X-POLE Reviews 291

Roxanne was very helpful, answering both of my questions quite thoroughly. She gave me her professional opinion on the best setup for my space, and helped me understand my pickup and shipping options.

It took a couple days to hear back from the X-Pole team, but they did notify me it would take up to seven business days to hear back when I sent in my email and got back to me well within that time frame. Thanks again, Roxanne!

The customer service representative that handled my questions and requests was Melissa Mares. I have been looking to get an XPole Pro for a while and finally saved up enough to treat myself! before purchasing, I saw in the past there were 20 percent off deals offered for military and veterans and emailed the customer service asking if they would honor the sale before purchasing!

I got wary after not receiving an email back after a couple of days and went ahead and purchased the pole and emailed the customer service asking if they would be able to just refund the difference after sending my verifications ahead of time and she got back to me and was able to give me 10 percent back! I look forward to furthering my pole journey and thank Melissa for being so efficient in finding out and honoring their discount policy!

Very helpful and kind! Thank you so much!

I can’t say enough about how helpful, friendly, and knowledgeable the X Pole team has been so far. I was back and forth mostly with Melissa Mares, who was extremely sweet and quickly got back to me with all my questions (even long after my purchases were completed). Such a great experience as a new X Pole member!

Great customer service and speedy delivery, even though they were initially out of stock of the pole I wanted it still came super quick. I already have it up and love it!!!!
Thank you

I have ordered a chrome and then changed my mind once I saw they have a restock in brass. I contacted the customer service and she told me they could return the chrome to Canada warehouse, and that I could place an order on brass. But I see they have changed nothing on UPS delivery so I sent another email to ask again whether it should be me to return the product. Then they said they don’t accept return! How ridiculous! I already purchased a brass by then as the customer service told me to!!! I feel like I’m being deceived to buy two poles.

Their products are high end quality, and they have great instruction videos. So far, my pole works perfectly.

Although they should definitely consider changing shipping companies because UPS is a nightmare.

I reached out to X-Pole because my pole was not successfully delivered to me, and Roxanne Harvey was extremely kind and helpful when assisting me. She showed empathy for my situation and was very quick to offer a solution. I really appreciate her time and assistance with this issue, and I was very happy with her customer service! :)

Roxanne Harvey was very helpful. My 11ft pole fell a few times after installation. I've read the instructions and watched the videos but couldn't keep my pole from falling after a chair spins. Roxanne sent me a video showing me how to install the pole with details that weren't emphasize in the initial instructions. So far, I havent had any problems with my pole shifting and rebuilding my trust in it.

I purchased my pole back in NOVEMBER, still haven't got it. They told me FedEx messed up and they'll be sending me a new one so I've been waiting- still nothing. I have messaged melissa MULTIPLE times now with no response as to if they've sent it or the new tracking number. Nothing no response. For someone who paid for a product I haven't got I expect better communication from the company it's a lot of money to pay for something I'm not getting? I dont want a new pole now I just want a refund at this point. The worst customer service ever.

I'm absolutely in love with my A frame! When it arrived it did unfortunately have a manufacturer malfunction in one of the legs and I was unable to set it up. Roxanne was incredibly helpful and kind in helping me get a replacement leg and was able to set up the rig successfully! Best Christmas present ever!

I want to say X Pole has great customer service is fantastic and took care of me well. Your products are well designed and do the job. I have used my stage and pole at many clients and they absolutely love it and want to start learning pole.

Terrible terrible experience. Their customers service is awful and the way that they run things is awful. I specifically requested that it did not require a direct signature when I was checking out because I live in an apartment with a mail room and thought that fedex might not deliver it, due to not being able to enter my apartment complex. Fed ex is telling me that I cannot change anything and that Xpole all placed restrictions on MY order. Therefore I cannot opt to pick it up from a nearby Walgreens or FedEx store. All of this is delaying my order. No one has gotten back to me from Xpole, dispite multiple attempts. Also, it seems stupid to me that Xpole would continue to utilize Fedex, since it seems that many people have so much trouble getting their poles delivered from them. This is upsetting and I am very much so disappointed in this service/process! Terrible company to spend over $1,200. 10/10 would NOT recommend!

Their customer support is extremely subpar for the amount of money a customer spends on their merchandise. When you have an issue, they don’t fully look into it and don’t read to comprehend when you email. No one ever picks up the phone and they take multiple business days to answer you. I’m definitely going to the BBB if I can’t get a refund on an order I never received a product for. They bounce you around between the few associates they have and steal your funds like it’s funny.

Customer service poor. Poor delivery service.
Had to get a taxi and go get my pole because of how awful UPS was and it’s not like the delivery options are cheap. They are a standard international fee even if you get a small accessory. Ridiculous.

Ordered the xpole sport several weeks ago, I am athletic and into dancing etc so wanted a challenge hence why purchased the sport pole starting off… absolutely amazed my husband even did a fireman Sam he is 6,1 and about 15st to ensure ok for me lol he enjoyed doing that really, very impressed! no screws, very confident on it, delivery was excellent and very quick and informative.. cannot fault! Worth the money for safety and quality thank you xpole I’ve already become addicted ;)

Ordered a black silicone x stage lite and it literally arrived within 48 hours of me making payment. Lara is always so quick to respond to emails and is very helpful. Great company with fantastic customer service levels.

Carolina was great and swift to respond to my emails. Very happy with my service and can’t wait to receive my pole.

I was missing a piece to my permanent ball mount to allow my pole to spin properly. I emailed X-pole and called many times thinking calling would be quicker and more helpful, but Melissa Mares emailed me back extremely quickly with next steps in getting me the missing piece and made the process so easy! I am so thankful for her help and next time will definitely email Melissa. Thank you Melissa and X- pole!

I lost several important screws on my pole and I was desperate. I googled but nobody has the same situation. I wrote them an email and Melissa immediately replied and mailed me those screws for free!!! THANK YOU SO MUCH!!