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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the fleeces, noting their warmth, comfort, and excellent embroidery and personalization. The staff are frequently highlighted for their helpfulness, attentiveness, and proactive communication throughout the design and ordering process, making it smooth and efficient. Many people appreciate the great designs and the overall positive experience, with several clubs placing repeat orders due to satisfaction. However, some customers also noted issues with receiving products without the requested customization or experiencing a slow ordering process. A few other people also felt that certain product ranges, like some hockey sticks, did not meet their expectations regarding feel.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality of fleeces, with many... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of fleeces and... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and a strong likelihood of... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency, reliability, and ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our custom retro fleeces have just arrived in our hockey club colours and we absolutely love them! From the first correspondence with Emily she was super helpful throughout the whole proces... See more

Rated 5 out of 5 stars

Ollie at Y1 Sport is an absolute legend! Our tennis club, the Grange in Edinburgh, was voted by the LTA as Scottish Tennis Club of The Year and now, thanks to Ollie at Y1 Sport, our tennis members (an... See more

Rated 5 out of 5 stars

Just had our delivery of custom retro fleeces in club colours and we are in love! The whole process from designing to ordering and delivery was smooth and simple. Ollie understood exactl... See more

Rated 5 out of 5 stars

Thanks Ollie for being so helpful with our first order of fleeces for Omega Netball Club. Some of our players have reported that they have struggled to take their fleece off as they are so comfy and... See more


Company details

  1. Clothing supplier

Written by the company

We're not just a brand; we're a movement. At Y1 Sport, our mission is simple: Transforming lives through the power of sport with a strong commitment to being fully carbon neutral. Dive into the Y1 Universe: Y1 Sport: Sustainable, high performance athletic wear for the champions of tomorrow. Y1 Custom Stash: Highly bespoke casual wear for the everyday athlete, trusted by over a thousand clubs. Y1 Hockey: Elite hockey essentials, chosen by world-class players. YoungOnes Apparel: Limited edition styles for the bold and the fearless. Y1 Padel: Pushing boundaries, embracing innovation and celebrating the spirit of youth.


Contact info

4.8

Excellent

TrustScore 5 out of 5

112 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

5* from Uni of Leeds Men's Hockey!

We had an excellent experience dealing with Y1. Enquiry, iterations and order forms made simple with easy steps to follow. The staff answered any queries in no time and always provided the necessary solution. We will be making an order with Y1 again this year!

29 November 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Thank you Ollie, we really appreciate you taking the time to review us at Y1 Custom. We look forward to working with you again soon!

Rated 5 out of 5 stars

Excellent customer service & products!

We copied our OM Rugby fleece design and slightly tweaked it for OM Netball and we all love them! Such an easy process from design to delivery & a fairly swift turnaround. Couldn’t recommend more & a thanks to Jodie for being super helpful showing sizes and answering any questions.

28 August 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Thank you Lily - We are thrilled that you love your fleeces!

Rated 5 out of 5 stars

Plymouth hockey fleeces

Great experience with y1 reordering our fleeces for the university of Plymouth hockey club. High quality and warm stash that everyone’s loves!

28 November 2023
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Thanks Eloise, it is great to hear about your positive experience with Y1 Custom. We can't wait to work with Plymouth Hockey again!

Rated 5 out of 5 stars

Amazing Fleeces

Our team love the Y1 OM netball fleeces! They’re incredibly soft and cosy, I never want to take it off! The attention to detail, overall quality and customer service was outstanding. I couldn't be more impressed. 10/10 – highly recommend! :)

27 November 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Hi Anna, thank you for taking the time to write such a lovely review.

Rated 5 out of 5 stars

Amazing service and kit!!!

As part of York Hockey, we have ordered 1/4 zips two years in a row and they are fabulous. Great team to work with helping us get our stuff as soon as possible at a great price!!

27 November 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Thank you for your lovely review on your Y1 Custom Fleeces - we can't wait to work with you again soon!

Rated 5 out of 5 stars

Absolutely fantastic service from Y1

Absolutely fantastic service from Y1! Our club, Waterfront Running at the University of Plymouth, ordered 16 fleeces, and the team was incredibly helpful throughout the entire process. Quick response times, smooth ordering, and top-notch quality. Highly recommend them for any custom club merchandise!

15 April 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

We absolutely loved working with you on your first two orders and can't wait to work with you again soon!

Rated 5 out of 5 stars

Efficient and helpful service.

Ordered 30 fleeces which arrived quickly and as described to me. Every step of the way, the Y1 staff were happy to comply with what we wanted the design to be and gave assistance any time it was needed. I recommend to anyone looking to buy personalised fleeces in bulk.

20 July 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Hi Max,

Thank you for your lovely feedback, we look forward to working with you again in the future!

Rated 5 out of 5 stars

Custom Playing Strip - Feedback

I recently placed an order for a custom team hockey strip through Y1.

From start to finish everyone at Y1 have been so helpful and accommodating.

The initial design options were great, and Y1 were happy to work through the intricacies of what we wanted to deliver a high quality kit you would expect from Y1.

Ollie and the team have been great through the production and final order phase. Communication was great and the team definitely delivered a top drawer playing kit, that more than met our requirements.

Their customer service and satisfaction have been the highest priority, and even with some delays on my behalf due to work commitments their patience and understanding have been incredibly greatly appreciated.

