I called in with no internet, and Amy had me back online in just minutes. She was so kind, patient, and clearly knew exactly what she was doing. Made a frustrating situation super easy!
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Really appreciate the timely responses and help received from people in Xiber. Being offline can be frustrating, but I truly enjoyed the service provided by all the team members.
After three days of bumpy cable tv, Raine was able to listen attentively and politely to my frustrations with the service. She submitted a ticket to the engineer for follow-up and we discussed reboot... See more
Since I’ve started my service with Xiber, I’ve been lucky to get Carly each time I reach out with any questions or complications. I was nervous using a new internet provider that I’m unfamiliar with,... See more
Company details
Written by the company
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Contact info
1429 Chase Ct , 46032, Carmel, United States
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4.8
Excellent
169 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A+++
I needed my service cancelled as i am moving and will no longer use XIber. Benjamin did a stupendous job for me!
24 July 2023
Unprompted review
Reply from Xiber LLC
Thanks for taking the time to leave the fantastic review for Ben, Grant! We are so glad that you had a good experience with our service. Please let us know if we can assist, if you ever have our service again in the future!
fast communication
fast communication, helped me out by taking me through the steps and fixed the problem
21 July 2023
Unprompted review
Reply from Xiber LLC
It is awesome to hear that you had such a great experience, Jaden! Thank you for leaving the review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Reply from Xiber LLC
So awesome to hear that Benjamin was able to help you out, Noah! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you!
Very friendly and very helpful.
12 July 2023
Unprompted review
Reply from Xiber LLC
Thanks for leaving us a 5 star review, Hayley! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Great Customer Service
The customer service agent that I had, Benjamin, was phenomenal. Not only did he answer my basic questions, but he went above and beyond to answer my more technical questions and more.
4 July 2023
Unprompted review
Reply from Xiber LLC
We are thrilled that Benjamin was able to provide exemplary service in your time of need! Thank you for taking the time to leave him a 5 star review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin was absolutely amazing he was…
Benjamin was absolutely amazing he was wonderful in helping me finally get internet and was as patient when I struggled trying to remove one of the wires.
26 June 2023
Unprompted review
Reply from Xiber LLC
We are so glad to hear you had a great experience with Benjamin. Thank you for leaving a review for him! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Bad Internet and poor customer service.
This internet was forced onto us by the apartments I live in. I had 1 gig service and cannot even get that now. My internet was installed 3 weeks ago and ever since then my internet has been crap, won't stay connected, and speeds are too low and inconsistent. Upload speed is so low you cannot even stream when it is one source of our income so we have been losing money since you installed your equipment. Customer service sucks. I have sent in numerous tickets, chatted with you online, and even called. I just keep getting the run around that you are going to forward it to an engineer and someone will get back to me and no one ever does.
18 June 2023
Reply from Xiber LLC
Hello! Thank you for letting us know of your experience. I could not find any of your chats/ticket history since I do not have enough information for you based upon the review. Can you please text me at 317.316.3257 so I can review your history and assist? We definitely want to make things right, and it sounds like so far we have not been able to make any progress with that. Our level of service is something we strive to maintain to a high degree, and it should not be performing the way you are describing, so I definitely want to speak with you as soon as possible. Or if you could, please reply here with your name so I can try to do a search that way at least. Thank you.
Great customer service skills
Great customer service skills, i as well am in a customer service line of work and it’s always great to be able to get that kind of treatment when you’re in need of help! Great guy
15 May 2023
Unprompted review
Reply from Xiber LLC
Thanks for the compliment on our staff, Bry! We really try our hardest to help as best as we can, and treat our customers with respect along the way. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin was very helpful
Benjamin was very helpful! I learned something new today lol and my problem was solved promptly and efficiently.
1 May 2023
Unprompted review
Reply from Xiber LLC
Thanks for the great review about Benjamin! We are so glad to hear he was able to help you quickly. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Answered every question I had and was…
Answered every question I had and was concise.
14 April 2023
Unprompted review
Reply from Xiber LLC
Thanks for leaving a review for us! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Ode to Ben's Patience
I'll admit, I came in giving Ben a bunch of sh** --- mainly because I'm being forced onto your service by my apartment complex.
However, he was professional and answered all of my questions, and honestly showed why he's well built for the position he's in.
I appreciate your effort Ben and look forward to trying your service out when my landlord rips all of Spectrum's coax out of the walls.
12 April 2023
Unprompted review
Reply from Xiber LLC
Hey Damian! Thanks for the review of Ben, we agree that he is a great fit for our team! The service has been live for a couple of weeks now, we hope it is working well for you! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again.
Person on the phone was very nice
21 February 2023
Unprompted review
Reply from Xiber LLC
Hello Maria! We are thrilled to hear you had a 5 star experience with us, thank you for leaving a review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thanks so much again!
Great Customer Service
Outages happen. Carly and the Xiber team have also been rapid to respond and always with a solution! I'm thankful for them!
20 February 2023
Unprompted review
Reply from Xiber LLC
Thank you for your patience and understanding, Christine! We are glad that the customer care we provides shines through, even when we have an issue with the service. We strive to resolve things as quickly as possible to keep our customers happy. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Highly Recommended
I have nothing but great things to say about Xiber. Their customer service, technicians, and service were all amazing. Service was extremely reliable. Wish I could have their service where I'm moving.
20 February 2023
Unprompted review
Reply from Xiber LLC
Thank you so much for the kind review, Brit! We love to hear such lovely feedback from our customers. We strive to help to the highest of standards. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
My chat technician gave me great advice…
My chat technician gave me great advice and also explained to me why I was having connectivity issues. It's always more helpful to know why there is an issue and how to solve it rather than just a solution. Thanks for the help Benjamin!
16 February 2023
Unprompted review
Reply from Xiber LLC
Thank you for taking the time to leave your feedback! We are thrilled to hear that you had a 5 star experience with Benjamin, and that he went above and beyond to assist. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
ben was awesome
ben was great. i had a request for the wrong address an he went above and beyond to fix it!!!
16 February 2023
Unprompted review
Reply from Xiber LLC
Hello Andre! We are so glad to hear that Ben was helpful in your time of need, thank you for leaving the review of your experience. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin helped with greatest patience
Benjamin helped me with greatest patience, professionalism and expertise!! I cannot thank you enough! It is extremely hard to find such a great service provider like him in this modern times. Because of him, I have become a loyal customer for Xiber!!
James Shin
10 January 2023
Unprompted review
Reply from Xiber LLC
Hello James! We are so glad to hear of your wonderful experience with Benjamin! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you for taking the time to leave a review!
Ben was very helpful and responded with…
Ben was very helpful and responded with alacrity.
12 December 2022
Unprompted review
Wouldnt recommend to anyone
Generic provider that preys on bulk apartment deals. No ability to use your own router. Completely locked out of changing any settings other than your wifi password. Terrible service.
6 December 2022
Reply from Xiber LLC
Hello Zach, apologies for the issues you encountered. We are able to make any changes you would request, we cannot allow direct access to the router due to the sheer number of users we have using our devices at any given location. We however will be more than happy to assist with any adjustments you would need completed. I tried to search for a ticket for you, but going off of just "Zach" I could not find anything recent. If you could please contact us at 888-609-0681, chat in at xiber.com, send us an email at xperts@xiber.net, or send us a text at 317-316-3257 we would be happy to assist you. We absolutely want to resolve any issues you are experiencing, so please do let us know. Thank you.
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