yaga.co.za Reviews 50

YAGA IS THE UNSAFEST PLATFORM FOR SELLERS!!! No way of contacting them except for their email Address suppor@
And their follow up and support unacceptable- I have been struggling for x3 months to get my payment! And they take a minimum of 3-5days to respond!! BE AWARE!!!

Counterfeit items everywhere.
Whenever I report a item it doesn't get removed because Yaga feeds off counterfeit items.

I sold so many items and almost each item I have to fight customer support to receive my funds but this was the last .

Yaga seems to cover for thiefts who find ways to lie . And then what happens to the money in the Yaga wallet
Biggest scam

I'll see what my next step will be against Yaga . I hope y'all shut down for good .

I strongly recommend you do not YAGA to sell your goods. They may have reasonable buyer protection, but there is almost ZERO seller protection.
If the seller does not collect the parcel from the courier, the Seller then has to make a private arrangement with the courier, and pay the courier to send the parcel back.
Seller then hase to go through the rigmarole of sending the proof of payment to Yaga, who will then consider whether they will penalise the buyer for the costs.
In the meanwhile, your costs of delivering the parcel to the courier, and then collecting it again, is not considered by Yaga. On lower cost items, you actually end up spending more on all this effort and nonsense, than what you would have gotten for the item. You can also not speak to any real person at Yaga.
If the buyer does not collect the parcel, the parcel should automatically be returned to the seller at the buyers cost, not the seller’s cost.
Yaga does not give ratings on buyers or sellers, which is another problem. Rather stick to Facebook Marketplace where you can build your own reputation among buyers.

My initial transactions were fantastic, really loved the platform
Till the criminals got hold of Yaga
My profile was hacked after a fraudulent transaction. Yaga must have had some red flag as Yaga removed the "user"
I was waiting for the funds to be returned to me seeing that we have payment protection
It was then returned to my wallet but it was an expensive phone so we wished for the funds to be returned to our credit card.
5 days later, Yaga then did a EFT refund to a bank account that was not mine.
I feel that Yaga is not on top of the scams and how the criminals are mining their users and stealing their "refunds"

I bought a pair of pre-loved Patent Leather Dr Martens from a seller on Yaga. The seller mentioned that there is a crack and peel on the fold of the shoes. The images portrayed a minimal crack and peel on the shoes. From the glance of the images they still look wearable. I proceeded to purchase the shoes.

I received the shoes via courier. The shoes were severely peeling and cracked not as portrayed in the seller's images.

For a chance of the success of the purchase I took it to the cobbler to get advise on the shoes for a possible repair. The cobbler refused to even touch the shoes and said they are severely flawed and no cobbler will work on these shoes. They are beyond repair.

I then shared with the seller my disappointment in the purchase and that I would like to return it for a refund. The seller then requests images of the severity of the damages and peeling of the shoes. I send images indicating with my finger the severity of the peeling and damages.

The seller immediately accuses me of further damaging/tampering with the shoes. The seller accuses me of tampering with the shoes by taking it to a cobbler also my finger pointing on the images indicates I am tampering with the shoes. The seller refuses to take the shoes back and refuses to co-operate with me in wanting to return the shoes. I even offer to pay for the courier charges to return the shoes.

I report this to Yaga via email. Yaga assures me that they will look into the matter and investigate.

Yaga then concludes in favour of the seller that sold falsely portrayed preloved shoes with gentle flaws that turned out to be severe flaws. Yaga falsely accuses me by using information I have shared with the seller i.e. taking it to the cobbler (where he refused touching the shoes) and my finger pointing images of the severe peeling and cracking of the shoes. The images where I am pointing at the severe peeling Yaga claims is proof I further damaged and tampering with the shoes. They even use a manipulative tactic by saying that they have “proof” of me tampering with the shoes referring to my finger pointing images of the damages that I forwarded to the seller.

Yaga then offers me to release the funds via the app to the seller by accepting the purchase, once completing that, they would then transfer me 35% compensation for the cost of the purchase, this does not include the courier and protection fee I was charged at the sale. They also cheekily write I can sell the shoes for the remaining balance loosed or donate the shoes to someone needy. Yaga also writes that I can take it up with the courier for a claim that they damaged the shoes in transit. Yaga does not regulate how sellers package their items, so I do not understand how I would take up this challenge with the courier company. The seller placed the shoes in a Superbalist box smaller than the length of the shoes, it was not placed in a shoe box. The box and the courier bag surrounding the box was unscathed. I would also need the seller to co-operate in the claim to divulge or confirm information. The seller refuses to further communicate with me. Yaga is aware of this matter and they still suggest a claim with the courier company?

