It was the communication throughout the purchase, updating me on the shipping status, the price was phenominal, and speed of which they shipped the item, will make me a return buyer should ever the op... See more
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Review summary
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Reviews shaping this summary
Order something a week or so before Christmas.. the package was real late arriving but I live in America so I totally understood this delay could happen especially so close to the holidays. I got in t... See more
I found this shop by chance and it was the only place I could find a certain rare, nerdy item I wanted. Payment was easy, no shipping costs and no custom fee, despite shipping from the UK to the E... See more
Company replied
I ordered British product that is not available in Canada on December 27th. It was idespatched via International Royal Mail on December 29th. I was kept advised on shipping progress every other day. P... See more
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Company details
- #61 of 75 best companies in E-commerce service
- #61 of 72 best companies in Childrens Toy Store
- #122 of 134 best companies in Collectibles Shop
Contact info
Unit 45 Parkhall Business Village, ST3 5XA, Stoke-On-Trent, United Kingdom
- support@yachew.com
- yachew.com
4.2
Great
457 reviews
Replied to 47% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product is great and on time
The product is great and on time, only confusing thing is that i got two messages from two different companies( yachew and a shipping company) about picking up two different packages that turned out to be the same package
17 April 2025
Reply from Yachew
Hi Laura,
Thank you for your lovely feedback — we’re delighted to hear your order arrived on time and that you’re happy with the product!
We appreciate you letting us know about the duplicate delivery notifications. These can occasionally happen when tracking updates are issued by both our system and the courier’s platform, even though they refer to the same parcel. We’ll review this with our carrier partners to help make things clearer in the future.
Kind regards,
The Yachew Team
Hugely disappointing
Hugely disappointing. Ordered a LOL doll for my little granddaughter. Then received a notification that my order was cancelled. on the same day.
Quite obvious that customers are being used as a cash cow as I haven't received a refund nor have they cancelled the transaction. Plus they cancelled all their messages so there`s no audit trail.
I don`t know why they think it`s good fun to take my money and disappoint a small child.
Shame on them!
Now I have to initiate a dispute which is just wearing.
15 April 2025
Unprompted review
Reply from Yachew
Hi,
We’re very sorry to hear about your experience — we completely understand how disappointing this must have been, especially when shopping for your granddaughter.
We’ve checked our system and can confirm that we never hold customer payments for cancelled orders. If a transaction was cancelled on the same day, any authorisation would have been automatically released by your payment provider — depending on the card issuer or PayPal, this can take a few working days to appear back in your account.
We also don’t delete messages or audit trails; all correspondence remains in our system for transparency. If you could please contact us at support@yachew.com
with your order reference, we’ll be happy to double-check the refund status and make sure everything is resolved quickly.
Kind regards,
The Yachew Team
Great purchase at the price
19 March 2025
Reply from Yachew
Hi Carl,
Thank you for your great feedback! We’re really pleased to hear you were happy with your purchase and the price.
We appreciate your support and hope to see you again soon!
Kind regards,
The Yachew Team
I still have not received my purchase
I still have not received my purchase. It’s been weeks.
18 March 2025
Reply from Yachew
Hi Kim,
We’re really sorry to hear you haven’t received your order — that’s certainly not the experience we want for our customers. Delivery delays can sometimes occur due to postal or customs issues, but we’d like to look into this straight away for you.
Please contact us at support@yachew.com
with your order number, and we’ll investigate and ensure a replacement or refund is arranged as quickly as possible.
