XLMOTO.COM Reviews 366

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I ordered almost gear for myself, Im new in bike world and my friend recommended me this site, all of equipment fits perfectly and looks sturdy and quality, sizes: helmet L and gloves L fits me perfec... See more

Rated 5 out of 5 stars

Great price on adventure boots, return policy and quick shipment after order placed. If anything they could work on would be allowing more customer ratings as this is were its easy to find info on pro... See more

Rated 5 out of 5 stars

I was always skeptical about this website, but when I made an order, I changed my mind. Delivery time was good, product price - awesome, product quality - good. Overall I'm glad I found this websi... See more

Company replied

Rated 4 out of 5 stars

Purchased Course Jones Jeans, Cafeman cargo pants, and XLmoto aramid hoodie. Happy with all products. Jean fit excellent. All products give very good value for price. Shipping costs per unit was ch... See more


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4.7

Excellent

TrustScore 4.5 out of 5

366 reviews

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Rated 5 out of 5 stars

SUPER!

Dear XL Moto Team. This is my second order with you and I am more than happy with your service. FAST delivery and great packaging. THANKS A LOT GUYS !

Regards from the Croatian sea :)

18 August 2022
Rated 5 out of 5 stars

Best moto gear site!

Discovering your website made me happy. Communication due to purchase, fast shipping and nevertheless - product quality, are on and above all expectations! Looking forward to order more of gear

8 August 2022
Rated 5 out of 5 stars

Great Value Jacket

I'm very pleased with my new jacket, I love the traditional styling, it is also comfortable to wear.
I have worn the jacket once here in New Zealand on a cool winter day and was a bit colder than I expected so I don't consider the jacket's insulation is as good as my older one.
Quick delivery to me in New Zealand this time . .

31 July 2022
Rated 1 out of 5 stars

I have still not received my order

I have still not received my order. No one responds to my emails requested an update. Customer service... where are you?

30 July 2022
XLMOTO.COM logo

Reply from XLMOTO.COM

Hello,

Thank you for your review.

According to our system there was in issue in transport causing the parcel to be returned to us.
We have informed you regarding this matter via e-mail, but can not see any other contact nor respone on our e-mail.

If you still did not receive your order, we kindly ask you to contact us via info@xlmoto.com.

We will reply as fast as possible, which usually happens within 24 hours.

Kind Regards,
XLMOTO

Rated 2 out of 5 stars

Problem with jeans

I have received jeans which have small holes and they have reported back that they are stains and to clean them with damp cloth…

29 July 2022
XLMOTO.COM logo

Reply from XLMOTO.COM

Hello,

Thank you for your review.

If the solution provided by the claims department is not solving the issue, please kindly provide feedback via e-mail:
We can see that our Customer service has asked for a few more pictures of the issue, so we can find a solution for you as fast as possible,

Kind Regards,
XLMOTO

Rated 5 out of 5 stars

Great work

Great work! Quick, easy order and checkout. Extremely short delivery time. Will use this site again, for sure!

28 July 2022
Rated 1 out of 5 stars

Customer service very bad

Customer service very bad, was waiting 15 days to ship the items from the warehouse. The last day they informed me that 1item (1of3 from order) was out of stock. Contacted them over email, facebook and inst. Just recieved auto generated answer over email. Very bad expirience.

28 July 2022
XLMOTO.COM logo

Reply from XLMOTO.COM

Hello,

Thank you for your feedback.

I'm sorry to hear that you were not informed regarding the shortage on time.

Please accept our apologies for the inconvenience.

If you have any questions or doubts please contact our customer service.

Kindly,

XLMOTO

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