Made to feel bad
I had booked a hair appointment to have washed and blow dried for a birthday party. I had asked the stylist if I could have a certain style and I showed her a photo and she said she would do it. If she had said no I would have been happy with just big curls which I had said to her but she said yes so I didn’t think there was a problem. She was lovely and did a fantastic job. However she needed help from others in the salon of which one of them I believe is the boss. He made me feel that I had done something wrong and I was taking advantage of the style and that I should have specified what I wanted. However this was not clear when I booked and I would not have known at the time what I wanted. The stylist called him over again and he huffed as if I was being cheeky and then when my style was complete he then shouted out charge her extra, charge her extra! I didn’t understand what the problem was as. It made me feel really uncomfortable and so bad. I think there had been a misunderstanding. However they made me feel so bad that I will not be going there again. The stylist did an amazing job and was very lovely. I thought the guy was so rude and think that if there was misunderstanding he could have said it to me in a better way. But I felt a bad atmosphere towards me and I will not be going again. They have lost a customer even if they care or not!