Good stay overall. Staff were friendly and helpful, particularly the lady from Romania who worked in the breakfast restaurant, she filled my water bottle daily with ice which was truely appreciated. B... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Written by the company
Molenwerf 1, 1014 AG , Amsterdam, Netherlands
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Street cart right next to the windows…. Making noise all days and nights. We were also given a ground floor room, so can see all passengers walk by, making additional noises. There are also some big buses stopped next to the ground floor windows. A lot noises and no privacy.
The room itself is ok but quite outdated. It might have been a 4 star hotel 30 years ago, but needs some serious upgrades. The reception is also just soso, doesn’t look like happy to service customers.
Good location, nice people, good breakfast, clean and comfortable room.

Reply from XO HOTELS AMSTERDAM
The location of the hotel is great with easy access to everything but that’s about it. The cleanliness of the hotel is questionable with a smell of mildew in the hallways and elevators. Coming into the hotel, the trash can not emptied outside the front doors is definitely not very inviting and up to a three star hotel standards. The staff at breakfast is not friendly. We got a comment coming in at 9:30am when breakfast time is until 10am and after a 2 hour electrical outage. Very disappointing in general for a hotel that is rated three stars.

Reply from XO HOTELS AMSTERDAM
We had a wonderful stay in Amsterdam, and the hotel we chose played a big part in that. It was very well located in the city center, the staff were friendly and helpful, the room was spacious, and the beds were comfortable. I would definitely stay there again on my next visit.

Reply from XO HOTELS AMSTERDAM
Everything was excellent...check-in, helpful staff, nice room, location. One thing to improve on is the cleanliness...cups were dusty on arrival, next day bed was done but cups were not washed, coffe/tea refills were not done.

Reply from XO HOTELS AMSTERDAM
The room is spacious and clean. The hotel location is great as there are tram and bus stations nearby. Staff are nice and helpful.

Reply from XO HOTELS AMSTERDAM
XO Hotel Couture is a nice, modern building that is well located for trips to the city center and to locations further afield. The triple room is plenty spacious and both it and the bathroom were clean. The breakfast buffet has lots to offer in the very dimly lit breakfast room. The staff is friendly enough and speak lots of languages but they twice failed to address requests for things such as additional towels and coffee pods.
The shower was slow to drain which caused some minor flooding in the bathroom (thus the need for more towels). Checking in and out is via electronic kiosks but there’s a front desk member available if needed.

Reply from XO HOTELS AMSTERDAM
We stayed here at the weekend and had a brilliant stay.
Staff were very welcoming and allowed us to check in early.
Hotel is very central & is secure. Rooms are spacious - there were 4 of us in one room and still had plenty of space.

Reply from XO HOTELS AMSTERDAM
we arrived early ,was exhausted but was told we could have our room as it was ready.was so happy to move in right away.The room was cleaned every day ,beds made ,this was lovely, as a lot of hotels dont do this now ,unless you ask.The staff at the reception were very helpful ,when i asked places to go, they directed me and even printed me out directions so easy to get there.They even helped me to sort out ubers i needed, when i wasnt sure how to do it.Very helpful staff all of them.i stayed with my grandaughter for the easter holiday,for three nights ,would love to come back another time.

Reply from XO HOTELS AMSTERDAM
Loved the room size with fabulous views perfect for the 3 of us.
Generally good stay, with comfy beds but think there may have been issues with the showers and pipework as not always getting hot water and noise of pipework clanging at night. As we were there for a short stay we didn't report the issues as hardly in the hotel.
However, if I were to stay again I would find a location closer to central Amsterdam.

Reply from XO HOTELS AMSTERDAM
Very unclean, rude staff, noisy renovation works during whole day

Reply from XO HOTELS AMSTERDAM
I mostly liked everything. The pros included early check-in and luggage storage, a good breakfast, a tram stop across from the hotel, and a metro station ten minutes' walk away. The cons included the wrong room upon check-in. I couldn't get the safe to work—it was broken.

Reply from XO HOTELS AMSTERDAM
Very nice hotel, comfortable mattresses, and a beautiful bathroom. We couldn’t hear anything from the hallway or neighboring rooms, but through the window you can really hear everything – trams, noise from nearby pubs, and the general liveliness of the area. Still, it was manageable and we would happily stay here again.
We opted to skip housekeeping at check-in, but the cleaners came in anyway :) Otherwise, everything was OK, thank you.

Reply from XO HOTELS AMSTERDAM
We paid more to have only one mattress, in the end we still received a bed with 2 mattress but with a low cost topper at the top.
The room had spots everywhere near the bed.
Many lights from coming from electric devices in the room which difficult fall asleep.
The check in and out was made easy.
For 4* I would expect a bit more attention to details.

Reply from XO HOTELS AMSTERDAM
Hotel is very quiet and very comfortable. Tram station right outside made it very accessible to the centre of the city. The staf were very friendly and helpful.

Reply from XO HOTELS AMSTERDAM
Hotel is ideally situated, few mins walk from tram & bus stops. Not many but a few places to eat closeby. 2 stops away on tram & spoilt for choice of restaurants & cafes. Nice quiet & safe area at night too. Staff friendly & accommodating. Our safe didn't work & was rectified immediately. Rooms aren't huge but we're in a city where outdoors all day so no issue with that. The beds are super comfortable. We were on Floor 4 and despite what other reviewers said, we didn't hear a single door slam or anything to disturb us, even with some works going on in nearby buildings
Breakfast choice is enough to set you up for the day & same each day.

Reply from XO HOTELS AMSTERDAM
Nice hotel. Room is clean and big for 3 person. Did not take the BF with extra $. They have microwave at the reception area is good enough for us. Location is out of city but is okay as there is a tram station just right in front of the hotel. It make it very accessible for tourists. Only a few stop to museums station. Room rate compare to town area is definitely lower and is definitely worth staying. Surrounding is safe too.

Reply from XO HOTELS AMSTERDAM
Highly recommended & most loveable hotel! Clean spacious rooms with great view. Excellent location into the nature. Welcoming and helpful staff. I would visit it again and again and again…

Reply from XO HOTELS AMSTERDAM
Very kind stuff on the information desk specially the Romanian guy Georgy if I remember the name correctly

Reply from XO HOTELS AMSTERDAM
Amazing stay at the XO HOTELS Blue Square. The location was very convient and the staff was very very friendly

Reply from XO HOTELS AMSTERDAM
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.