Xplornet Communications Reviews 

You should avoid dealing with this company at all costs. Since there was no alternative internet provider in our neighbourhood, I had internet from this firm for three years. They raise their monthly payment every month, and they continue to harass you if you ask questions.
I emailed them to delete my account, but they still deducted money from it after I did so.
Don't allow this company any payment authority since they will charge you after you cancel and even if you utilize their service, they can bill you as much as they want.
This business is a scam.

This company is absolutely horrible to deal with. Today was a horrible experience!!! We have been with this company for five years. Thr customer service representative was pushing to do this upgrade today. The weather is horrible and we told them it would have to be another day. This person was pushy and told us we may miss out chance as a new tower is going up. They put the worker at risk as we told them it was not a good day for it. We had to plow our driveway so he could get in and rush home from our appointment. When we say no the answer is no!!; This company put all of us in a dangerous situation. In the end the technician was frustrated and told us he could not do the job due to the weather. We told him no problem as we still have internet. I spoke to a Manger and this person did not want to do anything about it. We have an appointment in May and have plenty of time. Shame on you for putting your worker and our family at risk. This is an absolute case of customer abuse. We wanted to do this when the weather was suitable and we were prepared. Now it is only a matter of time until we get a new provider that will put safety and the customer first. Customer service is severely lacking. We called a person that worked from home and she had just woke up. She ended up disconnecting the call. I can't even wrap my head around this total mess. Something is not right with this company. Someone could have been injured. This is discussing and we will be making a change.

Signed up at end of Nov last year. Was promised a $100 gift card from Amazon after first bill was paid. Going on month 3 with no gift card. Tried contacting salesman. Nothing. 2 weeks later tried contacting again, email no longer valid. Tried doing the live chat-they only help new customers. Told them I am cancelling my account and keeping the electronics.

Ok is the internet good? no. but it allows us to watch some tv. does the satellite full of snow cut internet? yes. But im not lazy ill wipe it off. My problem is that they fish customers with a reasonable price that the satellite is actually worth then after a year it doubles in price. Not worth it my cellphone data is much faster ill cancel

I have been with Xplornet for years and now they offer a free upgrade? The tower is being shut down feb 24th for my area. Patricia said I can get their satellite service for the same price I'm paying now, but of course I will lose my unlimited status. Oh yes, and they won't charge me more if I use my data, they will just slow it down. My service has been intermittent, at best all these years, so I really can't see me paying more money for the service. I can not afford $120.00 a month for, a little more data, plus tax for internet. My groceries are more important than internet. I may have to close my online shop. Thx Xplornet.

Very rude customer service didnt know any basics and pretty much refused to answer any questions, and pretty rip of prices..

East of Red Deer AB, paid for 50mb download speed with Xplornet. Did a speed test every evening for a month the average was 6.94 for $120. Cancelled and subscribed to Telus hub 100mb download speed for $50. First week at Telus speed averaged 105mb.

Terrible 50/50 internet, very slow , I do not recommend. Chertsey Qc.

8h a day everyday, $150 a month, snows 1 inch and your wifi is gone for a day, rains and your wifi is gone for a day, a grandma falls over 8 citys away? ur wifi is gone for a day, the entire company is a scam and you should not buy their wifi, if you live in a forest just get starlink.

Called them to enquire about internet, they told me my area was within their service area. Made an appointment for a technician, he arrived unprepared, I had to lend him my ladders and after 20 mins just says sorry you don't get a signal here. Left my ladders out and my gate wide open. I am on my phone to Telus to cancel my cancellation of services!

DO NOT USE THIS COMPANY, JUST RECEIVED 5 DAYS NOTICE THAT THEY WILL NOT BE SERVICING THIS AREA, TALKED WITH THEIR CUSTOMER SERVICE "LORI' NOT HELPFUL, SAID EMAILS SENT SEPTEMBER & OCTOBER """"NOT"""" WE DID NOT RECEIVE THEM, SO MUCH FOR THEIR INTERNET SERVICES WHEN THEIR OWN EMAILS DO NOT GET TO YOU. AS FAR AS I AM CONCERNED, THEY OWE 3 MONTHS CREDIT FOR LACK OF NOTICE. SAVE YOURSELF SOME GRIEF, YOU MAY THINK YOUR SAVEING MONEY, THEY ARE JUST WAITING TO SCREW YOU. I WILL CONITINUE TO POST UNTIL WE RECEIVE A CREDIT, I WILL CONTINUE UNTIL THAT POINT TO WARN PEOPLE TO STAY CLEAR OF YOUR COMPANY. IF YOU WANT ME TO GO AWAY, ISSUE THE CREDIT, IF NOT, GET READY FOR THE RIDE OF REVIEW THAT YOU WILL GET FROM US!!!! WE SIGNED UP 6 MONTHS AGO, THEY KNEW BLOODY WELL THE SATELITE WAS GOING DOWN THEN. BAD FREAKING BUSINESS PRACTICES. YOU ARE COSTING US 200.00 IN ADDITIONAL COST DUE TO LACK OF NOTICE. WE'RE WAITING!!!!!!!!!

If you could put 0 star that's what I would do. Left us with no internet for a week, their team can't do anything. They have to ship a router from their Warehouse in Ontario to Prince Edward Island to fix our problem, don't have any tech that could come and bring another router.

We've been with xplornet for a decade now and I give up.They're unreliable,expensive and download speeds are all over the place.They oversold the towers where we live and when the kids are off school it's pointless and frustrating trying to get on the internet.Instead of improving their "service" it's getting worse.
We live in a rural area with few options which is the only reason we have stayed with them so long.

They claim to be a Canadian company never once have I got a Canadian who speaks English on the line. Every time my internet is down I have to be home and spend an hour on the phone dealing with it.I don't know why they can't fix it on their end.

Your company needs a good shakedown, from top to bottom. I called and wanted my bill to go back to what it was and warned I would be moving if it didn't happen.
I got a call for the Loyalty Dept and said 'No Problem' but it was too late I had already contacted TELUS.
My last bill is ridiculous. I pay you too much and then I have to wait to be reimbursed ... What kind of stupidity is this?
I will not be returning to Xplornet and will not recommend you as I have in the past. You have lost a customer.

Xplore contacted me to say that my signal was not meeting quality of service and ws sending a technician to review my install. Jake showed up from Advance tek and supplied new router (Free) and did testing of service explained the process to get logged into new router and everyting is running smoother then before

I have had service two weeks has not worked. Tell me 10 days before they can get someone out to work on it very dissatisfied. Moving to Starlink

I switched from Xplornet to starlink. Besides Starlink is a lot faster it is easier to manage with just clicks on the website within my account. I try to cancel my Xplornet service since about 3 month. They just ignoring anything I do.

Stay away from this " company "

The worst company I’ve ever dealt with. Not only is their service the worst in the country, I’ve been trying to cancel my internet since August. Five phone calls so far and they say yeah it will be cancelled for my Visa to be charged for yet another month. I don’t even live at the location anymore. They’re criminals, literally.

Absolute disaster for an ISP, so frustrated paying for this crap. They bought out the only other provider (CCI) and then promptly shut down the tower. Now I get an email saying they are increasing the cost per month... OMG what crooks.