Avoid. After I disputed an unproven cleaning charge and simply asked for evidence, they threatened to abandon my wife, infant and me before reaching our destination. Completely unprofessional and unac... See more
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See what reviewers are saying
My flight was delayed by two hours then the passport control took an hour. The company found my booking and arranged a car immediately, fantastic service. Took my case to the car, lovely chat. Cannot... See more
Transfer got there on time but we were delayed. An issue arose about extra payment - the driver was fine but the owner threatened to stop the ride with our young son in the car. We had already paid fo... See more
Company replied
We arrived in London Heathrow, our driver was waiting for us called to confirm and tell us not to rush took care of all our baggage and off to Gateshead. He offered us stops on way or no stops our cho... See more
Company replied
Company details
Written by the company
We specialize and have years of experience in transferring groups to and from the Airport. Heathrow Airport ,Gatwick Airport ,Stansted Airport, Luton Airport ,London City Airport ,Southend Airport ,Seaports ,Long Transfers We provide door to door service, so let us take the stress of worrying for your luggage and getting you to the airport or anywhere in the UK on time. On arriving back in the UK, one of our vehicles will be ready waiting for you before you even clear customs. We will take your Flight Number and we keep an update of your flights arrival time so we are always ready waiting for you.
Contact info
2.13 REGUS BUILDING, 79A COLLEGE ROAD, HARROW , HA1 1BD, London, United Kingdom
- 0208 521 6222
- info@xpressairporttrasnfer.com
- xpressairporttransfer.com
3.1
Average
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Can I convince you to not use this service?
Can I convince you to not use this service? We booked a transfer with them from Gatwick to central London 3 months in advance and explicitly explained that we will require a car seat for a 2.5 year old. We could have taken a cab. We didn’t literally only because this private service stated that they provide car seats. There was a box to check off requesting one and I also wrote it in the notes. That’s clearly explained, right? 3 months is enough time for them to make sure they have one available, right? Before our flight departed I emailed them to confirm that the driver would be there and that they would have a car seat. They almost immediately responded that the driver would be there but made no mention of the car seat. So I followed up and said “great…and they’re going to have a car seat, right?” and they deliberately ignored my email that time. So we arrive at Gatwick and the driver is late, in a smaller car than we requested and HAS NO CAR SEAT!!! It’s Christmas Day. We’ve already prepaid for this miserable service and there’s no public transport available. We’re stuck with them at this point.
Fast forward I have been requesting a refund since they had the audacity to deliberately put my child’s life at risk. Come hell or high water I will be getting a refund. The people that own this company are absolute trash. Take your business literally anywhere else.
Edit: Seriously? You have 2 different customers that you pulled this no car seat crap with and your solution is to start posting fake 5 star reviews! Wow! You people really are trash. FYI, “Dserwsds Friuyesfd” and “Wersfds Zasedf Reewsd” are 100% fake reviews that they posted after I posted my honest and scathing one. Do not book with these people. You are putting your safety at risk by doing so.
25 December 2023
Unprompted review
The drivers were on time and the…
The drivers were on time and the service was excellent
7 October 2023
Unprompted review
Reply from Xpress Airport Transfer
Thank you for booking and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
Xpress Airport Transfer
Can it be worse?
It was bad from the start. The driver picked us a the gate and said if we do not hurry we will pay extra for his parking. We come to the car and he demands 10£ cash for extra parking because he came early (flight was on time as were we). He refused to take us unless we pay. We paid and another bigger problem. We have a 8month baby and there was no child/toddler seat despite it was specified in the booking. The driver calls the manager and the manager tried to convince me to get in the car with the baby because that is legal in UK and that the seat is not needed. He offered no help, was not cooperative for any solutions. We had to get another company and it was very hard on such short notice and there was a train strike at the time in London. We had to call a lot of companies before one company (1st Airport Taxis) were kind enough to find space for us. We had to go through this situation with a baby! The only thing I regret is I did not call police on the spot as they were soliciting me to do an act against the law.
