yallo Reviews 

Completely a scam company. Lie to customers, charge more fees, impossible to cancel, extremely terrible quality. A company like this should not be allowed to operate in Switzerland.

In detail: I called in July to cancel all my plans with Lebara because the mobile quality is unbearable. I do not want any business with this rubbish company anymore. They told me there is a 2 month wait period. OK.

Three months later, I received another bill of a "Miscellaneous Fee" of 32.85 CHF. Tried to contact via contact form, chatbot, email multiple times, never received any reply. Had to call customer service (another 1.50 CHF cost).

It turned out back in July, they had lied to me and put me on some "Lebara Zero" plan instead of cancelling my plans as I requested. Now they say they submit a case and see if the fee will be cancelled. Who knows.

I wasted so much time and money once starting a plan with this company. Please please avoid at all cost!!!!!!

Could it get any worse with Yallo Suisse?

We ordered home internet at CHF 49.90 per month with free setup (since I’m handling the connection myself). Yet, they're charging us CHF 99.00 for installation and CHF 100.00 per month for the service!

Naturally, no one can assist on the chat. Naturally, no one returns our calls. And, of course, they expect us to make paid calls to reach them.

What a nightmare!

I am honestly totally dissapointed with Yallo, I have been a loyal customer and before this point I had mobile, cable and tv through Yallo. I rang to say I was disappointed with the speed of the Cable as I wasn´t getting the internet speed that I should have and they immediately offered that i could get fiber optics. After a delay on getting the installation because it turned out at the same time the owner of the apartment was getting fiber optic connections put in every apartment in the building it was agreed that it would be connected and activated on the 15th. The Fiber Optic was installed but not activation. After calling 5 days in a row and being told you`re a priority we will get back to you as soon as possible I was finally given a date another 10 days later, mind you this was after they had suggested that I cancel the cable internet 2 days after the initial activation date, thank god I didn`t. Now I am here 10 days later at 7pm after the activation time was meant to be at 5pm and having already informed them at 5:30 that I still have no internet getting off yet another phone call with them and being informed that nothing can be done until tomorrow. I am looking at an activation date 17 days later than what was originally arranged and the best they can say is sorry.

Absolute trash customer support. I made one payment that they didn't allocate to my account. no way to recover it or get any support so I just had to pay again. If you want to pay by card they charge you extra. If you want to cancel you have to use their stupid chat bot. their 'no lockin' contract has a full 2 month cancellation period. Every time you use their chat bot it asks you a million questions and then says 'no agents are available'. If you finally get an agent, they ask you some questions, and then you get the 'no agents are available error'. Their 'once in a lifetime deals' happen nearly every day with fake count downs. Completely trash company that just tries to extract money from their customers. Moving to Digital Republic.

Their app is not working on ios and their website does work on safari. Customer service said that that’s normal and didn’t even try to fix it.

They only care about the sale. Once a contract is signed, they don't even know who you are...they ignore all communication whatsoever. Cancelled!

They don't even reply to people who are not a customer yet. Glad I found out before signing up with them.

Mobile quality in Switzerland ok. Best value outside US/Europe. Shortcomings: value-added services can't be controlled. Customer-service (by telephone) is good and helpful.

The customer service is extremely poor. While the prices are good, they take advantage of every opportunity to overcharge you.

Totally useless. No support at all.
Trying to cancel my plan for couple of days from abroad. Impossible only answering basic questions again and again.
Worst experience ever.
Better stay away

I don’t recommend it

It's impossible to login to finalize the purchase. The code doesn't arrive. Not to the email not to the phone number. LOL.

Terrible customer support, only the sales team responds. Poor mobile signal in my area, spotty home Internet with unreliable speeds. Not reccomendd

Yallo offers really cheap prices but very very bad quality products. I have had limited mobile subscription and a home internet subscription. Both of them are really really slow when it's supposed to be "high speed internet". Furthermore, the signal comes and goes and sometimes I can't even google due to the bad quality of the signal. When I called to complain they told me that the region where I lived has "bad coverage" (Aargau) by also where I work (Zug) and now I moved to Luzern and it just gets worse. Finally I've cancelled both contracts. It's not worth to try Yallo, it's very very bad.

Biggest scamer company in Switzerland. the charges are out of control and the duration periods of the subscriptions. Stay away!

2 days withot nerwork, then for a while ok and again down…how such operater can get licence in Swiss?

A terrible scam from a company protected by ZERO competition as a result of the ridiculous system allowing Swiss telecommunication providers to rip off Swiss customers completely. Absolutely horrendous. Look for other options online that all for connectivity with the rest of the world.

The worst company in Switzerland!

I'm owed money for overcharging, they don't provide refunds even though they say will.

So difficult to speak to anyone, the phone reception is terrible.

The abroad charges are scandalous, trying to use their app and customer service is terrible. I wish after moving to Switzerland, I had never heard of Yallo. I'm moving to Galaxus!

I would advise avoiding Yallo if you want to avoid stress.

SIM is faulty, doesn't make good connection to sim card metalic connectors, maybe demagnetized. I explain this in chat to customer support and they said " OK WE SEND YOU NEW SIMCARD". I HAVE TO ASK how much otherwise they don't say, and they reply: 59 CHF. WHAT???????????????? FK OFFF!!!! It's your fault! I checked this faulty sim in 3 phones and does the same!!