Terrible customer experience; the product set-up did not work; the AI chat bot has no idea and customer service is non existent Don’t buy this product
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
terrible service- slow responses, responses where they clearly hadn't read the actual message. The watch broke (it wouldn't make or receive calls) and they were so dreadful about it. Avoid using the... See more
The support service is next to none existent. The website is perma-broken. The website continuously redirects you to other areas of the website in an endless circle of uselessness. The chat bot suppor... See more
Company replied
When trying to activate my Xplora watch, i hit some difficulties as i had purchased the watch in another country, than where i wanted to use it. I was put in touch with Saaid who is a Product Conn... See more
Company details
- Internet shop
- Mobile Phone Shop
- Electronics store
- Technical service
- Telecommunications equipment supplier
- Telephone company
Written by the company
Xplora er et trygt og prisvindende smartwatch til børn der sætter udvikling i fokus. Vi har fjernet al adgang til internettet og sociale medier, og har i stedet fokuseret på det, som er vigtigt for barnet – at holde kontakten med sine nærmeste.
Contact info
1.9
Poor
881 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Xplora 3S lasted a year then died.
I purchased a new, boxed Xplora 3S watch (out of stock on Amazon, but from Ebay) last june - and it worked fine for just over a year, at which point the watch has died completely. It wasn't dropped and my child isn't a deep sea diver, so I messaged Xplora support only to be told that it's probably a faulty battery issue, but they won't repair or replace the item (despite my showing proof of purchased from June2020, £99 paid and the Ebay advert showing it's new and unopened) - saying I have to have purchased it from an authorised seller in order for them to do anything. This is the first time I have experienced such an answer, and with expensive electronics I would expect a shelf life of better than a year. So, sadly I have to say that despite the watch being great when it worked, you may be in for a big shock if and when it stops working. I don't understand how the warranty or build quality can be affected by where the watch is purchased from. An expensive waste of money - I should have just bought a cheap mobile phone for my child rather than this low quality piece of electronic equipment.
6 September 2021
Unprompted review
Reply from Xplora Danmark
Hi Sar,
Thank you so much for sharing your experience with us! I am so sorry to hear that you have had such an unfortuante experience with our model 3S overseas - I will forward this to my collegues.
Please contact the support team in your country of origin as there are differences due to rules and regulations across boarders. I reckon that this watch is bought in the UK, so please visit: https://myxplora.co.uk/.
Best,
Amalie
Robust product and Excellent service
The watch overall is a good product that allows not only keeping an eye on your kid but also a different way to communicate with. Since we have got it for our 6 years old, he just like it so much and we have more serenity knowing where he is and how his day has been. Recently I have had a technical issue with accessing the app because I have changed mobile device and it was handled with dedication until it was solved in a couple of days. Highly recommended.
13 August 2021
Unprompted review
Reply from Xplora Danmark
Hi Mohamed,
Thank you so much for taking your time to leave a review! It is much appreciated🤗.
We hope that both you and son will enjoy it as much as we are! 👏🎉
Have a great week,
Best,
Amalie
Lousy sound
Lousy sound, noise and echo. Always lose connection, it doesn't have any features. You can call limited numbers and many numbers when you call it gives you locked. The watch is a failure and is not worth its price and subscription
21 May 2021
Unprompted review
Reply from Xplora Danmark
Hi Thelion,
Thank you for taking the time to leave a review, and we are sorry that you have had a negative experience with our product!
The watch is designed for children, as an alternative to a childs first phone, with to acces to the internet and social media. We have focused on the most important: staying in touch with family and friends. The X5 Play can save up to 40 contacts, that is correct - but it should not lock your watch?
We would love to help you with the ishues you are experiencing!
Feel free to contact us at kundeservice@xplora.dk or call +45 70 71 50 75.
Best regards,
Amalie
XPLORA X5 PLAY
We bought an XPLORA X5 PLAY for our son and we must say we are fully satisfied with the watch.
It has become so much more easier to allow him to carry out small activities like shopping in the neighbourhood or for that matter he is now allowed to play in the park downstairs. The best part is that internet access is not allowed but the phone call facility and stepscount features are much used.
The home delivery time and the quality of the watch has been super and we deifintely recommend this brand/product.
18 February 2021
Unprompted review
Reply from Xplora Danmark
Hi Bandari!
Thank you so much for taking your time and writing a review! It is much appreciated :) And we are happy to hear that all features of the watch has been explored!
Have a great sunday!
Best regards,
Amalie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.