Yay.com Reviews 985

Dom was incredibly helpful and responsive while we explored Yay.com’s API and SIP integration for our platform. He made the whole process smooth and easy to understand. Great service, great platform — and Dom definitely deserves that day off!

— Mehmood

Dom Baker! Always super helpful and full of knowledge. He's someone who deals with my support tickets regularly and always resolved any issue quickly.

Had a complex number porting task and have been helped every step of the way by a fantastic support professional - Sophia. She is responsive and on-top of everything, and always friendly and charming. A real pleasure to work with! Well done and thank you.

The team at Yay are always responsive and efficient. They look after me as both a customer and one of their partners. What I like most is their accessibility, they answer their phones til late into the evening but also have plenty of self help in the knowledgebase. Their products are competitively priced, reliable and innovative. Their senior tech support engineer Dom often comes to my rescue when I am struggling with a knotty issue.

Penny, we all need staff like penny!

Super effective, efficient and professional.

The transition was smooth from our previous providers, the support has been outstanding - an actual person, people!!! who listens to you and is not just following a scripted answer or route

Recommended by my IT consultant when our complex home IT was badly let down by BT. Their VoIP service seems excellent, although currently not working, since BT - no doubt out of spite - disconnected our broadband and TV service on Sunday when they had assured me by phone and letter that they wouldn’t. Junaid and his tech colleague Rowan have been brilliant, setting up a VoIP connection in 20 minutes over the phone, when BT tried for weeks, sent an engineer and still failed. Small, agile businesses beat the behemoths every time.

Easy to use and great value. I had a few questions about a domain, and they responded quickly.

Great Service, Great People

Quick and easy set up. Excellent customer service from Junaid Teladia (Account manager)

Great customer service, robust platform and reliable technology.

Excellent service and great product!

Special thanks to the superb Junaid, who has been fantastic! From start to finish, his support, patience, and expertise have made the entire process seamless!

We've had an excellent experience with Yay.com for our business phone system. The app is incredibly user-friendly, reliable, and packed with great features that make communication seamless. Setting everything up was a breeze, and the call quality has been consistently excellent.

A special shout-out to Junaid, who was fantastic throughout the entire process. His support, patience, and expertise made everything smooth and stress-free. He went above and beyond to ensure we had everything we needed.

Highly recommend Yay.com to any business looking for a top-tier VoIP solution!

Great service by the team! Very friendly with answering questions and helpful with getting the right service for you :)

I initially gave a 1-star rating due to a frustrating experience, but after Bertie called me and resolved the issue, I am updating my rating to 5 stars.

Today I received exceptional service from Rowan at Yay. He was extremely helpful, patiently navigating me through the dashboard and making sure my system was set up correctly. I felt truly valued as a customer.
Rowan is an asset to thee team and has gained a client for life!!
Thanks again to Rowan and the Yay Team!

Super helpful supportive service received whilst porting a landline number to the VOiP service, excellent value can't fault them and I have saved a massive amount of money each month!

Great service and support. Not a problem and been using since 2018.

My Yealink VOIP phones were fighting back and base station wouldn't configure. Spoke to Charlie very helpful. Had to get previous supplier to factory reset the base station as they had used their own PIN.

Charlie picked up my second call and really did battle with the configuration and helped me every step of the way. Finally we have both handsets configured to the two phone numbers.

Couldn't be more helpful and they answered the phone quickly without loads of menus to go through before speaking to someone.

Mike

Excellent support service from Rhianna at Yay.com, professional, friendly and helpful. Escalated my issue to an engineer, proposed a solution and delivered in the timeframe she promised. 2 years a customer of Yay and never had a bad experience, great service!