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Xiber LLC Reviews 

173
•
TrustScore 4.5 out of 5

4.7

Internet Service Provider
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Rated 5 out of 5 stars

Raine was very very helpful and patient. She made me feel like I was apart of the team! With sending pictures, investigating! We tackled the problem and solved it without the technician having to com... See more

Rated 5 out of 5 stars

Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... See more

Rated 5 out of 5 stars

A huge thanks to Tiana for all the help! She was incredibly patient throughout the entire process and stayed on top of everything with great follow-ups to ensure the connection was stable. Her experti... See more

Rated 5 out of 5 stars

Im not the biggest fan of your proprietary ways of distributing internet. With that being said I am a fan of Customer Service provided in times of need. Dayna helped me with my latest issue by quickl... See more

Company details

  1. Internet Service Provider
  2. also in
  3. Cable provider
  4. Internet provider
  5. Phone and internet services

Written by the company

Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

173 reviews

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No recent history of asking for reviews

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4.7

All reviews

(173)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Spotty at times but decent.

The internet service itself is spotty at times in my area, but the representatives on the help line are quick to respond through the text service and their on site engineers are doing great work to get things back up when it does go down.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

The help was great

The help was great! Customer service was super nice and satisfactory, and was super quick! Recommend calling for assistance for sure.

25 August 2025
Unprompted review
Rated 4 out of 5 stars

Very kind customer service

I called initially when I moved into my apartment noticing the wifi did not work. I tried reaching out via phone and chat, but no one got back to me. I called earlier this morning and had someone pick up within 30 seconds of being on hold, she walked my through the process and to try different things and the wifi was working again, thanks for the help!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Very sweet and polite

Very sweet and polite. And my Internet was back to working order in about 10 minutes, very happy with the service. Coming from California it's a lovely change of pace

19 August 2025
Unprompted review

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