I am at a greater loss than the seller. I was deceived by images in purchasing the shoes that was portrayed as gentle flaws, turned out to be severe flaws. I have paid 700rand + courier + Yaga protection fee. On the seller’s side they have only advanced a courier fee, they didn't even pay for packaging because the shoes were placed in a Superbalist box smaller that the length of the shoes. They have had their full wear of the shoes they sold to me.

I suggest Yaga needs to up their coaching and guidance in seller behaviour and processing of sales. Regulate how items are packaged by the sellers. Also they need to facilitate guidelines to sellers what is appropriate behaviour towards buyers and what is not acceptable behaviour towards buyers. Also images presented of sellers of their preloved items need to very clearly indicate flaws so that buyers are aware of the full extent of the wear and tear of the pre loved items.

I had a credit available but now when I wanted to use it on purchasing its showing zero available , how come ????

@ashley- davids 636... don't buy from this girl she's a scammer... I pray that u guys don't fall into her trap and I pray that Yaga blocks her 😤😤😤😤

Not happy with Yaga as of late. The buyer protection fee is scam because I received an item that is flawed when it was marked as new with tags and I didn't realise the full extent but the money has been sent but now I can't get a refund?? Make it make sense what's the point of the fee then if it doesn't help for anything very irritated!

I was quite excited when I located yaga with an internet search - sadly my experience purchasing two items was fraught with glitches. Firstly I had to sign up with only Facebook or Google (why not just an email option?). Then I tried to pay with various credit cards but the transactions didn't go through. I sent an email to enquire what to do (why is there no local contact number?) I got a reply the next day saying that Peach Payments has a technical issue and I should pay by EFT - I don't like that option. One transaction went through successfully while the second took the money from the account but the seller said it was not completed on their end. I had to wait another day only to be told another technical glitch happened (a delay between signals apparently) and they located the payment and I must buy the item again and the funds will be in my wallet. None of this nonsense gave me any faith in this system - there is so much fraud and mistrust with online shopping this certainly didn't help. I get the feeling they are not interested and I don't like that NO HUMAN contacts the clients. We don't all want an AI shopping experience especially when we are all doing our bit to shop local and second hand.

Buyer Protection Fee is a scam. Any issues have to be resolved between the buyer and seller without Yaga getting involved. I don’t see the purpose of this fee except for Yaga to make money off the buyer.

I loved using this platform until Yaga instituted their "buyer protection fee" of 5% of the item's sale price + R14.90 per item on top of the shipping fee.
On my last purchase, I added a small item that the seller listed for R2, and for which I was charged another R14.90 + 5%... pathetic!!
Rather browse Bobshop, they operate in the same way (holding onto the funds until both seller & buyer are satisfied) and delivery is cheaper, with none of this nonsense "protection fee"
Well done Yaga, your greed has alienated both buyers and sellers

The protection fee makes it difficult for us to buy as it becomes super expensive.An order for r600 becomes r707,23.Ridiculous

Three times now I have sold an item on Yaga and received a message to follow a dodgy unsecured link to receive the funds due to a technical error. What should happen is the money should go into your Yaga wallet once the buyer receives the item. Twice I’ve had a notification that buyers have been removed for safety reasons. I’m not sure I trust this platform at all

Have just been scammed with R8581,47. Person said she wants to use ARAMEX and I must scan QR CODE to get payment for item.

Great platform! Extremely useful for decluttering and creating an additional form of income.

Super glad I signed up and I'm happy that their new fee system ensures I am protected as a Buyer.

Yaga has given me a way of generating extra income from just sitting home. I think it's fantastic how I can give the clothes that no longer give me happiness new homes. Also got some new outfits myself for my Euro trip :)

Awful! Yaga does not stick to their terms. If a buyer doesn't complete the sale yaga falls over backwards to give them more time (almost five days now, and still no completed sale) and the seller loses money. Yaga still holding funds due to me. Does this constitute fraud/theft/scam? Only saving grace is Cole in their consumer help dept, but if you don't get him then you are out of luck solving your issue.

I've purchased a few times on Yaga & I'm satisfied each time : I've chatted with the sellers and they're really friendly. At 1time the seller didn't send the watch I had bought and the support team did an incredible job & I was refunded. (the seller only got back to me 3weeks later)

Yaga used to be an easy way to sell second hand items... but their new updates make this alot more difficult.

The buyers protection fee which they have implemented is 5% of whatever you are charging for an item plus an extra amount... this makes items you are wanting to sell alot more expensive for buyers and sales have gone down drastically.

Not to mention, this protection fee doesn't seem necessary, as Yaga holds the buyers money in their system until they receive their items... so being scammed is difficult.

Seems like a way to make money off of people more than anything else.

I used yaga a lot but now they charging us the ‘protection fee’of its too much,am not comfortable with this.