xtool.com Reviews 

xtool 01 omni UV ink delays, it is a great machine but once you run out of uv ink, you're out of luck. I've been waiting for ink for over 3 three months, and all they can tell me its on back order because of the high demands. If I would have known this I would have not bought this over $3000 machine to sit idle.

**My $4,000 xTool F2 Ultra UV is unusable, with no practical repair solution**

I bought an xTool F2 Ultra UV for approximately $4,000, but its engraving performance has deteriorated significantly over time. I previously engraved glass at a speed setting of 150 and 90% power. Now, I cannot achieve the same result even at a speed of 50 and 100% power.

After I contacted xTool support and completed the tests they requested, they confirmed that there was a fault with the machine.

I purchased the machine in the UK and brought it to Turkey, where I use it. At the time, xTool did not sell its machines in Turkey, although it does now.

xTool offered to repair the machine but required me to return it to the UK. When I asked about having it repaired in Turkey, they initially told me they would arrange something with their Turkish partners. A few days later, however, they told me this was not possible and that I would still need to return the machine to the UK.

I explained that my UK visa had expired and that travelling with the machine to the UK, waiting for repairs, and bringing it back to Turkey would be extremely expensive and impractical.

I am now left with a machine that cost approximately $4,000 and that I cannot use for its intended purpose. Although xTool has offered a repair in the UK, it has not provided a practical solution to my situation after initially indicating that local assistance could be arranged.

I am asking xTool to help arrange a repair in Turkey or provide a practical alternative that does not require me to travel personally to the UK.

I’ve recently purchased the F2 Ultra UV and it’s been great. Super simple to set up and use. The entire ecosystem they’ve built has been great. The software, the hardware, and the material selection has just been awesome. I look forward to purchasing more machines in the future.

Setup was a breeze. Like both the F2 Ultra UV and the F2Ultra. Very pleased XTool Studio works well on both machines. I use Atomm for designs and XTools materials work great.
Only drawback, and it’s minor, is the XY orientation in the XCS. Would be wonderful if I could setup my design from the center on XY. Calculations of the offset confuse me.
On my CNC using Vectric, the option to use the center for XY zero is an option. It would really help me to have that option available. No doubt y’all can make that change.
Thanks

I wished I could own everything that x tool has. I love my xtool apparel. I love my xtool f2 ultra uv. I made 600 dollars today with my xtool apparel.

It would be a better experience if the team was able to fix issues directly. Unfortunately we had a misunderstanding on ordering the machines that we needed. Upon discovery, I had to cancel 2 of my orders. The people who are answering the calls have been exceptionally pleasant. However, they have to send emails to the "superior after sales team" which is where the problems are occurring. I tried to the O1 Omni Dual UV with the DT+UV exchange but it was too late because some items had already shipped. That is understandable. So instead of canceling the item immediately so I could purchase the correct machine it was not canceled. Instead I was lead to believe it could be fix. The 2nd machine I found out was the incorrect one because my husband wanted to purchase the xTool F2 Ultra UV 5W UV Laser Engraver not the xTool F2 5W IR & 15W Diode Portable Dual Laser Engraver. I am still waiting for cancelation on that. The problem is dealing with emails instead of a live agent to clarify and finalizing the issue. Yes, I did make 2 purchases by mistake so that is definitely my fault. However the machines were not shipped out yet and the problem should have been resolved in a more timely and a much better way of communication.

Love my xtool f2 ultra uv laser.

It's always great to get a new xTool machine. They are packaged well and with care. The new features of the F2 Ultra UV are just the thing I need and I've only bought xTool machines.

My F2 Ultra UV machine is well-suited for small crafting projects. I am interested in finding additional tutorials to enhance my operational skills and explore its use with various materials.

I ordered and paid for the xTool Omni UV Printer back in June after being told it would be delivered in early August. That delivery date was the main reason I placed the order.

After contacting xTool yesterday, I was suddenly told that my printer is now not expected until October. Had I been given an honest delivery timeframe from the start, I would have made a different decision.

This delay has had a serious impact on my business. I currently have over £5,000 worth of customer orders that I cannot complete because I don’t have the machine I paid for months ago.

The biggest issue isn’t just the delay—it’s the lack of honesty and communication. Customers understand delays, but they don’t appreciate being given unrealistic delivery dates to secure a sale.

For a company of xTool’s size, I expected far better communication and customer service. Instead, I’ve been left chasing updates and dealing with the consequences of promises that haven’t been kept.

Very disappointing experience, and based on this, I would struggle to recommend xTool to anyone considering the Omni UV Printer.

M overall experence with xtool has been fantastic. I started my laser journey with a different manufacturer and had nothing but issues and poor responces to questions. When I purchased my first xtool machien The F1 it was night and day difference. The online tutorials were top notch the user software is incredibly intuitive, I now own 4 different xtool lasers the f1, f1 ultra, f2 ultra uv and p2s. I can not say a bad thing about any of them. The xtool studio gets better with every update and build quality and performance is amazing. I am awaiting the deliverary of the omni uv printer and absolutly can't wait to see how it stakes up with the Eufy make that I am currently useing. I have a feeling it will blow it out of the water.

we bought 2 machine from Xtool already and we are buying 3 more. WE BOUGHT THE F2 UV AND THE M2 LASER.
We are very happy with them .XTOOL already established my confidence in them. their quality is great and service is outstanding.
I RECOMEND XTOOL FOR ANYONE WHO IS LOOKING FOR A LASER OR PRINTERS

I just purchased my second xTool laser engraver, the F2 Ultra UV, and couldn't be happier. I had already done my own research through Google and YouTube and had decided this was the brand and laser I wanted. The purchase process was easy and straightforward. I have had my S1 for about 2 years now and am happy to say that I have never had to contact support. My next purchase will be the AP2 because I plan to use the F2 Ultra UV at craft fairs.

