Xplora Reviews 582

It’s very clear most reviews are poor. The idea of the watch (which we purchased) is great. It’s expensive and therefore the expectation for it to work is high. Unfortunately the watch didn’t work for us. Despite being on charge and charging fully it didn’t turn on after just a full day or two of using.
The biggest drawback is the lack of customer support. No one is there to help. The emails to support take a very long time. That’s what makes the process laborious and unpleasant.

Has worked well for us for years now. Gives confidence to give our son some freedom whilst being able to reach him or track him. Quality product as it (Explora 5) has lasted for 3 years and he usually breaks things!

The watch is a great idea. Being able to track my son and for us to be able to call each other gives him age-appropriate freedom and me peace of mind.

I have had prompt and polite responses from customer service.

The billing/contract information is in a separate website to the app. It is also unclear.

The app is fairly easy to navigate, but not as intuitive as it could be.

The setup was more complicated than necessary. There were two types of (slightly different) instructions in the box; different ones again on the xplora site and then others on YouTube. I do feel lots could be made simpler.

I got an Xplora Fusion X1 phone for my 11 year old daughter, and it's been great.

- It's simple to set up
- Very simple to add and remove access to apps
- The parent companion software to go on my phone as the parent is excellent

The only social media she has is WhatsApp (sadly that's how most of her friends communicate) and I've turned off the browser, YouTube, etc.

My daughter's screen time is less than 30m a day, which is absolutely tiny compared to many of her friends.

And she feels like she's 'the cool one' - she recognises that her friends with phones aren't as much fun as 'all they do is look at their phones'.

She plays with her younger sister, she can look people in the eye when having a conversation and is generally having an 'old-fashioned' childhood... all while still feeling connected to her friends through WhatsApp.

All in all, we're both very pleased.

Watch is really good and does exactly what's needed. The support online needs improvement, not very fast responses and the app is not easy to navigate. Im struggling to see my payments set up etc.

Terrible experience. Payed a lot for watch. Didn’t get the information to activate the watch or phone number. Have spend 2 weeks trying to resolve. Nothing but generic responses back. Now have a complaint in and block next payment on Klarna. None of that helping either. Can’t event work out how to send the watch back for refund.

The watch and the App neither work as promised (phone calls not getting through, messages not getting through), and the screen has now (after a few weeks of use) developed disturbance stripes that make it impossible to read text at the bottom half of the screen. I wrote to the customer services using their form, received a prompt email asking follow up questions which I replied to - then nothing. As I’d heard nothing back after several days, I submitted a new customer form - and received the exactly, word to word same reply and questions back! Seems it’s just an automated message, with little to no follow up. We have a watch that does not work as promised, an app that does not work, parents and a child unable to keep in touch, and a customer service that does not reply. I wish we had never bought this watch.

We bought this phone for our 12 year old daughter because we wanted proper parental controls.

I think that the phone itself works well so far and the Xplora parent "control" app (£5/month) is fairly easy to work and it is good to be able to oversee how my daughter uses this phone, and also to control how much time she has on each app each day.

I would recommend that if possible the Messages functionality could also be time tracked (as this is what my daughter spends most of her time on) and also they should allow Group chats as this is a priority for a 12 year old.

Generally the customer service at Xplora isnt good = slow to respond and a team who dont seem able to help - which is a shame as this teen friendly smartphone is vitally needed by kids these days.

Terrible company with worse customer service. Its impossible to speak to anyone and when they eventually email you back, its completely useless. I returned my son's watch as it wouldn't work and no one would help me. Im still waiting for a refund 2 weeks later. I would avoid ordering anything from this company at all costs. I wish I had read these reviews before I spent £180 on the watch.

Got a watch a month ago. All was great. Then xplora failed to take the subscription payment and cancelled service immediately, while my son was away for the day. And it takes a day to reconnect. This is a dangerous approach for a communication device. They should take payment a couple of days earlier and/or allow a couple of days grace period to correct payment problems.
Extremely dissapointed

We have an older watch, which is OK, but suddenly, we need to use an older version of their app to be able to connect it to a new phone. Links on their website to the older version of the app should be available, and they are not. Not possible to set the watch up with the new phone, because the watch is not compatible with the current app version. Waste of money.

The watch is great and helps to keep track of where my child is and who they are talking to. However the app is terrible. Very slow, not fit for purpose and needs improving. I cannot see my child's text messages and this week it did not inform me that the watch battery was running low. When we went to use the watch today the battery had died unbeknown to ourselves.

Such a bad service this company.
Bought a watch for my son and still haven’t received it after three weeks with endless emails sent out (no human contact only AI).
Save your money and buy else where

I bought a xgo3 watch for my son and it is a useless but expensive piece of sh*t. It shows there is network but we can't ring the watch and our son can't ring us, the battery lasts only few hours. Their costumer service is slow and not much help, and they actually said that the watch is OK only when using two of the sim provider so you can't really choose what sim to use. This info isn't available before or after buying the watch.

The watch was working OK until recently and all this malfunction with a kid's watch that was supposed to help keep them safe is quite frustrating and potentially dangerous.

This is not a 50 euro watch, it is quite expensive for what it offers but we've decided it's worth it to keep our kid safe and have peace of mind... but it failed completely to provide what we've paid for and the delayed customer service barely did anything to help.

The xplora app or watch settings weren't any help at all.
We've tried to access Diagnostic tool in the watch settings and it asked for some Guardian code, with no instructions where to find it, and even Google and ChatGPT weren't able to help locate it.

Save your money and nerves and don't buy it.

Awful awful awful. The watch is ok but trying to cancel your subscription is almost impossible. Don’t buy

Xplora need to do better!
The app isn't great, calls are fine and my child is happy but there is lots of refreshing needed in order for the app to pick up the watch beside it. The app forgets the device regularly and asks for it to be readded🤦🏼‍♀️ this isn't helpful when the child has left with it. The faults on the app are easily fixed with the right tech person. For the price of the watch it the app should be better!

AWFUL - SCAMMERS - TRYING TO CANCEL THEY EMAILED ME ASKING WHY AM I CANCELLING ? THEN STOPPED REPLYING. SCAM, THEFT !

I’ve been trying to activate the watch for 3 days, but there’s been an issue. I haven’t been able to reach a real person or find a solution. I fill out the form and reply to the automated message, but still no response and no resolution. Terrible customer support. I want to return it, but I can’t find anyone to contact about it either. I will complain them to citizens advice consumer service

Miss sold at curry's. Need a monthly subscription to use the useless thing. Waste of time and money.

Excellent customer care. Received a prompt response to my queries. The watch is working well so far, clear sound, good coverage, and I love the fact that this device is exclusively for communication without any distracting apps or internet. Our 10-year-old is happy with it, and no need to buy a phone even whne he joins seconday.