Yamaha Motor Reviews 67

Order a collection to store but this took weeks so had to buy elsewhere so I didn't collect the item and asked for a refund. They said I need to complete a return form which I did and it says to attach the label to the parcel. It's at their shop. I haven't collected the item.

So now I need to go to the shop to collect the item so I can return it. What a waste of time.

I’m not one to usually write reviews, in fact this is the first one I’ve written on Trustpilot, however; the level of service received from such a well known company such as Yamaha is appalling.

I’ve ordered a quickshifter 2 weeks ago, and upon the 2nd working day I was informed that there was a delay at the International Gateway. I was continued to be told this until I called them on the Friday, 08/08. I was told that unfortunately there is a lot of delays with DPD at the moment and that it would be delivered at the beginning of the next week.

Come today, 15/08, the package is still stuck at the International Gateway. I’ve rang them up and informed them that the item has probably been lost and that I would like a refund, to which I was told that they couldn’t do anything with it until they had investigated it with DPD, even though this was the 10th working day.

After a bit of back and forth, I realised that I wasn’t going to get anywhere with Yamaha, even after asking to speak to a senior advisor, to which I was flat out refused. I then called DPD themselves who were very helpful and they informed me that the reason for the delay was that Yamaha Motors hadn’t given them half of the correct information, to the point where it was difficult to even verify my own address.

I then went back to Yamaha and told them what was wrong with the order and they immediately tried to deflect the issue onto DPD and that “their printers must not be working properly”. Fortunately, I didn’t take this excuse and demanded that this be made right. I was offered a full refund and was told that this is actually really common.

As someone who works in customer service, the way customers are treated are absolutely appalling and the company requires a complete overhaul. As stated earlier, I am not usually one to write a review as I would move on with my life, but based on other experiences, I thought it would be best to share my experiences with the company in the hope that others don’t waste their time.

What a joke Yamaha customer service is. Fell over in my driveway and wanted to know if the hard case mounts were available separately because I bent the rigjt side. They proceeded to ask me aboit the fall over. Was I in motion, jow fast was I going? I was loke whats that have to do with anything? Called to find out about parts availability. Why are you asking me questions about the fall over, he said he has to report it. Lol, report that I fell over in my drive? Report to who. Yeah, wont be calling them again. Absolutely terrible experience.

Nik Charalambous went out of his way to help with a quad bike issue we were facing when exporting a bike out of the UK. He went out of his way to help and chase up on the matter. 5 Star service!

DISAPPOINTMENT… I never imagined I would use this term when referring to this highly regarded brand, which I have always been passionate about. I bought a YZ 250f 2025 and after only 3 hours of use, it started to have problems with the gears. I took it for warranty because it had been less than twenty days since I had made the purchase. I still can't believe that Yamaha has declined and they even claimed misuse, reporting that the rider was riding with his foot on the gears (IN 3 HOURS OF USE). This is ridiculous, considering that my son has been riding since he was 4 years old and we have never had any problems with gears with other brands. Our mechanic said that the problem was in the fit of one gear to the other. It is completely clear that the problem was with the part. I still had to pay for the labor to remove the disassembled bike, spend money on new parts and more private labor.

Made an order for some gear - gloves, jacket and t-shirt. Order went through and was pending on my card but no confirmation. Checked and was told it didn't go through. Was told to reorder. I did, and then my items came about 10 days later (despite being told 5 days - but these things happened). On about day 8 the original order came live again and allegedly despatched all items. Contacted to cancel. No reply. Eventually they said it was too late to cancel. Another 10 days later gloves and t shirt arrived. No jacket. Was told it wasn't ordered so sent card statement with the charge on. Have since been ignored. Really poor. Will dispute through credit card company but despite loving my Yamaha bike and planning to upgrade to a new xsr900 will have a rethink and perhaps give Norton a call...

In January 2024 my Yamaha R7 2023 model was stolen at 479 miles and when I got the bike back from my insurer at the end of May I realised it was at 1049 Miles. I called Yamaha Alfred Bro's and was advised to bring it in straight for a service and that will validate the missed first service on the 1st of June and from there I thought everything was fine. in October 2024 my red oil light came on and my bike will not start. (This bike has new oil and filter every month due to the amount of use. I called Yamaha Warrantee team directly who advised me it is likely to be covered by the Warrantee after discussing with them about the missed service and self service with a friend who is a machanic and was still advised likely to be covered and was asked would l like to arrange pick of my bike to get it to a dealer to be accessed. My bike was picked up and taken to Maidstone Yamaha who striped down my R7 did not find the fault and then informed me that the Warrantee team have voided my Warrantee due to the bike missed its first service despite what I was told and informed. I was then charged £213.16 for the dismantling of my bike and advised I would need to pay to have the bike put back together which I declined. I then had to pay £139.00 to get my bike picked up from Maidstone Yamaha and phoned Maidstone and spoke to a lady and was advised that Mark was not available so I asked can you pass a message on that I have arranged to have my bike and parts picked up on the 4th November. I had no contact back so I booked anyvan to pick my bike up. Anyvan goes on the 4th of November 2024 to pick my bike up and found that they was closed. I was not able to contact Oakley Yamaha until the next day and had to rearrange the pick up Costing me a further £71.00.
When my bike was delivered on the 5th November 2024 I am missing my seat and having to chase that which will probably at to my costs to get that back now. So far Yamaha have cost a NHS worker £423.00 with next to no support. I am never buying a new bike from Yamaha again.

