I dont leave reviews but this time im leaving one because this is horrible company to order something. 1. I ordered a table that never came they just say next week next week and it will never come.... See more
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We really liked the store because it offers a wide selection and high-quality furniture. But above all, it was a real pleasure to deal with the staff. Even though our situation was a bit unusual, the... See more
Company replied
XXXLuts is huge offline chain, so it's very reliable seller. Prices and assortment are really good especially during (often) promotion, ... but delivery service should be improved!!! Sometimes I have... See more
Company replied
We came today my partner and I and we have dealt with Daria ( designer of the kitchens) she was so helpful and friendly. Also the manager ( i don’t remember his name but he is kurdish) was so kind and... See more
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Company details
Written by the company
Die XXXLutz Unternehmensgruppe betreibt über 370 Einrichtungshäuser in 13 europäischen Ländern und beschäftigt mehr als 26.300 Mitarbeiter. In Deutschland tragen über 11.000 Mitarbeiter zum Erfolg der Gruppe bei, die hierzulande 57 XXXLutz Einrichtungshäuser und 47 Mömax-Trend- Mitnahmemärkte betreibt. Mit einem Jahresumsatz von 5,75 Milliarden Euro ist die XXXLutz-Gruppe einer der größten Möbelhändler der Welt. Im gemeinsamen GIGA Einkaufsverband werden zudem die mehr als 1,6 Milliarden Euro Umsatz von POCO (8.500 Mitarbeiter) gebündelt. Die XXXLutz- Gruppe hat ihren Deutschland-Sitz seit 2009 im mainfränkischen Würzburg. Im Zuge der weiteren Expansion ist 2019 dort eine komplett neue Firmenzentrale entstanden, die den Mitarbeiter ein attraktives Arbeitsumfeld bietet. Mit dem kontinuierlichen Wachstum von XXXLutz wird die Deutschland-Zentrale nur vier Jahre nach ihrer Eröffnung erweitert– insgesamt haben allein am deutschen Unternehmenssitz von XXXLutz rund 700 Mitarbeiter ihren Arbeitsplatz.
Contact info
Mergentheimerstr. 59 , 97084 , Würzburg, Germany
- info@xxxlutz.de
- xxxlutz.de
4.0
Great
17k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam
Scam! Ordered and waiting for more than 4 weeks now for my order. Customer service not responsive, biggest joke company
28 January 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day Simon Zühlke,
thank you for taking the time to share your feedback. We are sorry to hear that you have not yet received your order and that you were unable to reach our customer service. We apologize for the inconvenience this has caused. We have already forwarded your concern to our service team so that they can look into it as quickly as possible.
Kind regards
Your XXXLutz Team
Horrible online shop
I’ve bought a duvet and duvet cover online. It said I would get a pillow free of charge. Now I received an email saying that I am not eligible for the stupid pillow (which I didn’t even see that I would get) and they are going to reimburse me my money: in 14 days!!!!!!! What a way to work with my money and giving me nothing in return. It’s a horrible shop, buy somewhere else.
10 January 2026
Unprompted review
Reply from XXXLutz Deutschland
Good day,
Thank you for taking the time to share your experience with us. We are very sorry that your order had to be cancelled – this is certainly not the shopping experience we want to offer you.
To review your case individually, please send your request along with your six‑digit order number to
shop@xxxlutz.de . Our team there will be happy to assist you personally.
Kind regards
Your XXXLutz Team
Caution: Misleading discount tactics despite €12,000 turnover
I have been a loyal customer at the XXXLutz Aschheim location, spending over €12,000 on a kitchen and several beds. Based on this history, I was issued a €50 'Freundschaftskarte' coupon. I used this toward a sofa priced at €2,380 after the sales representative explicitly stated that no further discounts were possible.
To my shock, the exact same sofa was discounted by €580 just two days later.
It is incredibly disappointing to see a company use small 'loyalty coupons' to lock in a sale, only to offer a massive price reduction immediately after. This feels less like a reward for patronage and more like a tactic to 'fish' customers into buying before a real sale.
After spending significant money at this brand, I feel cheated rather than valued. I will be taking my future business elsewhere.
31 December 2025
Unprompted review
Reply from XXXLutz Deutschland
Good day Mr. Florjan Kamulla,
Thank you very much for taking the time to describe your experience in such detail.
We are very sorry to hear that you do not feel valued after your recent purchase.
We have already forwarded your request to our service team so that our colleagues can review the case and get in touch with you.
Kind regards,
Your XXXLutz Team
Reply from XXXLutz Deutschland
Guten Tag Toto,
vielen herzlichen Dank für Ihre tolle Bewertung! Es freut uns sehr zu lesen, dass Sie so zufrieden sind – Ihr positives Feedback motiviert unser gesamtes Team. Wir freuen uns schon darauf, Sie bald wieder bei uns begrüßen zu dürfen.