Kind regards,
The Yachew Team
Drop shipping company Shocking avoid at all costs shouldn’t be allowed to trade
Absolutely shocking and appalling store first of all they sell everything cheaper now no idea so you think your getting a good deal so instead of going via eBay with them I went direct to get a gift as it had a discount. Spent £42 the seller then gives me a false tracking number then sent me on a wild chase trying to find it hours of calls to no avail to be told it’s the wrong tracking then even then still an issue didn’t post when they said the items arrived completely smashed to smithereens left me with no gift and a huge mess I cut myself on. I contacted the seller says he’s called Paul he isn’t at all pseudo name , who told me he would refund me after many emails more this was early march as I had no refund in over a week I requested a charge back from my bank here is where it gets worse so then they say they approved the chargeback gave me another false payment id hours on to the bank had to email again to be given another code as they made another error , saying they refunded it they had not I checked with the bank they only refunded me today 3 weeks later and 20 hours of wasted time. Also was told the bank charged them £10 for the chargeback the bank told me that’s false they do not charge for chargebacks to a retailer so you can’t trust this retailer pay the extra fee quid and go somewhere else they always take forever to come and if something goes wrong it’s a nightmare if you have to buy from them go via eBay at least your protected then but I’d avoid shopping here like the plague the utter worst of the worst and shows in reviews never even responded to his negative reviews as they don’t care once have your money avoid at all costs.
This company are a drop-shipping company who use third party suppliers to send the goods which is why they don’t offer any tracking from the onset as they are selling things they don’t even have again it’s bad all round avoid
10 March 2025
Unprompted review
Reply from Yachew
Hello MoonChild,
We are genuinely sorry to hear about your experience and appreciate the opportunity to clarify some points for you and future customers.
Our Business Model & Operations
We are not a dropshipping company. We deal directly with manufacturers and suppliers, sourcing our products from reputable and trusted partners and dispatch from our own warehouse.
Over the years, we have successfully shipped millions of parcels to satisfied customers across various platforms, including eBay, Amazon, and our own website. The overwhelming majority of our orders arrive on time and in perfect condition.
Shipping & Refund Process
Your order was dispatched promptly through Royal Mail with tracking provided. Unfortunately, it appears the parcel suffered damage during transit. We understand how disappointing this was and sincerely apologize.
When the parcel was found to be damaged, we offered you a refund. However, because you initiated a chargeback with your bank, this significantly complicated and delayed the process.
When a chargeback is initiated, the refund is then managed by your bank and our payment processor, which can take longer than a standard refund processed directly by us. A Chargeback fee (paid by us, the store) is standard for all payment processors, you can check online and confirm this.
Resolution
We accepted the chargeback prompty on March 17th, 2025, as because a chargeback was started a refund was no longer possible by our payment processor.
We have since been informed by you that your bank has finally processed the refund. We are pleased this matter has been resolved, though we regret the frustration caused by the delays.
Important Note to Future Customers:
Had the customer waited for us to process a normal refund rather than initiating a chargeback, the refund would have been completed almost instantly. Chargebacks involve a complex process between banks and payment processors that we have limited control over.
We take all customer feedback seriously and continuously strive to improve our services. While the vast majority of our transactions are successful, when things do go wrong, we aim to resolve issues swiftly and fairly. I would also advise anyone reading this to take a look at the customers review profile.
We are sorry that this experience did not meet your expectations, and we will use this feedback to continue improving our processes and communication.
Thank you
Reply from Yachew
Hi Dean,
Thank you for your great feedback! We’re really pleased to hear your order arrived quickly and was just as expected.
We appreciate your support and hope to serve you again soon!
Kind regards,
The Yachew Team
A great experience
The website was easy to use and the product was as described. I raised a query about delivery times which was answered by Paul very quickly and the product arrived on time. A good experience.
18 March 2025
Reply from Yachew
Hi Simon,
Thank you for your kind review! We’re really pleased to hear you found the website easy to use and that your order arrived on time.
It’s great to know Paul was able to help quickly — we’ll be sure to pass on your feedback to him.
Kind regards,
The Yachew Team
Good communication
Good communication, delivery I knew would take a little longer and I was happy to wait. Well packaged. All good, thank you
17 February 2025
Reply from Yachew
Hi Zaina,
Thank you for your lovely feedback! We’re really glad to hear you were happy with the communication, packaging, and overall experience.
We appreciate your patience and support — thank you for shopping with us!
