Yale Home UK Reviews 

I had a great experience with my Yale YSV/250/DB1 safe and the support team.

Unfortunately, I was unable to open the safe as the batteries had drained, and I had also misplaced the emergency override keys. This was quite stressful, especially as my passports were locked inside.

I reached out to Yale customer support, and Sean handled my case. His service was excellent from start to finish, very responsive, clear, and genuinely helpful.

Within just two days, I received the replacement keys, and I was able to open the safe without any issues and retrieve my passports.

Overall, I am very impressed with both the quality of the safe and the outstanding customer service. Highly recommended.

Linus l2 smart lock.
Doesn’t function well.
Not user friendly.
Dangerous use that tells you it’s locked your home when it hasn’t.
Connectivity issues.
Can’t successfully add users.
Support were unhelpful and didn’t escalate or handle my complaint.
Would thoroughly advise avoiding this product, shame for a name such as Yale

I needed a replacement key for my Yale safe. After making enquiries through the website (easy to use), I received excellent customer service from Sean - prompt, helpful and professional - exactly what I would hope for.

Absolutely shocking experience. I spent over £2,000 on a door fitted with a Yale lock, only to discover that the limited number of keys provided meant I had to order extras for my family. Three additional keys cost an unbelievable £44.95 — and you can’t even get them cut at a normal place like Timpsons.

The ordering process was a nightmare. You’re forced to use their own browser “for security,” and even then the system kept failing. When the order finally went through, I was told the keys would arrive within 24 hours. They did — but they didn’t fit, despite me entering the correct key codes and following every instruction on their website.

I tried logging into the website again to check what the problem was and suddenly I was locked out — encrypted page errors, nothing loading. Very suspicious. So forced to send a contact form.

I contacted them after not hearing anything. When I called, the woman I spoke to was unhelpful and asked if I’d used lubricant, even though I’d already followed all their online guidance. Told me I’d hear about the issue by the end of the day.

Not within their guaranteed time frame, I finally get an email telling me I’d ordered the wrong key because of one single word — “ULTRA” — and that I’d need to buy them again. Who on earth pays £95 for replacement keys? Clearly YALE customers are expected to!

Avoid this company. The whole experience has been a complete joke.

Ordered a home safe that was more than £200. The Yale Home website said usually ships in 1 - 2 days. It's now over a week after placing the order and its still not dispatched. Raised a query with Yale Home on their website and was told the order had got stuck in processing but had now been marked for urgent dispatch. Still no communication saying order dispatched even after this. Really poor service for an expensive product. Very disappointed with the service from Yale Home. Avoid.

Bought 2 yale Linus L2 smart locks for office and propertirs for rent. The Yale Home App is no reliable. It L2 doesnt connect to internet properly. After literally spending hours to make it work I just lost like 12 hours of my day off for nothing. All these products are shit and not reliable. How is possible that the Yale Home App makes me request a code to log in, and its supposed to be sent to my email but Yales email doesnt work and code is not sent. What a super unreliable service. Do not buy.

Recently bought the new home smart alarm starter kit. Good points - the app is good to set up and use, the different volumes available for the indoor hub siren and outdoor alarm and easy placing of the sensors.
There are a couple of big nagative points though. The lights on the keypad are pretty useless. I guess the idea was to light up the keys when it's dark but the lights don't actually light up the keys so you can see what you are pressing meaning a light needs to be on to see the keys on the keypad. Also the instructions for opening the covers on the sensors are nowhere near good enough and I struggled to open up some of the sensors to get to the QR code and battery.

It was a prompt delivery and the items worked what more can you ask for

Bought a small safe from Yale seven years ago, it’s very good and working well. Recently I had to contact their customer support to buy a replacement override key too, Sean was very helpful and arranged delivery incredibly quickly. Thanks a lot.

I contacted Yale UK because I found the identical product from China for half the price. I wondered if they might be counterfiet but Yale said they did supply to that company. I'm loathed to buy stuff from halfway around the world and wanted to buy direct. Yale offered me a 20% discount and I did prurchase from the UK.

Fairly long lead time but arrived ahead of schedule. Excellent customer service from Sean who kept me up to speed with progress. Pleased with the security checks prior to accepting the order.
Having received my replacement keys I expect I will find the originals any day.

Sean was helpful fast friendly and professional

I lost a spare vault key, i knew that was it, im screwed. However Sean guided me through step by step to ensure we could get a replacement sorted. Without Sean and his ability to make it happen, i was screwed! Thanks Sean you were extremely helpful and amazingly quick!

I requested a replacement key for my Yale safe, after an initial hiccup with the online request I rang Yale and Sean sorted it out. He was extremely helpful and kept me fully informed all through the process.

Good price for a quality product and great delivery

I can’t even begin to describe the positive experience I’ve had with customer service, in particular Cameron.
My initial query was responded to in less than 24 hours - quite frankly a record for any customer service, anywhere. A solution was quickly provided, with Yale making sure I was comfortable doing the repair on my own - easy step by step instructions were provided. The item was shipped out less than 48 hours after I made initial contact. Unfortunately, DPD was an absolute shambles (worst experience ever, their customer service should be ashamed), but again, contact with Cameron provided a quick and hassle free solution, with my item being sent by an alternate delivery company.
I seriously can’t say enough good things about the customer service team - it’s so rare these days to get anyone who cares and this experience exceeded my expectation by a mile.

great service ,fast delivery quality goods

Masterlock Same Brand.
Masterlock is cheapo rubbish and so is this, at a high price, and you are a disposable customer without any possibility of being acknowledged. No service.

Bought alarm kit from Amazon. Someone else had returned it previously after registering it to himself. Yale won’t unregister it even though I have a receipt and the alarm system in my possession, without waiting 14 days while they get ‘permission’ from the guy who returned it, thus wasting all my time that I set aside to install it and leaving it uninstalled while I go away. Really annoyed with Yale. Surely they know an alarm is for security not to waste time because of Amazon and some other guy’s error

I have to say, the service has been brilliant. Essentially they helped me find a solution to a locked safe. I was happy that they went through plenty of security checks to ensure I was the legitimate customer. And in the end, saved me a lot of hassle.
I was dealing with Sean at Yale, who was always polite, professional and efficient.