Viele Grüße
Ihr XXXLutz Team
Modern wood and metal WC furniture
Modern,elegant WC furniture,came right on time,looks better in life than in picture.
5 December 2025
Unprompted review
Reply from XXXLutz Deutschland
Hello Np,
Thank you very much for your positive feedback! We’re delighted to hear that you’re so pleased with your modern wood and metal WC furniture – and even happier that it looks better in real life than in the pictures. It’s great to know that the delivery went smoothly as well.
We look forward to welcoming you again soon!
Best regards,
Your XXXLutz Team
Easy and Secure
30 November 2025
Unprompted review
Reply from XXXLutz Deutschland
Dear XXXLutz customer,
thank you for your kind feedback. We look forward to welcome you back again soon.
Best regards,
your XXXLutz team
I received my order within 2 days
I received my order within 2 days, fast delivery
20 November 2025
Unprompted review
Reply from XXXLutz Deutschland
Good day Mukhlisa,
thank you very much for taking the time to share your feedback. We are very pleased to hear that your order arrived within just 2 days – great feedback on the fast delivery!
We look forward to welcoming you back again soon.
Kind regards,
Your XXXLutz Team
Reply from XXXLutz Deutschland
Dear XXXLutz customer,
thank you for your kind feedback. We look forward to welcome you back again soon.
Best regards,
your XXXLutz team
Don’t buy it
The pieces arrived little by little over the course of two months, without any prior notice of delivery dates — a delivery person would just show up unexpectedly with a package. The assembly instructions are poor and incomplete. Some parts had stains that looked like glue on the plywood. The material is particle board. Poor quality and even worse customer service.
2 October 2025
Unprompted review
Reply from XXXLutz Deutschland
Good day Rosa B,
Thank you very much for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with the delivery, the quality of the material, and the assembly instructions. This does not meet our standards for service and product quality.
To ensure that we can process your concern quickly and efficiently, we kindly ask you to send us your 6-digit order number along with a brief description of your experience to service@xxxlutz.de.
Our team will take care of it immediately.
Kind regards,
Your XXXLutz Team
Extremely disappointed with this
Extremely disappointed with this company’s service. My order has been delayed for weeks with zero proactive communication. I had to keep chasing them for updates, and even then, I only received vague promises that the parts would “arrive soon.”
When I asked to cancel the order due to the long delay, they refused, despite not fulfilling their end on time. Their response was to “wait patiently” or go buy the parts myself — absolutely unacceptable for a paid order.
This experience shows a complete lack of professionalism, responsibility, and respect for customers’ time. I would strongly advise others to think twice before ordering from this company.
7 October 2025
Unprompted review
Reply from XXXLutz Deutschland
Dear Customer of XXXLutz,
Thank you for contacting us on this matter. We always strive to provide the best possible service. To keep improving, we rely on direct contact with our customers. We’ve registered your complaint and will make sure to pass it on to our service team, so we can get better in the long term.
Thank you very much for your suggestions.
All the best,
Your team at XXXLutz
Reply from XXXLutz Deutschland
Dear XXXLutz customer,
thank you very much for the rating. We hope to see you soon again!
Best regards,
your XXXLutz team
We ordered a sofa which stated 1-2…
We ordered a sofa which stated 1-2 weeks delivery. After 4 weeks we still had no update, the sofa was being ordered through another company - Kaiser Moebel. Anytime we had questions Xlutz sent us their way and didn’t answer anything. We finally got an update that the sofa would be delivered. It took 4 weeks longer than originally stated. Sofa colour was different than we thought and we are sending the sofa back. Again, all this has to be done through their supplier. Very poor experience, I won’t be ordering from them again and I would advise anyone else to avoid, they are very quick to state it’s not their issue.
29 July 2025
Unprompted review
Reply from XXXLutz Deutschland
Dear Customer of XXXLutz,
Thank you for your feedback. We’re sorry about your experience in one of our stores. We are grateful for any suggestions and ideas for improvement as your input helps us continue to improve our services, so we can make sure it does not happen again. It would be our pleasure to still welcome you again soon in one of our stores.
All the best,
Your team at XXXLutz
Poor communication throughout.
The lack of updates or clear guidance made the whole process more stressful than it needed to be. A few helpful people, but not enough to save the experience.
29 May 2025
Unprompted review
Reply from XXXLutz Deutschland
Dear XXXLutz customer,
thank you for the feedback. We are sorry for you being unsatisfied with our service. We noted down all your points and to redirect them to our service team so they can take action and keep improving where it needs improvement. We still hope to see you in one of our stores again.