Only thing left is to say a massive thanks to everyone involved throughout the process.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

We used Y1sport for a fleece order for our sports team and the team were superstars from start to finish.

The design team were really helpful, listening to our ideas and producing a range of mock-ups and willing to listen to our tweaks to help us get a design we loved.

The delivery process was super transparent, with updates often about how far along our order was.

The quality of fleeces are excellent and we are so happy.
We strongly recommend to anyone looking to get team stash, couldn’t ask for a better service. Thankyou!

5 June 2024
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with Y1

I had an excellent experience with Y1. The customer service was brilliant and myself and the team love the fleeces we got.
I was back and forth a lot with designs but Frances was very helpful during this process. I also had concerns with the arrival time of the fleeces so I reached out to the customer service team and they were excellent. Jake prioritised our order and they were delivered shortly after. I also got email updates throughout the manufacturing process which was very helpful.
The quality and design of the fleeces are great. I would highly recommend Y1 for a kit order for any sports team.

8 May 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Hey Derbhla, thank you for your lovely review! We are so glad you love your Y1 fleeces & we will pass on your feedback to the team! 🌟👏

Rated 5 out of 5 stars

Fantastic company offering high quality…

Fantastic company offering high quality products, customer service is impeccable, I was lucky to have effective and amazing communication with Ollie M, 'Team-wear Sales Manager', he was able to help in every way possible for my club Trent Dodgeball to purchase club fleeces and will be recommending to the club to continue to use Y1, faultless.

11 April 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Thank you for your lovely review! We look forward to working with you again soon 🙌

Rated 5 out of 5 stars

Really impressive service

We bought playing shirts and hoodies for our U18 hockey tour to Holland. We were on a really tight turnaround but the Y1 crew (especially Ollie Matthews) were amazing and got it all to us in time. The quality of the kit was great and the boys loved it.

31 March 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Thank you for your lovely review, we are so glad we were able to produce your kit in time for tour! 🙌

Rated 4 out of 5 stars

Really easy and fast replies from the…

Really easy and fast replies from the team which allowed us to get our desired fleece.
Really helpful aswell
Only reason for 4/5 was the delivery :( They didn’t message me and I had to travel to go pick it up which was lost in communication sadly.. I know this wasn’t Y1 but would’ve been 5/5 if not for delivery issues.

27 March 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Hi Beth, We are so glad you love your fleeces and we are really sorry to hear about the issues you faced with DPD on this occasion!

Rated 4 out of 5 stars

Good customer service and good quality…

Good customer service and good quality products. However the colours on the fleeces we received did not exactly match the colours shown on the design, and the delivery was very slow.

22 March 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Thank you for taking the time to review! We are so glad you love your Y1 custom fleeces.

Unfortunately as mentioned throughout the process we are not always able to provide exact colour matches to the shades used in mockups, due to the digital nature of the colours.

We are currently proud to stock 32 different fleece colours. We are able to provide photographs of these swatches upon request, so I would recommend requesting this for future orders!

Rated 5 out of 5 stars

Amazing fleeces!

Worked with Ollie on fleeces for my cheerleading team, he was so much help and the fleeces are perfect! Great quality and the team all love them, thank you!

12 March 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Thank you for taking the time to write a review! We are so glad you love your Y1 Fleeces! 🙌

Rated 5 out of 5 stars

1/4 Zip fleeces for UKC Tennis Society

The team members at Y1 were very helpful throughout the entire process. From helping us design our fleece, to keeping us updated with the order progress. The final 1/4 zip product that were delivered to our tennis club were great. Feels like good quality, extrememly comfy and we like the relaxed fit that provides a bit more of a retro feel. Would highly recommend to any sports club or university society!!

5 February 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

We really appreciate your lovely review and we look forward to working with you again soon! 👏

Rated 3 out of 5 stars

Good fleece, not so good service

Really happy with the fleeces, great quality and nice design. However, delivery was 4 weeks later than scheduled and I got messed around during ordering with the prices.

29 February 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Hi Tom, thank you for taking the time to review our fleeces. We are so glad they came out exactly how you wanted.

We apologise for the delays you experienced. We had to slightly increase our approximate lead times due to demand. These updates would have been communicated by email throughout the order process as well as being present in our production and delivery updates.

Rated 5 out of 5 stars

Great quality

Great quality fleeces for our uni sports club. Good sizing and embroidery. Very friendly and helpful team. Would 100% recommend.

29 February 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Thank you for your lovely review, we are so glad you love your Y1 fleeces!

Rated 5 out of 5 stars

Brilliant quality fleeces

We brought fleeces for everyone in our uni sports club and they turned out amazingly! The customer service was so helpful, answered every question and helped us design them. We were able to add lots of personalisations to them and the embroidery and final product is such good quality! 100% recommend!

1 February 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

We are so glad you love your Y1 fleeces. We look forward to working with you again!

Rated 5 out of 5 stars

Great Fleeces and Very Helpful Customer Service

Excellent customer service. The team at Y1 were very helpful and responded to a y queries very quickly. The fleeces are great quality and arrived within the expected time frame. Thanks for your help.

8 January 2024
Unprompted review
Y1 Custom logo

Reply from Y1 Custom

Thank you for taking the time to write a review! We look forward to working with you again!

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