7 October 2023
Unprompted review
Reply from Xpress Airport Transfer
Hello Mr Snoj,
I hope I'm finding you in good health. Firstly, we apologise for your dissatisfaction regarding our services, as our intention as a company is to provide the most efficient and satisfactory service possible. Secondly, regarding the £10 waiting charge - this is the waiting time charge that applies after 45 minutes after free waiting time - we told you we were not requesting any money from you as the driver didn't bring the child seat. Thirdly, we do not want to prove you wrong or argue about law of the land regarding child seats, however the law is clear cut as to what it says pertaining child seats in minicabs or taxis - you can find the relevant link here : https://www.gov.uk/child-car-seats-the-rules/when-a-child-can-travel-without-a-car-seat . Still, we apologise that we did not meet your standards and we hope you the best of luck.
3/5.
My experience with Xpress Airport Transfer couldn't have been better. Their team is excellent and highly experienced, offering unmatched service quality. 5/5.
24 July 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Hennery,
thank you for using our service, and rating for three star, In future we will try to ascertain five stars rating.
Xpress Airport Transfer truly earns all
Xpress Airport Transfer truly earns all the praise. Their team is incredible and their service quality is outstanding. Highly recommended! 5/5
23 July 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Robert Grant,
We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.
Many Thanks and Kind Regards,
Xpress Airport Transfer
Their staff is great
If you're looking for a top-quality airport transfer service, look no further than Xpress Airport Transfer. Their staff is great, highly experienced, and provides the best quality service. 5/5.
20 July 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Jerry Clark,
We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.
Many Thanks and Kind Regards,
Xpress Airport Transfer
Xpress Airport Transfer is the only…
Xpress Airport Transfer is the only airport transfer service you need. Their staff is knowledgeable, highly experienced, and provides top-notch service. 5/5.
18 July 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Armine Jade,
We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.
Many Thanks and Kind Regards,
Xpress Airport Transfer
Reliable service
Booked a taxi from Heathrow to central London, all around good.
23 May 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Khan,
We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.
Many Thanks and Kind Regards,
Xpress Airport Transfer
Never Again
Transfer got there on time but we were delayed. An issue arose about extra payment - the driver was fine but the owner threatened to stop the ride with our young son in the car. We had already paid for the transfer via Minicabit (£100) but the owner wanted to leave us in the middle of no where because of £10 extra parking. Our only query was why wasn’t it mentioned beforehand and can an invoice be sent - he got very angry. We paid it in the end but definitely not what you need after a long flight with a sleepy toddler. Completely unprofessional - never again.
9 May 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Chantel,
We are extremely sorry that you did not have positive experience
There are few things that we must highlight here, your pick up was 14:20 on 9th May 2023 and our driver picked you up at 15:34, Driver waited for you an hour and fourteen minutes at arrival hall and it did cost him for parking and he missed his next appointment because of your delay.
ManiCabit advise us to charge passenger for this time ( waiting time ) but we did not ask you for full waiting time which was £18 just as a good gesture. I told our driver that company will pay you £9 and £9.00 you have to request the passenger.
Driver requested you for £9.00 but you refused to pay, Then I called you at 16:56 for 9 minutes 3 second and I do consider that we communicated in positive environment.
In This situation when driver paid so much parking waisted his time lost his next booking and you consider that every thing comes to you free, no company does this practice in London. We do consider that it was a lack of information.
We tried our best to provide you service at our level best and still you gave us 2 star which is really very disappointing anyways Thank you very much indeed
Transferred to Uber
Driver was late. Said he then had to pick up someone else so transferred me to a local hotel to be transferred to an Uber. Driver said he was asked to do this by Xpress Airport Transfer who would pay for the Uber. Tried to contact Xpress Airport Transfer by their Whatsapp to ask whether this was legitimate but no reply. I felt I ahd no choice in the matter. Xpress Airport Transfer subsequently phoned me later in the day after I posted a 1 star review to say their internet was down. They deny they had arranged the Uber so difficult to know whether it was the driver or Xpress airport - one word against the other. They offered me a £10 reduction and asked me to take down 1 star review, but i declined as I feel people should be aware of what happened because of the potential personal safety governance and issues.