Kind regards,
The Yachew Team
It was indeed a great experience and…
It was indeed a great experience and reasonable price. Definitely recommended. The owner Paul is fantastic and was able to solve my query.
17 February 2025
Reply from Yachew
Hi Sayan,
Thank you for your wonderful review and recommendation! We’re so pleased to hear you had a great experience and found our prices reasonable.
It’s great to know Paul was able to assist you — we’ll be sure to pass on your kind words to him.
Kind regards,
The Yachew Team
Perfect deal!!
18 February 2025
Reply from Yachew
Hi Alexander,
Thank you for your great review! We’re delighted to hear everything went perfectly and that you were happy with your order.
Kind regards,
The Yachew Team
Reply from Yachew
Hi Una,
Thank you for your kind words! We’re really pleased to hear you were happy with your purchase and would shop with us again.
We truly appreciate your support — thank you for choosing Yachew!
Kind regards,
The Yachew Team
Very nice product - but not the delivery
Very nice product (coffee) but it took forever to get it. Suggest Yachew to use other transporters than the two public variants Royal Mail and PostNord
17 February 2025
Reply from Yachew
Hi Tina,
Thank you for your honest feedback — we’re really glad you liked the coffee, though we’re sorry the delivery took longer than expected.
We use Royal Mail and PostNord for some EU deliveries as they provide reliable postal options, but we’ll certainly review your suggestion for alternative couriers to help improve delivery times.
We appreciate your understanding and your kind words about the product.
Kind regards,
The Yachew Team
Poor experience
Bought an item with lead time of around 10 days, on the final day before delivery was due the order was cancelled due to 'stock discrepancy'
Poor stock management, and it shouldn't take 10 days to sort out. Two stars as it wasn't necessary to chase. Avoid
3 March 2025
Unprompted review
Reply from Yachew
Hi,
We’re really sorry to hear about your experience and completely understand your frustration. Occasionally, stock discrepancies can occur when items sell out around the same time as an order is placed, and unfortunately this was identified during final dispatch checks.
We agree this should have been resolved sooner, and we’re reviewing our stock sync process to prevent similar delays in the future. We’re glad you received prompt communication and refund, but we apologise again for the inconvenience caused.
Kind regards,
The Yachew Team
A good experience
Stumbled on this company. Ordered single item, p&p was reasonable not some stupid fixed price.
Confirmation and Updates sufficient.
Arrived on time, even though that's dependant on courier.
Packaging was sufficient.
Thank you for not using oversized boxes or the usual "wrapped in a binbag".
24 February 2025
Unprompted review
Reply from Yachew
Hi,
Thank you for your kind and detailed feedback! We’re delighted to hear you were happy with the overall experience — especially our fair postage, timely updates, and practical packaging.
We really appreciate you taking the time to share your thoughts and hope to serve you again soon.
Kind regards,
The Yachew Team
Great website with great service
Item arrived packaged very well and came in a brand new condition as described. They used a reputable delivery service and I was provided many updates to where my order was at. This was my first ever time using this site and I would 100% use it again with no hesitations.
3 February 2025
Unprompted review
Reply from Yachew
Hi,
Thank you for such a wonderful review! We’re thrilled to hear your first experience with us went so smoothly — from the secure packaging to the delivery updates and overall service.
We really appreciate your trust and kind words, and we’d be delighted to welcome you back again soon.
Kind regards,
The Yachew Team
Excellent as always
20 January 2025
Reply from Yachew
Hi Paul,
Thank you for your kind words and continued support! We’re delighted to hear everything was excellent once again.
Kind regards,
The Yachew Team
This company are a dropshipping company…
This company are a dropshipping company who use third party suppliers to send the goods which is why they don’t offer any tracking from the onset.
Their main dropship company is nemesis now, so whatever products you buy that are listed under the nemesis now category, be mindful that you’re not actually buying them from YACHEW. This company specialise in dropshipping products and have done so for approximately 18 months
They do not keep an eye on out of stock products with the supplier which is why they are continually failing to send orders and are emailing customers to inform them that product went out of stock.
