xREALM Reviews 74

Absolutely excellent customer service. I was able to refund two separate server rentals and they didn't make it difficult whatsoever. They just provided service. A rare and nice exception to other providers that usually give mediocre service.

My XRealm Dune Awakened server has the best ping and stability out of its two other competitors. They have competitive pricing, which lands in the center of the three. The lowest and highest priced servers cannot match XRealm's connection speed and stability.

Ultimately, for their price to be right in the middle, and with their server's performance levels, I think XRealm priced their servers right on spot.

Note: I had a few questions to ask the staff, and they answered them in less than an hour.

there support dont know what they are talking about and can not anwser simple question about the game servers that they are hosting and they will lie to you ex. after i cancled my subscription to a server i wanted to delete my payment info but there is not way to do that and when i asked them about it they said its already gone when i cancel but its obviously not because if you click activate again it dosent ask you for any payment info so its stilled saved on there side

scam site, used to be pocketapp. Don't use them avoid at all cost even bisect would be a better choice. Fake reviews on their page and everything.

First of all id like to give a 10/10 for the services and experience i had with the company.

I had issue with the config of a server file "game Coreborn" and since the Dev and the game shutdown i had no where to find any info on how to setup a server of my own.

But despite i was asking how to config the server for my own personal use and not using the company PocketHost now named xrealm server, they still helped me to configure the server and even test the connection to ensure it was reachable.

I recommend this company for the quick response under 1 hour and fix my problem even if it was not hosted on there server.

Thanks again

Teddy was very helpful. I've been having a lot of lag issues. Quick response and provided me with options to help resolve my issue. I appreciate the friendly service and assistance on this. Thank you!!

I had issues with making the server available for both bedrock and java players. I contacted customer support and they quickly resolved the issue. Made my day much better, thank you so much! The guys name who helped me was Teddy, thank you again Teddy!

What an amazing company when it comes to servers and any support you need! Every support rep are so nice and helpful!
-Frostytheblowmn

PocketHost is the worst minecraft server hosting ever. We had bought the Firstly, the chat support is absolutely horrendous, they took days to reply and their reply wasn't answering questions I asked. Apparently, we had bought the legacy version despite never being told on the app that there was a newer version. The server was terrible, they claimed to have an Asia server but our ping was 200+ from Singapore. Not to mention, nearly everyone encountered connection issues when logging in, disconnecting every few seconds. Now the UI, it's absolutely horrible, your access to files was limited, you couldn't edit the server properties and could only use the dumb limited UI they provide. You couldn't choose whether you want a Fabric, or Paper server etc and was forced into using their limited paper plugins. Starting and stopping the server took more than 2 minutes each time. After just a week, we immediately switched hosts. Even then, exporting the server through this dumb host was difficult.

TLDR; DO NOT USE POCKETHOST, IT'S A SCAM!

I accidentally updated my app and my server and tokens just vanished so I open a ticket and I a worker from work pockethost named michi helped me and deleted the problem from the world. you have to give him a salary increase.

Setting up the server was quite easy and fast.

Had to role back our server do to a glitch in the game and the customer service was off the charts help us get everything back the way it was before the game glitched on us. Highly recommend 🤙🏻

Except for their time to update their servers they are lag free and work exceptionally. Controlling a whole server with just your mobile device is amazing. 4/5 because they take quite a long time to update the servers and support takes a while to reply.

Works great. I had one small issue, contacted support they were quick, friendly and solved issue in no time.