24 May 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Mr. WM
We were not aware of the situation as we did not receive any phone call from your side nor the driver at that time when this was happening.
Just had a word with our driver he said he did pick you up and whilst travelling you both agreed with each other on getting an uber you got dropped off at the hotel and the driver booked an uber for you.
There is no company involvement in this but still we would like to apologize for what happened as we would never want our client to get an uber when we have committed to provide you service and that's what we did we shared our driver details 10 hours before your journey.
So what ever happened was between you and the driver.
Should you require any further assistance we will be happy to assist you in regards to this journey
Thank you very much indeed
The driver was excellent
The driver was excellent and her driving skills superb. The only issue was the traffic which was not her problem
19 May 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Charles Hornby,
We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.
Many Thanks and Kind Regards,
Xpress Airport Transfer
Driver went above and beyond
The driver went above and beyond to wait on us when something got mixed up with the time for pickup. He was so kind to us and very gracious! He was professional and just did an amazing job! Loaded all our suitcases and made sure we were comfortable.
3 May 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Dawnielle Schell,
We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.
Many Thanks and Kind Regards,
Xpress Airport Transfer
I’m coming from Lisbon and landing at…
I’m coming from Lisbon and landing at Luton airport and went to Oxford. Driver on time waiting for me at arrivals. Very nice driver and good cleaning car. I will use them again!
15 May 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Tiago Azevedo,
We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.
Many Thanks and Kind Regards,
Xpress Airport Transfer
No meet and greet
We were assured meet and greet but still the passenger was asked to come to the parking lot. There was confusion initially even after prior request for the placard. That happened after a long international flight when passenger was already tired after long flight
16 May 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Anusuya Sharma,
First of all, please accept our sincere apology. We are sorry that we have created inconvenience for you.
Our pick up from airport always Meet & Greet. Driver can not ask passenger to come in the car park at any situation, Driver has to meet passenger at arrival hall. Please let me explain to you that the driver assigned to your booking has just started with us same day and therefore he did not follow our protocol, Again, there is no excuse and we are deeply sorry for inconvenience caused. We place utmost importance to the satisfaction of our customers thus we are happy to refund Meet and Greet charges.
Please email us at info@xpressairporttransfer.com for further information regarding this matter.
Many Thanks and Kind Regards
Xpress Airport Transfer
info@xpressairporttransfer.com
Excelent driver
Excelent driver, kind, helped with te lugagge, gave us water, súper good experience
16 May 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Alicia,
We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.
Many Thanks and Kind Regards,
Xpress Airport Transfer
highly recommended
Great service. On time, courteous, car very clean, driver friendly and polite. Definitely will book again as it made our trip from LHR to central London in peak rush hour very smooth.
16 May 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Manu,
We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.
Many Thanks and Kind Regards,
Xpress Airport Transfer
Reply from Xpress Airport Transfer
Dear Assis,
We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.
Many Thanks and Kind Regards,
Xpress Airport Transfer
Reply from Xpress Airport Transfer
Dear Ashraf Hussain,
We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.
Many Thanks and Kind Regards,
Xpress Airport Transfer
Excellent service
The taxi arrived at pickup on time. The vehicle was clean and comfortable. The passengers were happy with their long journey from London to Derby. For the return journey, Az again arrived on time and didn't complain when he had to wait for his passengers. He even took a photo of us all before setting off. I am completely happy to recommend for a polite, courteous, comfortable, hassle-free experience
13 May 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Alison Bridges,
We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.
Many Thanks and Kind Regards,
Xpress Airport Transfer
Reliable service
Booked a taxi from Heathrow airport to Walthamstow, East London.Driver was on time.We will use their service again.
12 May 2023
Unprompted review
Reply from Xpress Airport Transfer
Dear Tehmina Azhar,
We are pleased to hear that you had a positive experience with us. Our squad will be happy to hear that their hard work has paid off! The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy that you used our service and enjoyed your trip. We hope you stay with us again next time. Please consider sharing your review with friends.
Many Thanks and Kind Regards,
Xpress Airport Transfer
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