Avoid dealing with them just like I will in future. Purchased a brand new 24 yzf250 to find out a couple of days after purchase they've removed the CCU, a part needed to connect to the Yamaha tuner app so I can't adjust any settings to my or a tracks liking, monitor my hours, read fault codes, adjust traction and launch control or adjust maps which is properly annoying as the bike has the biggest flat spot known to mankind on low revs. First thing I heard about them not coming with them anymore was after yo-yoing messages with Yamaha themselves, due to a UK law which came out in April so they've had plenty of time to sort an alternative, I mean this isn't a bloke in a shed it's Yamaha for god's sake. They just simply ignore my messages now on the matter so will have to purchase a vortex ECU to enable the bike to run as it was sold. Seriously unless blue is your colour id look elsewhere

I ordered 3 items from YAMAHA MOTORCYCLE UK only to have 2 of the 3 items delivered,so I obviously emailed them and after no reply called!! The man on the phone advised all the items had been given different tracking numbers and the one with the console bag was showing as an error,we ended the call with him saying he would be in touch!! Needless to say I've heard nothing, no email or phone call with a delivery date or time but have received a second email saying my parcels been delivered!! If I get shrugged off again today I'm lodging it with trading standards as this is very poor customer service communication and delivery!!
Order number 1817302

After a whole month!!!!!! while we were waiting for the spare part, the machine is ready. I thank Yamaha Greece for the interest that they did not show, for the communication that I did not manage to have, and in general for the after sale support which is non-existent. It is not enough to say that you are a big company, but you have to show it in practice.

I first bought a RayZR but I did not like it and I talked with the dealer to change it to an Nmax. I am giving a 4 star for the dealer because the process was sort of long and I had to ask for updates regularly. I then contacted Yamaha Spain where I was treated very well, they addressed my concern about the process extending beyond the return period but they assured me they will get in touch with the dealer and soon we had the accept for the change. Yamaha Spain also called me when everything was done to make sure everything was fine and that the dealer respected our agreement. Very happy with Yamaha Spain and that's also the reason I chose Yamaha - for their high respect towards the customer.

This is about Yamaha motorcycle UK service!!! Scandalous!!!! My flywheel rotor from my R1 5VY model get damaged and this is suppose to be recall part change!!!
UK service is terrible and after 2weeks I get quotation for £820 !!! Which online you can get for £380 !!! Poland Yamaha service I get quote for £280!!! W.T.F is going on there !!!
Who is trying to rip me off!!! UK Yamaha service should be banned by Jap head office!!! Or serious talk Bas.ards!!!

I recently purchased a brand new 2024 Yamaha Tracer 7 GT, and it has been nothing short of a colossal disappointment. Initially, the bike seemed almost perfect in terms of weight, performance, comfort, and handling. However, nothing could have prepared me for the unimaginable wind turbulence that this motorcycle generates.

Having ridden motorcycles for the past 40 years, I have never experienced anything as atrocious as the wind turbulence on the Tracer 7 GT. The narrow screen is woefully inadequate and could be full width if it wasn't for the absurdly designed hand wind protectors. The fairing, instead of providing a streamlined experience, deflects air up and directly onto your chest from both sides, creating a partial vacuum behind the screen. This results in the most appalling turbulence I have ever encountered. Having since read various forums it does seem to be a Major issue.

Determined not to let my significant investment go to waste, I tried everything to mitigate the problem. I purchased three new helmets and dozens of different earplugs. Additionally, I fitted an extension to the screen, as suggested by several fellow riders. None of these measures made any difference to the awful drumming wind turbulence.

In a desperate attempt, I removed the screen entirely, which did result in a noticeable improvement. However, the wind deflected by the fairing and the smooth laminar flow of air from the front still made riding unbearable. I even went to the extent of sticking dozens of ribbon strips on the bike to analyze the airflow. As expected, I discovered that you are essentially sitting in a partial vacuum behind the inadequately narrow screen, and the turbulence is so severe that it feels like it's trying to suck your eardrums out due to the low-pressure vortex created by the high-speed air—much like how aircraft achieve lift.

No earplugs, helmets, or even chunky scarves made any difference. After two months of enduring this auditory assault,I spoke to Yamaha UK. They basically said there was no issue with the bike! They offered no constructive help whatsoever. It was so disheartening to be spoken down to when I was asking for assistance.
After covering only 1500 miles in total discomfort I now have tinnitus.
I decided to sell the bike, taking a significant financial loss. However, I value my hearing more than the bike.