Best regards,
your XXXLutz team
# never again
# never again! Ordered a schrank in February. Delivered and assembled 6 weeks later. Defective parts. Another 7 weeks the work team brought the needed part. Assembled but had further assembly problems and missing 1 shelf. Shelf arrived 3 weeks later. A disaster. German Quality is a joke.
4 February 2025
Unprompted review
Reply from XXXLutz Deutschland
Dear XXXLutz customer,
we would like to thank you for your feedback. We very much regret that you were dissatisfied with our quality. We have recorded your case and will discuss it with our service team to continue to improve. Nevertheless, we hope that we may welcome you again in our furniture store or restaurant.
Best regards,
your XXXLutz team
it's OK at best
there is a vast and various offer, but the service is really bad. We ordered one bed online and one table at a shop: the order placed online is 4 weeks delayed and still counting, for the one bought at the shop we received an email to fix a delivery date but the website to do so is ''currently not working'' (i've been trying to fix the delivery for at least two weeks now)
1 June 2025
Unprompted review
Reply from XXXLutz Deutschland
Hello b.,
Thank you for taking the time to write this review. We’re sorry you’ve had cause for complaint. Please provide us with your order number at service@xxxlutz.de and attach your review so we can look into the matter, handle it as quickly as possible and offer you a satisfactory solution.
Thank you very much and all the best,
Your team at XXXLutz
Reply from XXXLutz Deutschland
Dear Hilton Brown,
thank you very much for the rating. We hope to see you soon again!
Best regards,
your XXXLutz team
One of the worst customer service…
One of the worst customer service experiences I’ve ever had. After reporting issues with a mattress bought from their store in April 2024, I spent nearly six months trying to get any meaningful support from XXXLutz. Emails and calls went unanswered, and on multiple occasions, staff abruptly ended phone calls or claimed poor connections. Despite several written notices, they almost arranged the pick-up from my old address.
I ended up contacting the manufacturer directly to resolve the issue. I won’t buy anything from XXXLutz again and wouldn’t recommend them to anyone looking for reliable post-sale support.
3 December 2024
Unprompted review
Reply from XXXLutz Deutschland
Dear Customer of XXXLutz,
Thank you for your feedback. We’re sorry about your experience in one of our stores. We are grateful for any suggestions and ideas for improvement as your input helps us continue to improve our services, so we can make sure it does not happen again. It would be our pleasure to still welcome you again soon in one of our stores.
All the best,
Your team at XXXLutz
Good products but difficult to assemble
We bought a bed and the quality is quite good, is well built and sturdy. The problem is assembling the bed: the instructions are confusing, too many parts to assemble, I mean, toooooo many parts. I almost had to hire a carpenter to do it, but I decided to make it by myself, ruining a pair of pieces of course. And the worst, I wrote them to ask for the pieces I broke and they don't have spare parts for their products. It's a shame. Now we have a good looking bed with visible damages :(
10 March 2025
Unprompted review
Reply from XXXLutz Deutschland
Dear Customer of XXXLutz,
Thank you for your feedback. We’re sorry about your experience. We are grateful for any suggestions and ideas for improvement as your input helps us continue to improve our services, so we can make sure it does not happen again. It would be our pleasure to still welcome you again soon in one of our stores.
All the best,
Your team at XXXLutz
We really liked the store
We really liked the store because it offers a wide selection and high-quality furniture. But above all, it was a real pleasure to deal with the staff. Even though our situation was a bit unusual, the manager showed great understanding, listened to us personally, and found a solution to our issue. The delivery took a little longer than expected, but in the end, our goal was achieved — and for that, we are truly grateful.
1 April 2025
Unprompted review
Reply from XXXLutz Deutschland
Dear XXXLutz customer,
thank you very much for your positive rating. We are always more than happy about receiving great feedback. This motivates us in improving our service even more and provide a unique shopping experience. We hope to see you soon again!
Best regards,
your XXXLutz team
Poor lager service
My driver to offload 5 pieces ( less than 300 kg ) in D-84177 XXXL lager took more than 24 hours. Offloading service like in Russia. Never again.
P.s. Don't need XXXL write sorry for inconvieniece and apologies i just share my drivers' expierence...
23 April 2025
Unprompted review
Reply from XXXLutz Deutschland
Dear Customer of XXXLutz,
Thank you for your feedback. We’re sorry about your experience in one of our stores. We are grateful for any suggestions and ideas for improvement as your input helps us continue to improve our services, so we can make sure it does not happen again. It would be our pleasure to still welcome you again soon in one of our stores.
All the best,
Your team at XXXLutz
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