Yatra.com Reviews 

Dear Users you can check before use yatra. how they are cheating with customer. we received a mail regarding Total Refund in Non-Expirable Yatra eCash: INR 2693 but the have deducted. but now experienced with deduction. you can try if you are becoming a trust user.

Dear Ankit,
Greetings from Yatra.com!
We tried to contact you on 8887758805 at 17 :45 hrs regarding the concern. Unfortunately, your number was not reachable.
This email is regarding your refund request under booking reference number 1703250040975.
We would like to inform you that your refund has been processed as Non-expirable Yatra eCash in Your Yatra Wallet.
Please know that this is 100 % redeemable with lifetime validity and flexible to use on any airlines, hotel, holidays rail, bus, and cab providing you an immediate alternative. This alternative doesn’t restrict you to book with just one airline or book the same passengers, same sectors or comes with any time limitations for use.
Please find below the total amount of refund that will be processed for your booking.
• Total Refund in Non-Expirable Yatra eCash: INR 2693
Please find below the bifurcation of the refunded amount:
• Ticket Cost: INR 6602
• Airline Cancellation Penalty Deducted: INR 3209
• Promotional Discount Deducted: INR 300
• Yatra Service Fee Deducted: INR 400
• Total Refund Amount: INR 2693
Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.
Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search and seamless online booking experience to its customers.
We thank you for your patience and patronage.

Regards,
Ayush Jha

Domestic Flight Service Team

Date of experience: March 18, 2025

Dear Users you can check before use yatra. how they are cheating with customer. we received a mail regarding Total Refund in Non-Expirable Yatra eCash: INR 2693 but the have deducted. you can try if you are becoming a trust user.

Dear Ankit,
Greetings from Yatra.com!
We tried to contact you on 8887758805 at 17 :45 hrs regarding the concern. Unfortunately, your number was not reachable.
This email is regarding your refund request under booking reference number 1703250040975.
We would like to inform you that your refund has been processed as Non-expirable Yatra eCash in Your Yatra Wallet.
Please know that this is 100 % redeemable with lifetime validity and flexible to use on any airlines, hotel, holidays rail, bus, and cab providing you an immediate alternative. This alternative doesn’t restrict you to book with just one airline or book the same passengers, same sectors or comes with any time limitations for use.
Please find below the total amount of refund that will be processed for your booking.
• Total Refund in Non-Expirable Yatra eCash: INR 2693
Please find below the bifurcation of the refunded amount:
• Ticket Cost: INR 6602
• Airline Cancellation Penalty Deducted: INR 3209
• Promotional Discount Deducted: INR 300
• Yatra Service Fee Deducted: INR 400
• Total Refund Amount: INR 2693
Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.
Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search and seamless online booking experience to its customers.
We thank you for your patience and patronage.

Regards,
Ayush Jha

Domestic Flight Service Team

Have booked 3 international tickets thru yatra. On ticket price they are showing clearly 0 cost 0 % emi ,n showing tickets at lower price. So we book frm them and in the interest statement they are charging full amount of interst and also mentioning that the bank is charging. Clearly the ticket price the total of 3 emi mentioned is also different in the final column n now the ticket cost in the statement is different.
If you wanted to sell tickets at higher price ,you should mention that at the booking time only. Clearly misleading customers to buy tickets from their site.

I am a first time user of yatra and would like to highlight the horrible experience I have had with them
I was planning a visit to visit Singapore . I bought the ticket but had it for the wrong date . I called them immediately to correct the incorrect information. They told me the ticket was non refundable so cannot change . I told them that was fine and to leave it as is . Subsequently I found out that the ticket was cancelled and I was only getting less than 10% as refund. The company kept on calling me and email me with incorrect information and telling me that it was my fault and I was not due a refund.bery very disappointed with all the people I spoke with. They sent me several emails blaming.me for the cancellation. Will never buy from the . Stay away from them . BAD company and worse Customer Service. . Please do not ever use yatra. Com they are the most horrible company. Please save your hard earned money so that you don't get scanned by this fraud.

want to Give -ve rating....but cant

I wanted to travel to Prayagraj on 8th Feb and booked the bus ticket worth ₹6300/- AC sleeper from Hyderabad through Yatra.com. On the ticket,
the bus timing was 11:00 AM. On the website, for the same travel and destination, lower prices were showing for the same day, but the morning
price was higher. I chose this time since I planned to reach my destination at a particular time, considering 6-8 hours of buffer time for the
21-hour journey (as per the website).

