The hotel is good and the beds are very comfortable. Breakfast is quite good and offers a nice variety. However, the hotel would be absolutely perfect if they provided room slippers, a laundry bag,... See more
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Molenwerf 1, 1014 AG , Amsterdam, Netherlands
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Very clean rooms. Comfortable beds. Good amenities like Wifi, coffee machine in the room. Good service and friendly staff. Close busses and trams.
Really nice hotel close to the train station. The room was everything we needed and the shower was great but we stayed 3 nights and never had our dirty towels taken away I had to go down to reception to ask for clean towels, also little things like the coffee pods not being replaced it appears housekeeping just come into the room to make the bed.
Not perfect.
The level of cleanliness is "enough" but not flawless. Room ammenities (furniture, apllicances, overall state etc) were weak and outdated.
Hotel staff is kind'a unfriendly/careless. Room cleaning service did not happen for 2 days in a row although we have requested for it.
Poor experience for a 4 star hotel.

Reply from XO HOTELS AMSTERDAM
The room was very dirty, especially, the inside window still; there were chocolate wrappers under the beds. The shower floor became very slippery when wet. The TV remote control didn’t work; the problem was only solved on the second day-and after a second complain. It was necessary to replace two bateries. There was a cigarette burn on the bedsheet. Breakfast was poor, with significant restocking (juice and fruit). An asian member was unfriendly and unhelful. On a very positive note, the reception staff were friendly and helpful

Reply from XO HOTELS AMSTERDAM
We had great stay at this hotel. The rooms were big, clean and we had great sleep. Great breakfast and perfect location. The tram 2 stop in front of the hotel takes us straight to Amsterdam Central. Really happy with our stay and will definitely come back. Thank you

Reply from XO HOTELS AMSTERDAM

Reply from XO HOTELS AMSTERDAM
We stayed all family 4 person. Everything was just perfect. Specialy securty because we left our children in the room for evenings and they locked the main door at nights you cant enter without card.elevators dosent work without card. Room was clean internet connection work so good. Thank you

Reply from XO HOTELS AMSTERDAM
We loved the room size and overall planning of the room. It was functional, effective and spacious.
Location was prime as well - Delflandlaan tram station was nearby which was a big plus.
The night staff was rude - we complained about our bad room cleaning experience and they did not respond. Any queries were answered rudely. The cleaning staff took out our room key and nobody told us. When we escalated there was just silent treatment.

Reply from XO HOTELS AMSTERDAM
Excellent service. Staff were helpful.
Location was excellent too in a quiet area.

Reply from XO HOTELS AMSTERDAM
Customer service and reception was nice but the beds were very uncomfortable and kept sliding off what they were put on top of and they were very high up. A/C barely worked and cleaners barely cleaned the room when it was time for room service.

Reply from XO HOTELS AMSTERDAM
Great hotel. Well situated and 24/7 service.
Clean rooms with private bathroom and vending machines in lobby for a quick snack one drink. Highly recommend.

Reply from XO HOTELS AMSTERDAM
Chased by house keepers to check out 2 times at 09:20 and 09:25 respectively, Disappointed!!

Reply from XO HOTELS AMSTERDAM
Another visit to Amsterdam and again same hotel as first time, of course 🙂
Everything was as expected 👏🏻 top notch
Friendly and kind all staff members makes you feel honestly welcomed.

Reply from XO HOTELS AMSTERDAM
The room was nice with a great shower, nice view, lots of storage, and a mini fridge. The beds were a bit hard and the pillows were too thick with no alternatives. The front desk staff were not very friendly.

Reply from XO HOTELS AMSTERDAM
They dont speak spanish and dont treat us as we expected, at the room some parts were broken ande they dont clean so much

Reply from XO HOTELS AMSTERDAM
Very nice city hotel with spacious and comfortable rooms.
Convenient car park at the hotel. Tram into the city center stops directly in front of the hotel.
XO Hotel Couture is a good choice for a city trip to Amsterdam.

Reply from XO HOTELS AMSTERDAM
Hotel location was great and staff was very friendly and helpful. Hotel felt dated and so did the room but the bed was comfortable and furniture seemed newer. Bathroom was clean and shower had good water pressure. Stairs for the hotel are very steep but the elevator worked great so we did not use them. You can get ice from the front desk which is nice on a hot day. Overall a good stay for us for just one night.

Reply from XO HOTELS AMSTERDAM
The hotel is next to a intersection, quite a lot of traffic, but you're in a city. Room- and bathroom size comfortable. The interieur ist quite dark. The light in the bathroom is like candlelight, nice to your skin, but bad for your styling. Breakfast really good, except no fresh fruitsalad.

Reply from XO HOTELS AMSTERDAM
Absolutely wonderful cute hotel.
The staff are super friendly and attentive, they greeted me when I arrived with a very warm welcome and tips about the city.
I have also had some request on room preference and they happily read the notes and gave me what I wanted ! Very professional and approachable people.
The location of the hotel is also wonderful, walkable distance almost to everything and close to multiple tram stops so you will be connected well to the city.

Reply from XO HOTELS AMSTERDAM
Room was okay but a bit rundown. Walls are thin so there was lots of noise from the plumbing and people walking around. Room had a window on the pavement, which wasn’t great because you can’t open it or leave the curtains open. Aside from the downsides, the room was fine and the air conditioner worked well. The location is good, right next to the museums. Overall serviceable but not worth the price.

Reply from XO HOTELS AMSTERDAM
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