It didn’t go out of stock at the alleged YACHEW warehouse, it went out of stock with the company they use to dropship the orders.
Be mindful that wholesalers such as ancient wisdom, something different and nemesis now all offer dropshipping services so if you happen to see any products made by those companies on YACHEW website, eBay or otherwise, just know that you are not buying from YACHEW and if the supplier is out of stock, you won’t be getting it !
Furthermore the gentleman responding to the reviews is not called Pete. YACHEW is an Indian owned business and they do not hold any stock supplied by the 3 wholesalers listed above.
Also, if you find that they’re charging postage for products supplied by the above aforementioned, please note that it isn’t YACHEW sending the orders out and that postage starts at £2.95 (Royal Mail business ) so if they are charging you excessive amounts of postage, it’s basically to increase the price of the product.
They are selling you products that they don’t physically hold and will be making anywhere from £5-£30 profit per order by doing this - all whilst the wholesalers do all of the work. ( Assuming they have your orders in stock ) If the wholesalers do not have your order available at the time of sale, YACHEW will keep the full price of the order until they either decide to refund you your money or pay the supplier their share to send the products when they come back in to stock which could be anywhere from a few weeks to months thereafter the purchase date.
I wouldn’t buy from this company if I were you.
I hope this review helps
10 January 2025
Unprompted review
Reply from Yachew
Hi Alice,
We’re sorry to read your comments and appreciate the opportunity to clarify a few points for anyone reading.
Yachew is a UK-registered company based in Stoke-on-Trent, where we hold and dispatch the vast majority of our stock directly from our own warehouse. We are not a “drop-shipping” business — we do not forward orders to third-party suppliers or fulfil orders through wholesalers such as Nemesis Now, Ancient Wisdom, or Something Different.
Like many multi-channel retailers, we carry a wide range of branded products, including items made by well-known manufacturers, which we source in bulk and dispatch ourselves. Every order placed on our website or through our marketplace stores is managed, packed, and shipped by the Yachew team.
We take accuracy and transparency seriously, and we always refund or replace promptly if a product becomes unavailable.
Kind regards,
The Yachew Team
Skull ornament
Very happy with the Skull.bought it for a Christmas present.Arrived very quickly
18 December 2024
Reply from Yachew
Hi Michelle,
Thank you for your lovely review! We’re really pleased to hear the skull ornament arrived quickly and made a great Christmas gift.
We appreciate your support and hope to see you again soon!
Kind regards,
The Yachew Team
Waste of time
Waste of time. Ordered a vinyl for my dad before christmas and It didn't arrive, i had to email for an update and they ensured me they were sorting it and it was on its way. 3 weeks later I've received a notification saying they aren't able to get the product and I've been refunded. Disappointing all round considering it was a christmas gift.
8 January 2025
Unprompted review
Reply from Yachew
Hi Rachel,
We’re really sorry to hear about your experience — especially as this was meant to be a Christmas gift for your dad. Unfortunately, in rare cases, a supplier or distributor delay can mean an item becomes unavailable after an order is placed.
We completely understand how disappointing that is, particularly when the order was placed well in advance, and we apologise for the inconvenience caused. Your refund should have been processed in full once the cancellation was confirmed.
We appreciate your feedback and will continue to work on improving our stock visibility and communication so this doesn’t happen again.
Kind regards,
The Yachew Team
Was so grateful to receive the order in…
Was so grateful to receive the order in time to give it as a Christmas present to one of my granddaughters who shows great promise as a budding artist. She was perfectly delighted with the gift so thank you
18 December 2024
Reply from Yachew
Hi Sylvia,
Thank you for your lovely review! We’re so pleased your order arrived in time and that your granddaughter loved her gift — that’s wonderful to hear.
We really appreciate your kind words and hope to serve you again in the future.
Kind regards,
The Yachew Team
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