Xtreme Lashes by Jo Mousselli Reviews 800

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Best money I’ve spent on skills training. Everything was too notch, well organized, excellent support system. Gigi my trainer was incredibly supportive and thorough with her students. I even perso... See more

Company replied

Rated 5 out of 5 stars

I've love my education experience with Xtreme Lashes. From start to finish, I've received plenty of support and interaction with various staff members. But the classes themselves were so great! My ed... See more

Company replied

Rated 3 out of 5 stars

I have loved Xtreme Lashes for a few years now and stand behind the brand however the last year have been a little dissatisfied with the shipping. I understand the last couple of years have taken a to... See more

Company replied

Rated 5 out of 5 stars

I initially had difficulty in ordering on line as I had questions concerning product I was interested in purchasing. When I called Monday , the customer service young man, I wish I remembered his... See more

Company replied

Company details

  1. Cosmetics Industry
  2. Career and Education Provider

Written by the company

Xtreme Lashes by Jo Mousselli was founded in 2005 by former Pediatric ICU nurse, Jo Mousselli, RN, BSN, and her family. Xtreme Lashes has pioneered the eyelash extension industry globally and continues to innovate the beauty industry. Kickstart your rewarding and profitable career with Xtreme Lashes eyelash extensions training. We offer eyelash extension certification for beginner, intermediate, and advanced lash stylists! Give your clients longer, fuller, darker and more voluminous lifted lashes using our extensive line of high-performance eyelash extensions supplies. Generate thousands of dollars in profit utilizing Xtreme Lashes’ comprehensive eyelash extension kits to complete hundreds of lash applications! Extend the life of your clients’ Xtreme Lashes Semi Permanent eyelash extensions with eyelash extension compatible aftercare and cosmetics products developed by Registered Nurse Jo Mousselli and a team of scientists, chemists, engineers, professional lash stylists, and quality control experts. Xtreme Lashes professional supplies and aftercare products are formulated to combine science and nature at the highest concentration to achieve maximum efficacy, as well as nourish, rejuvenate, and Extend Your Beauty™.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

800 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ahn was great and made sure I was on…

Ahn was great and made sure I was on top of everything!

6 June 2022
Unprompted review
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Thank you for your positive review, Dawysyn! It is such a pleasure to hear this kind of feedback about our Customer Success Managers. We value you!

Rated 5 out of 5 stars

Fast and speedy

2 June 2022
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Thank you, Daisy. Xtreme Lashes strives in delivering the best of products quickly to you!

Rated 5 out of 5 stars

Could you please make a pallet of just…products

Could you please make a pallet of just 15 .07 D I have to buy the mix pack every time I hardly ever use the size 16/17 but 14/15 is the most popular sizes I have a lash bar of 4 girls an I have ton of 16/17 an never an 15’s

31 May 2022
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Thank you Janell we appreciate your feedback

Rated 4 out of 5 stars

Buying products

Everyone is attentive to the customers needs!

24 May 2022
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Thank you Shana we appreciate you review

Rated 5 out of 5 stars

This is the best tweezers I have ever…

This is the best tweezers I have ever used, I love it so much, it's the best tweezer for volume lashes!

20 May 2022
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Thank you, for your glowing response, Yi! We appreciate your love for our products!

Rated 5 out of 5 stars

The best lash adhesive I have ever…

The best lash adhesive I have ever used. Simple as that. Thank you guys for the extremely fast shipping and the great discount perks.

10 May 2022
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Thanks Tina for the review our lash adhesive, shipping, and all loyalty programs.

Rated 5 out of 5 stars

Awesome course from beginning to end

I enjoyed this course from beginning to end. Instructor, Jacqueline, was very patient and detailed. She answered all of our questions and talked us through our challenges. I highly recommend Xtreme Lash Extensions course to anyone looking to start a business in eyelash extensions

4 May 2022
Unprompted review
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Thanks Brenda for the great review on our training. Definitely more than a Certificate.

Rated 3 out of 5 stars

good

I love this product lashes are so good, just the length 11 on omni volume has issues almost all the time.

3 May 2022
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Hi Sherley,

We are please to hear about how much you love the Omni Volume lashes and we appreciated the opportunity to speak with you about your dissatisfaction with the 11mm lengths you ordered. Our CS Manager called a few times to follow up and looks forward to hearing back from you. Please don't hesitate to reach back out to our Customer Success Team at 844-244-5274. Your success is our #1 priority!

Rated 2 out of 5 stars

I ordered the sensitive glue

I ordered the sensitive glue, unfortunately I wasn’t able to use it because of an allergic reaction. The glue was very hard to work with and a little expensive.

