Best place for dry ice and all the essentials. The San berdo location always opens up nice and early so I try and get in before the rush. Everyone always super helpful and and they make sure you get w... See more
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After thinking Xtractor Depot lied, I have discovered that their 3rd party vendor "Across" baited this transaction with phony claims of next day shipping. Stephanie, I apologize for getting angry and... See more
Company replied
Ordered a SS Buchner funnel. Good product at a good price. Online order was not smooth. Did not receive an e-mail confirmation of the order. Could not print receipt (for business credit card rec... See more
Company replied
Xtractor depot rocks! The team over there in San Bernardino are soo friendly and helpful. Every time you open those doors your greeted w a smile and treated with respect. Coming from a rookie extract... See more
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Company details
Written by the company
Xtractor Depot, LLC. is a leader and innovator in providing exceptional materials processing and laboratory equipment to various industries. We specialize in providing our clients equipment solutions to help them succeed. We also provide educational and additional resources regarding our products and services. Call 888.733.2712
Contact info
855 Washington Blvd., 90640, Montebello, United States
- 888-733-2712
- xtractordepot@gmail.com
- xtractordepot.com
A great group of people ready to help
A great group of people ready to help! Very easy to work with, got me everything I needed to upgrade my lab and pump out more product.
1 June 2021
Juan is a great guy!
Juan is a great guy and very knowledgeable we are happy that Xtractor Depot is very close
10 May 2021
Awsome place the have EVERYTHING
3 May 2021
Always very helpful and a pleasure to…
Always very helpful and a pleasure to work with!!
20 April 2021
Delivered as promised
Delivered as promised. The only reason it's not 5 star, is there was no bulk discount offered.
8 April 2021
Excellent as always
17 March 2021
Took my payment.
Took my payment.
Said it was available for pick up on an hour.
Called them and they said they couldnt process card. They wanted to refund my money. Then have me purchase it over again. Stupid.
14 March 2021
Reply from Xtractor Depot
Hi Michael,
Thank you for your feedback. We have a strict credit card policy. The credit card billing information must match when entering it into the system. I apologize for the inconvenience, this is to protect all customers from possible fraudulent transactions.
Please let us know if you have any issues re-checking out.
Thank you!
Great place to shop for hydrocarbon…
Great place to shop for hydrocarbon extraction pieces. Lil over priced but conveniently located in Los Angeles and San Bernardino wich makes up for the prices. Great to have a brick and motor to grab pieces in a pinch
14 March 2021
Reply from Xtractor Depot
Hi Glenn!
Thank you for your feedback!
We truly appreciate it!
If there are any products you can elaborate on the high pricing, please let us know as we are very competitive with our pricing.
Thanks!
Always get top notch service...
12 March 2021
Reply from Xtractor Depot
Hi Gene!
Thank you! We appreciate your feedback! Let us know if there is anything else we can help you out with!
My product was very well packaged
My product was very well packaged, arrived on-time and was exactly as ordered. Thank you!
12 March 2021
Reply from Xtractor Depot
Hi Paul!
Great to hear! Thank you very much for taking the time to leave us feedback!
Reply from Xtractor Depot
Wonderful feedback MileHighCity! Thank you very much for taking the time to leave us feedback! We truly appreciate it! If there is anything we can further help you with, please reach out anytime!
Rude employees
After our company source one meds spent substantial money with you guys we called in to track a package and received the most rudest person who argued and then hung up on us.we will not be doing business with you again.
8 March 2021
Reply from Xtractor Depot
Hello Jerrold, thank you for giving us feedback.
I apologize for the issue you were having.
Customer service is our #1 core value and we strive to achieve it daily. This issue has been addressed and I've confirmed all your orders have been delivered. On a more positive note, you save over $400 on your pump purchase! We are here to help and if you ever happen to need anything, please give me a call directly and I'd be more than happy to help you out and ensure everything is smoothly taken care of.
Thanks again Jerrold.
Stephanie
909-222-8274
Reply from Xtractor Depot
Hi Dreadneck,
Great to hear! Thank you very much for taking the time to leave us feedback on your last order!
signature required ??????.........
i placed this order and requested expedited shipping. my purchase was sent via fed ex but with a required signature. it was supposed to be delivered monday and I was here to sign however it is now thursday and i have not received my order. Fed ex claims they have come every day and that i was not here. I dont understand why such a small order needs to be signed for. has created nothing but problems for me and i will not order from this company again.
4 March 2021
Reply from Xtractor Depot
Hi John,
Thank you for letting us know the issues you were facing. I apologize, we do require signature on our packages due to the high volume of customer complaints we received regarding missing/stolen packages. Unfortunately we don't have control over when the carriers deliver and if they actually stopped by or not. I checked your tracking today and it shows it was delivered. If you did not receive the package, please let us know and we will reach out to Fedex to place a tracer on your package. Thank you for your patience.
Thank you again and I apologize for the issues you had to go through.
The staff at Xtractor Depot were very…
The staff at Xtractor Depot were very friendly and professional. They quickly answered all my questions online through email and as soon as I arrived at the facility in person. I recomend anyone that has never purchased through do so. My order was given to me right away. will definitely be going back to make future purchases.
2 March 2021
Reply from Xtractor Depot
Hi Geovanny!
Thank you for your kind words! We truly appreciate it. We will do whatever we can to answer your questions and get you what you may need.
Thanks again for your continued support!
I showed up at shipping and receiving…
I showed up at shipping and receiving dock.dude no way of alerting a worker to pick up m yuh package..kind of negative feelings. However went into main office to get dry ice and my tocallo manuel took care of me .and good vibes did ensue. 👌🤪
1 March 2021
Reply from Xtractor Depot
Hi Manuel,
Thank you for letting us know.
I apologize for the mix up at the docks. We appreciate your support and giving us feedback on your recent visit!
Reply from Xtractor Depot
Hi Gilbert!
Much appreciated! Thank you very much!! If you may need anything in the future, please reach out anytime.
Allen always does a great job of…
Allen always does a great job of helping us out and getting all the items we need to stay operational and grow the business.
22 February 2021
Reply from Xtractor Depot
Thank you PUR!
We truly value your support and taking the time to leave us feedback on your experience with Allen!
Xtractor Depot is dope
Everyone at XD has been extremely helpful and punctual! This has been my favorite place to go for any of my extraction equipment needs.
From large scale processing, to small startup extraction labs, Depot has everything you need, at a competitive price.
21 February 2021
Reply from Xtractor Depot
Hi Alex,
Thank you very much! We truly appreciate your feedback on your recent experience with us. If there is anything else we can further help you out with, please don't hesitate to reach out anytime. Please let us know how the system works out for you! We always love the feedback!
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