One day before traveling, i.e., on 8th Feb, I called the number shown on the ticket. The person who answered said it was a different Dhananjaya
Travels and that they mistakenly listed my number on the website. They assured me not to worry and that the travel person would contact me 2-3
hours before my traveling time (11:00 AM on 9th Feb).

The next morning, at 8:00 AM, I did not receive any calls or messages related to the bus details. I then tried calling Yatra.com customer care,
but the number showed as "not in use," and another number displayed "all lines are busy" every time, for the next 45 minutes. Then I called to
the person to whom I called last night. The guy first said there were no buses to Prayagraj in the morning, and all buses were leaving Hyderabad
from 4:00 PM onwards. But when I mentioned that my ticket showed 11:00 AM, he started shouting at me, saying, "Bhai, maine ek baar bola samajh nahi
aata kya? Mai abhi 4:00 PM ki gadi chala ke aaya hoon, mujhe so ne de, mera neend aur dimag kharaab mat kar." Then, I said, "My travel time is
11:00 AM, and I need to travel at that time. How are you saying the bus time will be 4:00 PM without sending me any notice?" He replied, "They must
have sent a message or email. 'tum Padhe-likhe log" don’t check messages and emails start calling to us to fight. I said, "I have checked all my
emails/SMS/WhatsApp, everything, to check such things before calling you since I was getting worried about it." Then he said, "Abe, bola tha na,
bheja hai. Mera time waste mat kar, sab samajh le, maine call pe bola diya na, yahi confirmation hai," and disconnected the call.

I became anxious as I was unable to think about what to do next, since I now felt I wouldn’t be able to travel, almost on the verge of crying.
One concern was that I had already booked my return journey flight tickets worth ₹11,000/-. Then I spoke to one of my roommates, and I tried
calling with his number. The person started the same old story, saying they mistakenly posted my number and then disconnected the call. My friend
called him again, and he started narrating the second story about bus timing changes and saying I had already been informed through SMS. By that time,
I took the call and started saying I needed to travel at that time anyhow. He asked, "From where did you book the tickets?" I said, "From Yatra.com."
Then he said, "Call them to pick you up." I replied that their call was not reachable, and he started giving me bad "gallis." In reply, I also started
giving him the same words back, and within a few seconds, he disconnected the call.

I then spoke to another friend to discuss the same issue, and he advised me to calm down. He said, "It’s urgent for you. You go, and I'll share 50% of
your flight tickets, whatever it is" (the flight ticket cost ₹23,000/- for a one-way flight for the same day at 7:00 PM).

Later, at 4:00 PM, I received an SMS and WhatsApp message that my bus was rescheduled, and the new timing was 4:30 PM from a place around 20 km from my
house (it usually takes 45 minutes to reach there). This place was totally in the opposite direction from the location I had chosen during booking the
tickets (which was 7 km away). Immediately after, I received a call from another number asking if I could reach the new location, as they were going to
start in 30 minutes. I said I wanted to cancel my ticket, but he said it was not possible from their side, and I could only do it through Yatra.com. From
the morning onwards, I had been trying to cancel my ticket, and it kept showing, "Sorry, your cancellation has failed. Please contact cancellationatyatra.com."

So this costed me ovrall 23,000 + 6300 + 11,000 = 40,300/- journey which could be 25,000/- if if would have done booking for flight initially instead of bus.

Edit :
booking refernce : 0502250020672
PNR : AY5601651129
that guy no, who abused me and showing his no ticket by Yatra : 9246584746
NOTE: Don't want to show my email id on public platform, but you can get it from form your records through booking ID.

I booked a ticket from Ahmedabad to Nagpur today. A convenience fee was added at the very last moment so that no body notices it. It's is an open scam going on. This was my very first and last booking with yatra.com

THEY ARE NOTHING BUT CHEATER. CONFIRMED MY AIR TICKET AND AFTER THAT I GOT A CALL THAT PRICE HAS BEEN INCRESED SO NOW I HAVE TO PAY EXTRA FOR THE SAME SO I ASK THEM TO CANCEL ALL MY BOOKINGS AND REFUND MY MONEY.
THEY TOLD ME THAT I WILL NOT GET FULL REFUND.

SO THEY ASK FOR EXTRA MONEY AFTER BOOKING AND IF YOU WANT TO CANCEL TICKET FOR THIS KIND OF FRAUD THEY WONT REFUND YOU.

THEY ARE FREAKING SCAMSTERS.

Scam. Reached hotel in Varanasi. They had no clue about the booking even though we had a confirmation number/ multiple emails. Left stranded

Yatra confirmed my booking at Ravikant Hotel, Parvati Road Pune where they have no tie up. I was left helpless at at 9:30 pm at time of checking where hotel said that I have no booking and hotel is full. I had to spend more money and went through difficulties and no helpline number was available from Yatra. They have started my refund but its is very horrible website for travellers.
They should stop this business.

