’s responsibility.
My life has turned into a living hell. I was unable to move into a new apartment with my wife, I can’t explain that they simply aren’t returning my money, my wife has gone to stay with her mother, I’ve started drinking, and I feel deceived, misunderstood, and completely disregarded.
I do not recommend buying anything from them — you will doom yourself to terrible treatment from this company.

Terrible service and total violation of EU consumer law! Order #DE17819

I ordered 3D glasses and a projector as a gift for my son. The carrier was unable to deliver the projector, and the package was returned back to XGIMI ("Return to Sender") on July 2nd. Despite my numerous complaints and dozens of emails, the company flatly refuses to refund my money even though I never held the projector in my hands and never even saw it!

Instead of taking responsibility, they keep feeding me canned template emails about "internal warehouse searches" and trying to shift the blame for their own logistical issues onto me.

According to EU Directives and German Consumer Law (§ 357 BGB), I should have received my full refund within 14 days. It has been over 3 weeks now, meaning XGIMI is in official legal default. Their internal inventory chaos is NOT the customer’s problem.

I strongly advise EVERYONE to avoid buying anything from xgimi.de. If you face even a minor issue (even one that isn't your fault), customer support will ignore you and refuse to help. Honestly, I'm almost glad I didn't get the device if it had broken down later, I would have lost even more money dealing with this support. If I had read the reviews earlier, I would have NEVER visited their website or placed an order.