XXL Pakket BV Reviews 3,905

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I received the estimated delivery time the day before. Plus the delivery man called me 15 minutes before he arrived. Brought the package to my door without any problem. He was friendly and polite.

Company replied

Rated 5 out of 5 stars

Received a time window for delivery of 2 hours two days ahead, which was perfectly matched. The driver called 10 minutes in advance to make sure I was ready to receive the package. Great service!

Company replied

Rated 1 out of 5 stars

Never got delivered, I was waiting in the whole day at home, was supposed to get delivered between 14h and 16h and at 18h53, the track and trace changed to "Not present at delivery" ... At the same ti... See more

Company replied

Rated 5 out of 5 stars

The delivery track and trace was very well done. Being keep updated on the location of delivery van was very received. Regards, Family Alabi

Company replied

Company details

  1. Logistics service
  2. Courier service
  3. E-commerce service

Written by the company

XXL Pakket is een dynamisch bedrijf met al ruim 15 jaar ervaring in de consumentendistributie. Wij hebben ons gespecialiseerd in het leveren van 1 en 2-mans distributie in het stukgoed segment. Dit zijn voornamelijk grote of lange pakketten, of pakketten met een gewicht wat hoger is dan de traditionele pakketvervoerders accepteren. Dit doen wij voornamelijk voor (Web)winkels in de B2C markt. Onze systemen zijn daar ook naadloos op ingericht, waardoor wij het verlengstuk van de (web)winkel zijn. Wij leveren standaard binnen 24 uur en beschikken over een eigen klantenservice. Wilt u meer informatie?, Neem een kijkje op www.xxlpakket.nl of neem contact op via info@xxlpakket.nl of 0850-407 407.5


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

An overall good experience

Easy ordering, acceptable price, good communication, limited delay for delivery. An overall good experience

7 November 2025
Unprompted review
XXL Pakket BV logo

Reply from XXL Pakket BV

Beste Alain,

Geweldig uw topscore en review! Erg blij om te horen dat onze dienstverlening op diverse aspecten naar tevredenheid is verlopen.

Thank you! En de volgende keer gaan we weer voor die dikke 10!
Met vriendelijke groet, Team XXL Pakket

Rated 5 out of 5 stars

Great variety and quality.

Great variety and quality.. Prices are slightly high but thats what one need to pay for great quality. Good skilled team and very customer centric.. Free and Timely delivery is icing on the cake..

21 June 2025
Unprompted review
XXL Pakket BV logo

Reply from XXL Pakket BV

Beste Swaps,

Dank voor u geweldige beoordeling en uw positieve feedback.

Met vriendelijke groet,
Team XXL PAKKET

Rated 5 out of 5 stars

On time, smooth delivery

Received a time window for delivery of 2 hours two days ahead, which was perfectly matched. The driver called 10 minutes in advance to make sure I was ready to receive the package. Great service!

21 February 2025
Unprompted review
XXL Pakket BV logo

Reply from XXL Pakket BV

Beste Andrea,

Dank voor u geweldige beoordeling en uw positieve feedback.

Met vriendelijke groet,
Team XXL PAKKET

Rated 5 out of 5 stars

Perfekt Delivery

Perfekt Delivery, friendly, helpfull Driver.
Thanks

20 February 2025
Unprompted review
XXL Pakket BV logo

Reply from XXL Pakket BV

Beste Leon,

Dank voor u geweldige beoordeling en uw positieve feedback.

Met vriendelijke groet,
Team XXL PAKKET

Rated 5 out of 5 stars

Quick delivery

Quick delivery, arrived within the given time frame, no damage and polite delivery driver - excellent service.

26 November 2024
Unprompted review
XXL Pakket BV logo

Reply from XXL Pakket BV

Beste Nicholas,

Dank voor u geweldige beoordeling en uw positieve feedback.

Met vriendelijke groet,
Team XXL PAKKET

Rated 5 out of 5 stars

big wow

big wow! delivered as promised in under 2 days.

12 October 2024
Unprompted review
XXL Pakket BV logo

Reply from XXL Pakket BV

Beste Daniele,

Dank voor u geweldige beoordeling en uw positieve feedback.

Met vriendelijke groet,
Team XXL PAKKET

Rated 5 out of 5 stars

Timely delivered

Timely delivered, package in good condition, polite driver.

20 July 2024
Unprompted review
XXL Pakket BV logo

Reply from XXL Pakket BV

Beste Kinga,

Hartelijk dank voor u geweldige beoordeling en uw positieve feedback.

Met vriendelijke groet,
XXL PAKKET

Rated 5 out of 5 stars

Perfect

Perfect! The delivery time was announced by email and the driver called to confirm there would be someone at home. Very kind driver. Thank you 😊

7 February 2024
Unprompted review
XXL Pakket BV logo

Reply from XXL Pakket BV

Beste Vanda,

Dank voor uw review!

Groet,
XXL Pakket

Rated 1 out of 5 stars

Never got delivered

Never got delivered, I was waiting in the whole day at home, was supposed to get delivered between 14h and 16h and at 18h53, the track and trace changed to "Not present at delivery" ... At the same time I saw the truck on the map quiet far away, it never came close.

14 December 2023
Unprompted review
XXL Pakket BV logo

Reply from XXL Pakket BV

Beste Valmont,

Dank voor uw review! Onze excuses dat we niet op die dag hebben geleverd.

Groet,
XXL PAKKET

Rated 5 out of 5 stars

Top service

I received the estimated delivery time the day before. Plus the delivery man called me 15 minutes before he arrived. Brought the package to my door without any problem. He was friendly and polite.

15 September 2023
Unprompted review
XXL Pakket BV logo

Reply from XXL Pakket BV

Beste Anna,

Dank voor uw review!

Groet,
XXL Pakket

Rated 5 out of 5 stars

Very good

Very good! Really professional and helpful

5 September 2023
Unprompted review
XXL Pakket BV logo

Reply from XXL Pakket BV

Beste Anannya,

Dank voor uw review!

Groet,
XXL Pakket

Rated 5 out of 5 stars

The delivery track and trace was very…

The delivery track and trace was very well done. Being keep updated on the location of delivery van was very received.
Regards,
Family Alabi

26 August 2023
Unprompted review
XXL Pakket BV logo

Reply from XXL Pakket BV

Beste Alabi,

Dank voor uw review! Thanks for your review!

Groet,
XXL Pakket

Rated 4 out of 5 stars

You can't select a delivery time frame

Everything is fine. But you can't select a delivery time frame. (at least what part of the day)

4 July 2023
Unprompted review
XXL Pakket BV logo

Reply from XXL Pakket BV

Dear Hanna,

Thanks for you review!, We can do time frame, because we have multiple order to plan.

Greetings,
XXL Pakket

Rated 5 out of 5 stars

Extremely fast delivery from the…

Extremely fast delivery from the Netherlands to south of Belgium :-) Very nice driver who keep smiling after this very very long road trip.

16 June 2023
Unprompted review
XXL Pakket BV logo

Reply from XXL Pakket BV

Dear Michael,

thanks for the review!

Greetings,
XXL Pakket

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