If you are considering buying a Tracer 7 GT, make sure you test ride it above 30 mph. My mistake was test riding it on a day with pouring rain in a built-up area, which did not reveal the bike's glaring flaw. The Yamaha Tracer 7 GT promised to be a dream machine but turned out to be a nightmarish experience. Save yourself the agony and your hearing—look elsewhere for your next motorcycle.

Yamaha Motor:
- *Business Operations*: Yamaha Motor Co., Ltd. is a company that produces a wide range of products such as motorcycles, off-road vehicles, boats, outboard motors, and more ¹.
- *Company Overview*: Yamaha Motor is a company that values design, technology, and sustainability ².
- *Product Line*: Yamaha Motor Pakistan sells motorcycles such as the YB125Z-DX, YBR125, YBR125G, and YB125Z ³.
- *Installment Plans*: Yamaha Motor Pakistan offers installment plans of up to 60 months for customers ⁴.
- *Lifestyle*: Yamaha Motor Pakistan has a "lifestyle" section on their website that includes tips for riding a motorcycle during monsoon season, as well as videos and news about Yamaha ⁵.
Yamaha Motor is a company that produces a wide range of products and values design, technology, and sustainability. They offer various installment plans for customers and have a "lifestyle" section on their website that includes tips and news about Yamaha.

Don’t order accessories from Yamaha.

I ordered a fly screen for my new MT09SP.
Thought I’d use the OEM to ensure high quality and great service, but I was wrong.

There’s quite an integral bolt missing, so I emailed asking if it would be possible to send a replacement. This is clearly too much hassle for them and I have to make an hours round journey to take it to a local dealer to make a warranty claim for their incompetence.

Don’t use Yamaha for accessories, use eBay, evotec or Amazon, just anyone but Yamaha.

They clearly don’t care about customer service looking at the rest of their reviews

.

Update: I received a refund.
Presumably not a scam, just incompetent and lazy.
I ordered a £335 topbox for delivery in 3-5 days, 10 days later - no product, no communication. After speaking on the phone to the "help desk " I got this reply -
"Thank you for contacting Yamaha motor UK.
I have forwarded your request directly to the responsible department.
(Due to an increased volume of inquiries, the processing time of the specialist department is currently difficult to calculate. We therefore ask for your patience and understanding and apologize for this inconvenience)."
A request for the for the senders name or an email address of the, oh so busy, "specialist department" has yielded nothing.

On the 18th March 2024 I received an abrupt email from Yamaha Motor Europe NV that read:
"Five weeks ago, we contacted you to inform you that your MyYamaha account will be deactivated shortly if you do not take any action and that you will lose access to Digital service records and other information of your Yamaha product, Quote & contract documents, E-Commerce order information, Test ride bookings, Your events, Yamaha apps (MyRide, MyGarage). With this email we would like to inform you that your account will be deactivated in 12 days."
A bit alarming, as all my service records are digital (no physical service book anymore).
I contacted Yamaha customer services explaining that they had NOT contacted me previously (spam folder checked) and that their email was a bit curt and abrupt. A day later I got a holding email, saying someone would contact me.
Nothing for over 2 weeks.
Then, last night at 0100hrs (30th March), I got an email stating that my complaint case would be closed in 4 days (remember this is over the 4-day Easter bank holiday weekend) if I didn't reply to the request for more information. I never received any correspondence asking for more information and this was the first time I heard there was a case opened.
Again, nothing in my Inbox nor spam folder.
Something very wrong with their methods of customer communications and their style of writing.
A very poor customer service experience. Sort out your email mailing system please (absolutely no record of the original email nor the complaint case email) please and be consistent with your follow-up. I'd love to know if other MyYamaha account users have the same issue.

I have experienced the worst Customer Services with Yamaha Motors that I’ve ever known.

After buying a new MT09SP through an independent dealer (who were awesome by the way) I noticed a bubble in the paint on the tank. I took to my dealer who spoke to Yamaha Europe who contested it and I was given a number of the Warranty department in the UK.

The first call the guy seemed pretty helpful and he was going to investigate and call me back. This was early December 2023. Since then I’ve rung 8 times and be promised someone would call me back, contacted Support who have ignored me, I’ve even emailed the registered UK owner who also ignored me.

My only course of action now is to take legal action through the UK Small Claims court for a paint defect in a brand new motorbike.

If anyone is buying a motorbike expecting their warranty to be honoured or to be treated like a customer/person, buy a Honda.

Love their sea scooters! People think they only produce motorcycles, but it is absolutely not the case, they have all kinds of equipment for watersports too, and if you are into it, you will definitely like their sea scooters especially.

Update - I believe the issue was with DPD not Yamaha, therefore I have updated the star rating from one to three.
Ordered an accessory for my motorbike. Item showed as shipped the same day as the order but the shipping company tracking shows they have not received the item from Yamaha. After 5 days of this I tried to contact Yamaha. The contact email address shown on the order does not accept email and when I called the number on my order the line kept ending. The person on the other end says they have raised an investigation but I have little confidence. It's a shame as their products are OK.