Yale Home UK Reviews 

I had an issue with my order and Sean went above and beyond to sort it out for me, all via email. Very happy with the service!

Sean was helpful, friendly and efficient. Highly recommended.

I ordered the wrong keys by accident so the company sent me out the correct ones free of charge as a good will gesture. This was a fantastic thing to do so will always use and recommend this company in future. Thanks again.

I dealt with Sean in the Yale customer support team, who was extremely prompt in getting back to me and extremely supportive and helpful in helping resolve the issue I had with the Yale lock I had purchased and the replacement keys.
I will certainly be recommending Yale to my other friends.

This review is for the Yale smart home alarm system. The app is difficult to navigate a fault.Went to set the alarm to go on holiday. Would not accept password even though I haven’t changed it . Tried reset password countless times but received no email. Even reinstalling the app made no difference. Had to go on holiday with no alarm.
On arrival home main unit was beeping indicating one of the sensors had a low battery but no way of sorting it as no access to the app. Had to wrap main unit in a towel to stop the annoying beep. Emailed Yale and eventually spoke to Hansen. Very helpful and eventually got it to work. Turned out the old email was blocked due to bt. Unfortunately the security of the alarm system made it difficult to resolve.

We recently moved home and during storage our battery died on the safe and we lost the keys during the move. On Monday I emailed Yale to see if there was anyway we could get a replacement key. A few emails with Sean, security questions answered and a couple of photos later he had the replacement key with us by Friday through DPD.

Fantastic service. I was extremely Pleased with the level of security so they don’t just issue keys to anyone there are steps you have to take, it was easy to provide the relevant information and it was a very quick turn around time.

Thank you so much Sean you are a life saver.

We had a problem with the wrong keys. We contacted Sean at Yale who sorted the problem promptly and we received the correct keys in two days. Thank you again Sean for your prompt response.

Yale have provided me with great lock products and the customer service from Sean has been excellent.

Sean at Yale was very helpful throughout the process of replacing my lost safe key. He explained very clearly what was required and made the whole experience stress free. Definitely a five out of five !

Contacted customer service in the hope of getting a spare part .... and had a really good experience with the agent Sean who kept me informed every step of the way. No AI bots, real people with real answers. Well done Yale.

Had issues with my keys and lock, the service to solve the problem and get replacements was exceptional.

Phenomenal speed and accuracy of service from Sean

The Spring inside my Yale handle on a upvc door failed on both the inside and outside. I contacted Yale and explained the problem so they asked me to send some pictures to Identify the part.
So I replied to their email with pictures of the handle and the failed parts (springs) and within a day or two I received a reply saying they would send me some new replacement spring cassettes for free! Fantastic!
Christopher and Sean sorted this out for me and I am very grateful, Thanks guys!
I would like to say that through my experience, What a Great Company...

Sync alarm system is useless.
It's very unreliable. In the years I have had system I have had to replace the siren 3 times (this latest siren fault is with an alarm siren purchased in January 2025). The door contacts can randomly have battery problems (changing batteries usually result in some of the tabs breaking so need complete replacement ). PIR sensors and keypad have been fine.

The alarm as I stated is very unreliable and they took away the text message alert and replaced it with an email alert on alarm being triggered which is stupid. Also keeps signing me out of the phone app.

After putting up with this system for many years it's time to get rid of it and find another manufacturer which will hopefully be more reliable.

I have just replaced my front and back doors and needed replacement adhesive pads for the contacts. I looked on line but couldn't find the right ones. I contacted Yale customer service and Sean replied very quickly. He sourced the pads from the warehouse and sent them out free of charge. He updated me at every step. His professional attitude and helpfulness couldn't be bettered. Every customer service team needs a Sean in their team.

I contacted Customer Support and the service was excellent. I would like to thank both Nina for her response and then Sean who dealt with problem that was my mistake. I cannot rate the Service provided highly enough. Definitely 5 stars.

The experience was handled with care and attention. Events were followed carefully and curteouly

Poor support team and service. After many exchanges about the deleted subscription recordings, I received an email stating the subscription was shown as suspended on their side. This should have been obvious without all the back and forth initially. I also got an email notification that the case had been escalated. However, three weeks later, there has been no response to my emails seeking the status of the escalation, and all emails have been ignored.

For a security product company, this is utterly poor, not worth the stress. It demonstrates a lack of concern and disconnection.

Great service - thank you, Sean.

A 12 year old safe...and a missing key!
Our Yale safe has been bolted to the wall and bench in our garage for some years and over the years we appear to have lost not one key, but both!
Last week, although we didn't know at the time, it seemed the batteries had fallen out of the battery holder on the back of the safe door (something to be aware of folks...check your battery cover, these things can happen). Knowing the tricks you can use to make entry didn't work as the safe was bolted both to the garage bench and the wall and the banging the top to release the solenoid didn't work because the safe was solid in situ.
Well, who knew Yale held duplicate keys for just such occasions...and who knew archiving emails showing proof of purchase after 12 years would ever be useful.
Long story short, Yale sent a key out via a very nice chap called Sean (yes we had to pay...but the contents outweighed the cost) Amazingly the key fitted...just like Cinderella's shoe...low and behold we were in. Thanks, Sean and thanks Yale...great job!!