xrsbeautyhair.com Reviews 

129
TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

Body Wave Human Hair 13x6 HD Lace Front Wig [LFW12] I’ve ordered this same wig four separate times over the years, and unfortunately the experience has been consistent every time. Straig... See more

Rated 5 out of 5 stars

The hair I bought is amazingly soft, light weight, lace is transparent, easily melts into my skin. Frontal looks amazing & I did no extra plucking. Company is very accessible quick to answer messages... See more

Rated 4 out of 5 stars

Fast shipping, quality hd lace (ripples, obviously lol), hair was soft and true to length and density. my only issues, and why i didn't give it 5 stars, was that the hair had a lot of those weird litt... See more

Company replied

Rated 5 out of 5 stars

I'm really impressed by this company so far. This is my second Kinky Curly wig from XRS. I was skeptical about trying a new company but my first order went smoothly and the quality and description mat... See more

Company details

  1. Wig shop
  2. Hair extensions supplier

Written by the company

Your go-to shop for luxurious human hair wigs


Contact info

3.5

Average

TrustScore 3.5 out of 5

129 reviews

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3.5

All reviews

(129)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

The best of the best

This company produces some of the BESTTTTTTT wigs on the market. The wigs are exactly as advertised. The lace is perfect and the hair is soft. There's no weird smell and no need to bleach the knots. I've bought two wigs from them and will be buying another.

15 June 2023
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. This company told me to send my original wig back and I would receive a refund for the shipping cost £22.45. I have not received any refund and it has been a month now. I tried contacting the customer service this up but I got no reply. I got sent another wig but it did not fit my head again. I got sent a medium cap size. What a joke! The person I spoke to tried to say the wig cap is large but it is not. I ordered 200% destiny and clear lace but I received something different. The customer service person even tried to make you think they are genuine and they want to put things right but instead the person is scamming. I now have to send back the replacement and spend another £22.45. Together that is £44.90. The person has not replied back to me about this refund for return shipping. The person ignores my email. The person I spoke to even tried to say I can only return an item once. I will never order from this company again.

15 May 2023
Unprompted review
xrsbeautyhair.com logo

Reply from xrsbeautyhair.com

Dear Charlene, We apologize for not giving you a perfect shopping experience. We have refunded the shipping fee of £22.45 to you, you can check your PayPal account, or you can contact PayPal customer service staff for inquiries. Dear Charlene, the new wig we shipped to you is indeed a large-sized wig, and we asked our colleagues in the quality inspection department to check your wig in great detail before shipping it to you. Whether it's length, density, or size, your wig is completely out of line with our company's standards. Dear, I have applied for you and can provide you with a return service. If you really don't like the wig you received, colleagues from our after-sales team will contact you by email and tell you the detailed information.

Rated 1 out of 5 stars

My experience with Xrsbeautyhair

My Experience with Xrsbeautyhair
Just got this now and l think it will be fair if l post my exact reviews.

From the total of £675.31 paid, l got £604.83 refunded now, paid £21.35 to post back the hair.

Now l have £ 583.48 back, £91.83 to all these.

I was waiting to get my refund before l tell you my opinions, the hair you sent to me is what one can call what l ordered for versus what l got, it was so dull looking and very inferior and way more expensive than the real hair.

Remember l made mention of my old Wigs which l even got at #50,000-#75,000 two years ago, which were of better quality.

I ordered before l saw people's review about the quality of hair you sent to people.

What you display on your site is not what you send to people.

You post good quality, and you send inferior.

I was disappointed, so my husband,why did he insisted l return the wigs.

We got original and good quality here after l sent your wigs back at £170 you can imagine.

The only good thing was that you were polite but every other thing appears like scam even from the start and DHL called and you were telling me what to say and changing of prices,receipts.

My sincere opinion, l dont think you are straightforward at all.

Almost £100 to your insincerity,

So like you requested to change my review on the trust pilot after l got my refund, l will surely help you post my experiences on all the possible sites l can.

I hope the company ammend their ways,appears they are more interested in just collecting people's hard earned money to providing the services they claim to display on the site.
Also learn to check reviews before you make orders online, if l did l would have been saved from this unnecessary expenses

11 April 2023
Unprompted review
xrsbeautyhair.com logo

Reply from xrsbeautyhair.com

Dear Omotola, we do apologize for not giving you a perfect shopping experience. Since we were on the Labor Day holiday from 28th April, and we just came back. I have notified the finance department to prioritize the refund for you, the refund is already being processed, you can check it later.

Rated 1 out of 5 stars

Yaki Straight wig

Wig was CONSTANTLY shedding. I washing it and the lace totally matted up to the point where It couldn't be brushed out. After spending £600 on a wig I was more than dissappointed

30 April 2023
Unprompted review
xrsbeautyhair.com logo

Reply from xrsbeautyhair.com

Dear Lucy, we do apologize for not giving you a perfect shopping experience. I noticed that you said that your wig has problems of shedding and tangling. Dear, have you bleached the wig after receiving it? Under normal circumstances, the wigs do not have these problems. Please don't worry dear, if there is a quality problem with our wig, we will provide you with a free return and exchange service. Could you please tell me your order number? We will do our best to solve the problem for you.