20 April 2022
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Hi Patoshia,

We regretted to hear that you encountered some difficulties when working with the FlexFusion with Rapid Cure Technology Black adhesive during your first purchase and experienced some irritation. As you know, there are a variety of factors that can impact adhesive functionality as well as potential irritation during lash application and we thank you for taking the time to speak with one of our Certified Xtreme Lashes Trainer & Troubleshooters for assistance.

For suspected allergic reactions, the best thing to do is follow up with your primary care provider to be sure you do not have an allergy to cyanoacrylate adhesives, especially if you have had irritation to other adhesives in the past. Additionally, the best way to learn to use the full line of Xtreme Lashes eyelash extensions application products, including our one-of-a-kind Flexfusion adhesive, is to experience our Live Online Training. You can explore our training options here: https://www.xtremelashes.com/training-program-options.aspx.

If you still need assistance or anything else comes up in the future, please don’t hesitate to contact our Customer Success Team directly at 833-LASHISTA so that we can help to quickly resolve your questions or issues. Your success is our #1 priority!

Rated 5 out of 5 stars

I get the best customer service from…

I get the best customer service from Dee!

18 April 2022
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Thank you Laurie for your positive review I enjoy working with you, helping with product questions or just making sure you take advantage of all our loyalty programs

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever! I purchased a adhesive for over $90 and nothing comes out! Not a single drop. I called and explained how this has never happened and that I would like a new adhesive sent out or a refund. And I have not received anything. Even after sending pictures and offering to send product back so they could problem shoot the issue so it doesn’t happen again, I will never purchase anything from this company again

18 April 2022
Unprompted review
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Your satisfaction is our number one priority. Your dedicated Customer Success Manager, and our Customer Service and Sales Manager have both reached out to speak to you and we’ve not able to connect with you. We know you are very busy and assure you that we will be very respectful of your time. Please call us back between Monday through Friday from 9 am to 5 pm and ask for our sales and service manager. He is on standby to speak to you.

Rated 5 out of 5 stars

I am very pleased with this company and…

I am very pleased with this company and it’s products, and online services, when you call they have a live operator, I get prompt attention, and prompt service at all times. Customer services is always looking to help me to save money I love the emails that let me know about sales and different offers that’s available to help me to save money. Keep up the good work, I’m very very please it would be very nice if other companies can follow your lead, i’m not very computer savvy so it’s very helpful when you get a live operator who is very knowledgeable and patient!! Please don’t ever change!!

16 April 2022
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Thanks Valerie for the great review.

Rated 3 out of 5 stars

Hoping for Improvement

I have loved Xtreme Lashes for a few years now and stand behind the brand however the last year have been a little dissatisfied with the shipping. I understand the last couple of years have taken a toll on all distributors and businesses, however I have been waiting on “back-order” items since 2021. Sadly since I have not received those items I have had to seek out other brands to fill the void. I am hoping things will change soon and I can continue to support Xtreme Lashes.

3 April 2022
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Thank you so much for being a valued Xtreme Lashes customer for so many years. You are appreciated. Yes, the global supply chain issues have even affected us. Our sophisticated supply chain team with its advanced algorithms did not fully anticipate the significant global component delays. While this has been excruciating for Jo Mousselli and our team to endure because of the impact to our customers, we have performed relatively well. Our advanced supply team procedures have limited the impact to a large degree. As of today, we have only 40 items out of stock out of approximately 2,000. We are therefore out of stock on only 2% of our SKUs. We hope to quickly move this down to our typical "near 0%" over the coming weeks. Again, we appreciate you and hope to continue to earn you trust and business again.

Rated 5 out of 5 stars

Good service

28 March 2022
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

We enjoy hearing that you feel you get good service with Xtreme Lashes. Thank you for your positive review Esther

Rated 5 out of 5 stars

I really enjoyed my online class…

I really enjoyed my online class experience. Everyone involved was very patient with us all learning the IT part and the lash part. Jackquelyn was a great teacher and was very approachable with questions. She was observant and very encouraging.

28 March 2022
Unprompted review
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Thanks Mary for the great review our training. We passed the feedback to our Jaqueline :)

Rated 5 out of 5 stars

I’ve been very happy with extreme…

I’ve been very happy with extreme lashes customer service, products website.

25 March 2022
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Thank you Jacquie, we appreciate you positive review. We enjoy hearing that you have been happy with our customer service, products and website.

Rated 5 out of 5 stars

I been used Xtreme product for 8 years

I been used Xtreme product for 8 years. I loved it

17 March 2022
Xtreme Lashes by Jo Mousselli logo

Reply from Xtreme Lashes by Jo Mousselli

Thank you, Tammy. We appreciate your loyalty to Xtreme Lashes, and we are happy to hear your love for Xtreme Lashes!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look