XLMOTO Česká republika Reviews 

1,101
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often highlighting efficient communication and tracking. Many people are very satisfied with the excellent quality and wide selection of products, finding them to be exactly as described. Reviewers frequently mention the unbeatable and favorable prices, along with regular deals, as a significant advantage. However, some customers also noted that while issues occasionally arose with orders, such as incorrect sizes or damaged packages, these were consistently resolved very professionally and swiftly, often with quick replacements or refunds.

What people talk about most

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Product

Consumers find the products to be positive, highlighting a great selection, good quality, and unbeatable... See more

Price

Clients share positive opinions on price, consistently highlighting excellent and unbeatable pricing, with... See more

Quality

Reviewers highlight positive aspects of quality, consistently expressing satisfaction with the products... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting quick order completion and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ordered multiple times, always action prices, very good products, happy. Even when having issues with order, all resolved very profesionally and fast. 100% can recommend.

Company replied

Rated 5 out of 5 stars

Great shop, unbeatable prices, frequent deals, and the option to return goods or exchange them for a different size within sixty days if something doesn’t fit. Delivery was fast, and both shipment tr... See more

Company replied

Rated 5 out of 5 stars

I have ordered from this server several times and have always been satisfied with the quality of the products I ordered and the speed of delivery. I can only recommend it.

Company replied

Rated 5 out of 5 stars

I shop here regurarly and á´ways recieves fast, reliably for a great price. Once i recieved wrong size and got it replaced within a week. 100% recomended

Company replied


Company details

  1. Motorsports Shop

Written by the company

XLMOTO je společností, která se snaží poskytovat vybavení a díly pro motokros, enduro, motocykly a celou komunitu okolo. Naším cílem je poskytnout zcela novou úroveň zážitku z nakupování, stejně jako bezkonkurenční sortiment za neuvěřitelné ceny.

XLMOTO

Written by the company

Poštovné zdarma nad 2999Kč*
Při nákupu nad 2999 Kč máte nárok na poštovné zdarma (Nevztahuje se na nadrozměrné zboží)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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4.7

All reviews

(1,101)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very lovely eshop

Very lovely eshop, great prices, and for second time, all went well with fast delivery date.. the last order i received on 2nd day.. order done in Czechia..

thank you again .. i will be happy to shop here again

very common comment ,, but there is not much more to say :)

recomended ..

29 January 2024
Rated 5 out of 5 stars

Great 👍

Very good information about order, communication in case of a problem.
I had to return my order, this was easy process, including payment solution with Klarna Bank.

4 January 2024
Rated 3 out of 5 stars

Delivery time was almost a week longer…

Delivery time was almost a week longer than indicated estimation.
"Lowest Price Guaranteed" is just a marketing trick which in real life does not apply.

28 November 2023
XLMOTO Česká republika logo

Reply from XLMOTO Česká republika

Hello,

thank you for rating.

We have review your case but unfortunately it was not possible to use the lowest price guarantee during Black Month and Cyber Days.

Thank you for undestanding.

Best regards,
XLMOTO

Rated 1 out of 5 stars

The helmet damaged, reclamation took 3 weeks, the new wasn’t even sent

The motorcycle helmet came damaged, reclamation took almost 3 weeks and then the new helmet wasn’t even sent even though I wrote several queries to the shop.

17 August 2023
XLMOTO Česká republika logo

Reply from XLMOTO Česká republika

Dear,

thank you for writing this review. We want to let you know that your opinion helps us to improve quiality of our products as well as services.

We have reviewed your claim and it has been resolved. Refund was sent to you end of September. We are very sorry it took 3 weeks to resolve your claim.

We will make this up for you, we are sending you a discount code for your next order.

If you have any doubts please contact our customer service support.

Have a nice day.

Kindly,
XLMOTO

Rated 5 out of 5 stars

Happy :)

Ordered to Czech republic - fast delivery, no complications. Products of XL Moto are really good - tested during crash. I've had XL moto hoodie - no scratch, and xl moto bag - saved 3 glass bottles of honey :))

13 July 2023
Rated 4 out of 5 stars

The company

The company, e-shop, payment, and delivery great experiences, second purchase here, would give it 4,5 / 5 points.
But the product is only 4 / 5 p., the material is good, but the belt straps are not holding tied and keeping slowly loose, then the side bag lies on the exhaust...

26 June 2023

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