Rated 5 out of 5 stars

The hair I bought is amazingly soft

The hair I bought is amazingly soft, light weight, lace is transparent, easily melts into my skin. Frontal looks amazing & I did no extra plucking. Company is very accessible quick to answer messages & made the wig to my specifications, 130% density, no elastic & no combs. This will be my go to from now on.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Impressive wigs and service

I'm really impressed by this company so far. This is my second Kinky Curly wig from XRS. I was skeptical about trying a new company but my first order went smoothly and the quality and description matched the website and YouTube videos. As some of the reviews have stated, the customer service is particularly good. I had a problem with my FedEx delivery, and the company contacted FedEx on my behalf. Good quality hair, thin lace that doesn't feel like it's going to rub your edges off, and full density that still looks natural.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Impressed upon opening the package

Impressed upon opening the package. Presentation was great. Things they added in the box were nice and usable. It was nicely curled, but I had to wash it. You can tell they care. Soft and good quality hair.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

XRS HAIR is the real deal,this is my…

XRS HAIR is the real deal,this is my second time purchasing from them and their units are one of the best,people have to ask is that my hair with compliments,I will be purchasing a next unit very soon I have no regrets!

6 January 2023
Unprompted review
Rated 5 out of 5 stars

The absolute best hair vendor

I've have searched many of hair vendors and this one is the best I've seen. The hair is beautiful, I love my wig, I get compliments all the time. Thankyou for being the THE BEST! I'm sticking with you guys for life! A new member to the XRS family.

25 November 2022
Unprompted review
Rated 5 out of 5 stars

My first XrsBeauty wig

This has been the best wig I've gotten. The clear lace and the pre plucked hairline is impeccable. You don't have to do anything to this wig besides cut off the excess lace. It's been amazing having a wig that can transition from curly to straight so seamlessly. This was my first purchase with Xrsbeauty but it definitely won't be my last.

21 October 2022
Unprompted review
Rated 5 out of 5 stars

10 star !

I received my hair a week ago and I love it so much! The texture is amazing. I will definitely be coming here to get my bundles

10 November 2022
Unprompted review
Rated 1 out of 5 stars

They ABSOLUTELY do delete bad reviews!!!!!!

DO NOT GET SCAMMED
This is the worst $600 wig I have EVER purchased! I bought a 26 inch 200% density deep wave frontal wig. Fresh out of the box the wig appeared to be very good and that's when most of the reviews are made but do not be deceived. I wore my wig for 2 weeks before reviewing to be accurate. This wig SHEDS so much every room I stepped in there is hair left behind without even touching my head. I only used water and leave in conditioner on the wig and as soon as it dries the wig is a FRIZZY, TANGLED, MATTED MESS that is almost impossible to revive. The hair is a synthetic blend and I feel completely ripped off! I left a review on the actual website with pictures they approved it and it posted shortly after. I went back on the website a few days later to check and the review magically disappeared. I believe the other customers that also state their reviews were deleted because its TRUE. I have a huge wig collection and spend lots of money on them so I know quality hair. This was my first and last purchase with this company. EXTREMELY DISAPPOINTED in this poor quality synthetic mix wig!!!!

13 September 2022
Unprompted review
xrsbeautyhair.com logo

Reply from xrsbeautyhair.com

We apologize for not giving you a good shopping experience, sorry for causing you some trouble, our website does not have the option to delete bad reviews, I did not search your order by your name, could you please tell me your order No, I'll check it out for you,dear trina e,we apologize for not giving you a good shopping experience again

We do apologize for the hair problem, for longer deep wave hair it will easy tangle then shedding but it will not so much as long as we take good care of them, and for now we haven't received customers feedback about the wig keep shedding, dear trina e, You could use some hair oil, as time goes by and the hair wears out, the hair scales will become more and more, the hair will become dry, and the hair scales of each hair will rub against each other, thus knotting, but if we take good care of the hair, make The hair's scales are closed and the hair will be smooth again

The Hair material is 100% human hair dear trina e, you have our word on this, below is the distinguish method: You can take off a few hairs and burn them. When real human hair is burned, it will smell of charred feathers, and it will be black ashes after burning.When chemical fiber hair is burned, it will produce an unpleasant plastic smell, and it will turn into a black sticky ball after burning.

We apologize once again that the wig did not fully satisfy you, you could contact our after-sales team email@xrsbeautyhair.com. we will do our best to solve your after-sales problems for you

Rated 5 out of 5 stars

OMG! Love it

OMG!! This wig is everything don't sleep on it sis love it love love.will be ordering again real soon 10/10 it's giving what it's supose to give Natural Sexy Queen for me..

7 November 2022
Unprompted review
Rated 5 out of 5 stars

Super pleased with my purchase!

Super pleased with my purchase.
I purchased 13x6 clear lace wig, 200% density. First impression out the box was pure shocked bc I never had a wig look this amazing. To date I have had no issues. I am now purchasing another :)

1 October 2022
Unprompted review

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