Back in March when I first ran into problems with the fiber laser in my F1 Ultra, it would have been extremely helpful if I could have contacted someone in xTool Technical Support to help me. As it was, I could only contact sales, So I was left on my own to figure things out and actually find out that I had a weak fiber laser. Finally, xtool put me in touch with a John Burns, who ia an advanced user. No one directly in the xtools department would EVER speak to me. He was very helpful and started me down the path of getting my F1U replaced. This whole process took way too long for me to be down without a machine. In the end now, almost three months later things worked out. I was almost to the point of giving up on xTool and picking another company to share my Relax time with. While making things for donation. Being retired I don't need a lot of things for myself, and I'm not interested in selling anything. My organizatin purchased the F2 Ultra MOPA with 40W Diode and F2 Ultra UV. I'm finally going to be happy and start creating projects that I will be proud to share on Atomm. Speaking of Atomm, it's very hard to post your projects. It should be easier. While some projects are just quick little things you've done that you're proud of, others are more involved things that you'd like to share all the settings with everyone. My organization keeps me very busy. All that said, your agent (Libby) has been as helpful as she possibly could be behind the scenes with emails with no direct contact with me verbally. I sincerely believe in phone calls. Thay go straight to the point and help with miscommunications right away rather than going back and forth with emails. I realize this is rather lengthy, but I always try to help make things better and I hope somebody back there in the proverbial backroom is listening I know I'll never be able to talk to anybody directly but thank you Libby for finally coming through for me! I'll try to get my mind right and help people with my donations, post on Atomm, and of course, continue with my organizational duties.

I own 3 XTool Lasers, the S1 20W, the P2S and F2 Ultra UV and I love them. I added the P2S because I couldn't keep up with the orders with just the S1. The F2 Ultra UV was for us to greatly expand our product base with crystal engraving.
I soon will also be adding the Wonder Press to our line up.
Customer service is good, over seas so it takes a bit.
Im an Xtool girl all the way.

I honestly couldn’t be happier with my experience with xTool. The quality of the machines, software, and overall ecosystem has completely changed what I’m able to create for my business, Graftech Designs.

The precision and detail I’m getting from the F2 Ultra UV is incredible — especially on crystal engraving work where clarity and consistency matter. The machine has allowed me to create personalized keepsakes that genuinely impress customers. From UV printing to engraving, the versatility is outstanding.

What really stands out is how approachable the platform is while still being powerful enough for advanced users. XCS and Cockpit make it possible to go from idea to finished product quickly, and the workflow keeps getting better as I learn more.

I also appreciate that xTool continues innovating instead of standing still. Between the hardware lineup, accessories, and software improvements, it feels like they actually understand makers and small business owners.

As someone running a growing custom design and engraving business, investing in xTool equipment has absolutely been worth it. It’s helped me turn ideas into real products and elevated the quality of everything I produce.

Highly recommended for creators, small businesses, and anyone serious about engraving, UV printing, or custom fabrication.

Review: xTool F2 Ultra UV Laser

I recently purchased the xTool F2 Ultra UV Laser, and overall the machine itself is solid. Build quality is good, setup is easy, and it delivers nice engraving results for the price. My only suggestion would be a slightly more powerful UV source, around 10W would make it even better.

Where it falls short is the software xTool Creative Space. It feels more like a hobbyist tool than a professional solution. There’s no virtual print driver like you get with systems from Epilog Laser or Full Spectrum Laser, so the workflow is slower and more tedious. You have to export designs (e.g., from CorelDRAW), import them, and reassign settings manually.

Overall: great hardware for the price, but the software limits productivity.

Order a f2 ultra uv also ordered extra k9 crystal. Site did not show backorder on the crystals but they didn't show up with the machine. Chatted on the website told would ship 1/4 or 1/5 now there saying some time in February. Would not recommend if you want to do crystal engraving.

Only had the F2ultra UV for a month and it started to surface engrave on glass very patchy, then nothing at all. I was given thorough instructions on how to install a plug in for focus on the machine and now it once again works like a dream.
It was pure panic I tell ya!

I would like to share my experience with xTool support, especially with Kathy.
My order for the xTool F2 Ultra UV has been a bit of a journey with some ups and downs. As an early-bird customer, I initially felt uncertain when I noticed that later orders seemed to be shipped sooner, which caused some frustration.
However, once I reached out to support, I was positively surprised.
Kathy handled my concerns with great attention, kindness, and patience. She explained the reasons behind the delay clearly and gave me a realistic understanding of the expected shipping timeline.
What impressed me most was her personal approach, reliability, and consistently professional communication. Despite my understandable questions and concerns, she always remained friendly, clear, and very supportive.
In the end, the whole back and forth turned into a positive experience, because I truly felt taken seriously and well supported as a customer.
Thank you to Kathy and the xTool support team for the excellent service!
I am now looking forward to receiving my machine and starting future projects with xTool.