Yatra.com is a big group of scammers. Had my payment done via Gpay but I never received the confirmation mail or message from them. That too at 11pm. There is no customer care service that is available online. The numbers are Fake and they’ll tell you to mail them but there is no response after many mails. It has happened with many others . Please I suggest who so ever is reading this review please don’t book from them.

I dont want to give any star , Please avoid booking flight tickets if you don't want to suffer.There management don’t know how to refund money . its a worst application till date

I was booking a flight from Kolkata CCU to Hyderabad for a medical checkup. And during that time the website of Yatra kept on flickering, there was some kind of bug on the site and Yatra booked my flight from Delhi to Hyderabad. I kept on calling their helpline number but it was dead, not a single customer care service was available. It was so annoying to the point that despite repeated attempts of cancellation from my side and faulty functioning from theirs I was angry and approached the consumer court in India and after receiving legal notices Yatra emailed me- your concern has been resolved and assured me I will get my money back. Till date I didn’t receive a single penny of refund from Yatra! And the best part there are millions of pending disputes of Yatra with customers yet this company is up and running and the govt hasn’t declared it a scam site yet!

I had to give one star because there was no option of giving it ZERO stars. Worst website experience ever. While making the payment due to their website glitch they changed the airlines and the timings consequently got changed. There is no customer care to speak with. No response on mail.

DEFINITELY NOT GOING AGAIN WITH THIS WEBSITE. NO ONE ELSE SHOULD USE THIS WEBSITE EVER.

PLEASE DO NOT BOOK your tickets from Yatra.com worst experience ever I booked my flights from their app and website then the airline canceled the flight 48 hours before but I was only informed by email and their application, website, and also the toll-free number mentioned that I have an active booking and Yatra did not provide any compensation. I had to book tickets because of their pathetic service

I visited to goa, they booked so called 4 star hotel where they will not provide you any 4 star service not even water bottle till you ask them, also driver timings are so bad 9:30 to 6 only.
And we wanted to visit on beach after 6 for dinner we haved booked our own vehicle.
We wasted our money.
So bad experience this time

VERY BAD EXPERIENCE
THEY CHEATED ME BY NOT CONFIRMING MY TICKET ONEWAY AND THEN CANCELLED IT BECAUSE FARES HAD INCREASED
THEN WHILE BOOKING THE RETURN TICKET ,TIMINGS AND FLIGHT CHANGED AFTER PAYMENT WAS DONE
I FEEL VERY BAD AGENTS ARE PRESENT TO BOOK THE FLIGHT

I have bad experience for goa tour.

I have taken package rs 12999 with adventure trips with pick and drop railway station.

First bad experience is they did not call to us and proper guidance how to reach and about activities.

I have 20 times call the tour advisor.
He gave us one phone number and we need to call the person for activities.

Don't take package from yatra for any place. Bad services and you will not enjoying your tour

The worst company. DONOT BOOK. DONOT TRUST.

A worse company?
What’s the point of giving the details of booking when you don’t even have courtesy to act.

They are thieves, they make u buy a ticket and never issue u a PNR number. After 24 hours they cancell ur ticket and charge u 2000 as cancellation fee.

Yatra.com failed at all levels to be a travel agency in India.
I had the worst experience of my life in booking international flight from Del to SFO.
1. Booked Del to SFO and received confirmation from yantra.com at 1:47 PM including confirmation number and Airline PNR details. Paid 3,76,000 INR
2. 4 hours later agent called me asking for another 28000 INR to keep the booking
3. Upon asking questions, why there is such miscommunication, all vague answers and nothing concrete
I highly recommend to refrain from using this company for any travel needs.There are much better companies around.
Planning to file a consumer court complaint as well.
Booking Reference Number - 3107240051357
Message in my email says-

Dear Prateek Mittal,
Congratulations! Your flight booking is confirmed.

Update for Yatra.com reply!
My point is simple and Yatra should not send confirmation of booking unless confirmed from airlines.This is part of unethical business practice

Update: 12 sep 2024
I was promised by Yatra that they will help me in my next booking and waive any convenience fee plus provide best fare pricing with all available promo codes. I was trying to contact Yatra and have sent 6 email with no response. I have booked tickets with Yatra and have been looking to get refund of convenience fee and promo code "DigiSmart". Totaling of amount 14,000 INR. Yatra.com customer support, this is in your court to make things right.
Email sent again today with subject-
"Email#5- No response, will escalate-Re: 'YA:45145962'
"