Xplornet Communications Reviews 

No one knows how their own process actually works in customer care. I was hung up on 4 times trying to contact someone in support over 3 hours and 30 minutes. Verified my information two times per phone call.
I haven't had 1 full day without issues with the internet service sense it was installed Feb 13th.
At this point it is costing my in home business hundreds of dollars.
The actually internet service is terrible, the customer support is worse. I cant believe i fell for their scam i should have known better.

YES they are having an outage today but this is only the straw that broke the camels back.

Only positive i have is that they installer was a great guy, explained a lot. They sent 1 guy for probably a 2 guy job tho so I had to help him pull some line witch is no big deal, he was a good guy.
Sales team assured me this was the best solution for what i needed, either they lied or they are being lied to by higher ups about the quality of the services they are pushing.
Hopefully i can get out and with someone else

they just confirmed they will not come out to service my equipment either (not that it should need it after 2 weeks)

They offer you a service that does not work. Slow to no service and no refunds for something that doesn't work. They knew when they signed me up that their satellite was "congested". Finally got a tech to admit it and actually tell me he understood how upset he would be if that happened to him. Their only recourse is to keep paying them only half the monthly amount going further. During Super Bowl Sunday the pages on my Mac couldn't even load. Why would I pay for a car with no wheels. That is the closest analogy I have in what their product was like. Yes, I had all the equipment but it did not work. A scam company for sure. You shouldn't advertise you are Canadian....gives Canadian companies a bad name. They need a 0 option for this company.
Shame on you.

techs scam you company scams you nothing ever works useless company. techs want gas money and cash to climb on your roof charging me for extra coverage to fix stuff when they never fix anything.

They have horrible, antiquated service. We are on fiber with them, and they will not allow you the ability to put your modem in bridge mode so that you can make use of port forwarding. It is like they assume that no end user knows what they are doing, so we won't allow anyone to do that. I need to be able to port forward to my local security camera system, and with their system you just can't do it. Very fed up with them, and they are unwilling to even talk about the need for it.

Honestly the service itself? no issues. even with support etc. my one main issue is price no matter the package.

they know its vital they know they have power in rural places. they charge way way way way to much.

as someone in a low income home with two aging parents and no real future myself the net is vital to us.
its hard very hard.

anyway if they were not trying so hard to nickle and dime us 24/7 they would be amazing! but as it stands. is what it is.

We had been thinking about changing our internet ,we thought we would give Xplornet a go .I had set up an appointment to have them come out but after reading the reviews we changed our minds . It took 30mins to get Amanda on the phone , she was rude not allowing me to speak ,n hung up on me . Hope they show up on Tuesday .

If I could give them zero stars I would. Horrible service, lucky to get dialup speeds. Then when I phoned to cancel they tried to tell me it would cost $125 for someone to come pick up their equipment. STAY AWAY

This has to be the worst service provider in North America. Over priced, slow, unreliable service. Corporate office doesn’t know how to manage customers. Don’t get this service. I will be canceling this service.

I have to say been with a few different internet providers like mcs net always down and having issues .
Telus to expensive and horrible service
Shaw out dated and no customer service
Xplornet have had great internet no down time fast speed and great customer service .
They are always helpful and have amazing staff .I recommend them to anyone you wont be disappointed.
I have lived in bc,alberta and have to say what a great company they are and what great people they have . Can't say it enough

This has to be the slowest service provider ever. False claims about fast service. Couldn't even stream netflix. Canceled the second day and was promised that no funds would leave my account. 2 weeks later they fraudulently took funds from my account. I called customer service and they said the service would improve, what kind of garbage is that there spewing. Now the fight with customer service is on and they regret what happened. Will look into it.

Won’t cancel service despite multiple calls, multiple emails and no response. Horrible speed, even worst experience.

They could not deliver on the speeds I had signed up for but didn't tell me until I complained 3 months later.
Worst of all they were sending my billing and usage info to some random email. I did not know the email and they confirmed that they did not have an a subscriber and had no idea who it was either! I requested a manger to explain to me how this could happen. Three weeks later no response...watch your privacy with them, they obviously don't care about their customers!

They switched me from tower to satellite, but didn't tell me that the latency would degrade significantly. As a result, I can no longer telework. When I phoned to complain, they just said there was nothing to be done. I tried to call again to talk to someone else, and waited over an hour to speak with a customer rep. In short, this company does not care about its customers, or how they use their internet. Terrible service and communications.

So what is the problem. Do you not have any people working. Been on phone for 1.5hrs and no one has even come in to reassure me that they will help. You have turned into a total joke.

If you want wifi that will randomly shut off and not work for hours or days this is the provider to go with, even when the wifi is working you can barely do anything with it, 3rd night this week that our wifi has suddenly stopped working. Why pay for wifi that doesn’t work 50% of the time. Do NOT recommend this garbage company to anyone.

Absolutely terrible, super unreliable internet service, constant problems with it cutting in and out, when we call and the “fix” the problem, it still is horrible an they act like they’re trying to help but they dont care they just want the money

this is the worst internet, the attitude towards customers is disgusting👎👎👎👎👎👎👎⭐️-0

After trying to find out why I can only run one device on 25mbs i was told "everything seems good on our end".

Chris - The technical issues representative was cold, condescending, unhelpful and made me feel like I was stupid for asking questions about something I have no idea about. If i knew what the problem was, I would not be calling!

Worst customer service i have ever experienced. I will be looking for a new service provider now.

This company is absolutely brutal. Internet service works half the time, technician said that's the best you're going to get, they give me an upgraded service (For more money of course) which made no difference what so ever, but they're happy to take your money..... Customer service is very bad. STAY AWAY! Go with Starlink! Thank god Starlink is available now.

Once again, I am happy to have identified an issue that was immediately resolved. Minimum phone wait time and actually spoke with a “live” person on this continent and in this country. Well done Xplornet. That’s why you continue to have my business.