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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, encountering significant delays and difficulties when trying to withdraw their winnings. Customers frequently reported issues with the response time from customer service, noting that support was often unhelpful, unresponsive, or provided inconsistent information. The website itself was a source of frustration for many, particularly regarding the verification process (KYC), which was described as endless and repetitive, leading to funds being locked for extended periods. Some people were satisfied with the quick payouts and the availability of various payment options, including cryptocurrency. They also appreciated the bonuses and the responsive customer support in multiple languages.

What people talk about most

Payment

Customers had negative experiences with payment. Many reviewers report significant delays and difficulties... See more

Response time

Clients share negative opinions on response time, with many reporting significant delays in receiving replies... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration over unhelpful... See more

Website

Reviewers express strong dissatisfaction with the website. Many customers report issues such as hidden... See more

Refund

People report negative experiences with refund, often citing issues with withdrawal requests being cancelled... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nice casino but slow in withdraw from 25 aug till now pending €850. And still on verification waiting from provider very disappointed

Company replied

Rated 3 out of 5 stars

support helps with everything, I reply to emails from online support almost every moment. They helped me a lot in the beginning, and if I get paid or what I won, I will give it five stars. Best re... See more

Company replied

Rated 2 out of 5 stars

So i register with ybets.net, make deposit receive bonus play slots and win. When i make a withdrawal, it shows being processed then after 4 days gets cancelled. I go to chat, they say nothing. Then... See more

Company replied

Rated 2 out of 5 stars

Insane practice!!! They limit my account on sportsbetting, still force me to do rollover (already shady). I do it in casino, they say I have to do in sports. 500€ x3 (did not use any bonus this is j... See more

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

Launched in 2023, Ybets Casino bursts onto the scene with a dazzling array of over 6,000 casino games, sourced from over 100 top-tier providers. Ybets understands the importance of choice and convenience. Alongside a range of supported cryptocurrencies like USDT, BTC, TRC, ERC, etc, the platform seamlessly integrates fiat payment options, making it accessible to a wide audience. Just choose what Visa or Master card you want to use for the payment. No crypto but you really want to play using it? No worries, we got you covered. Our Mood Pay method can provide you with this opportunity. New players are greeted with an impressive 500% welcome bonus, giving their initial deposit a significant boost. The rewards continue with a 20% cashback offer and the chance to win up to 5 BTC on the exhilarating Engine of Fortune. Ybets ensures a hassle-free gaming experience. With no minimum deposit required for cryptocurrency users and a streamlined registration process (including SSO options), getting started is quick and easy. Beyond the extensive game library, Ybets offers an immersive live casino experience, thrilling jackpot games, and instant-win options for those seeking immediate thrills. A user-friendly interface, available on both desktop and mobile devices, ensures seamless navigation and gameplay. Ybets prides itself on exceptional customer service. A dedicated multilingual support team is available 24/7, offering assistance in 26 languages to ensure a smooth and enjoyable experience for all players.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 4 out of 5 stars

I had won$200 earlier this week and and…

I had won$200 earlier this week and and only deposited$20. And if took right around 24hrs for me to receive the money. It's not the fastest pay out I've had but it is a lot faster then most

4 February 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Chris,

Thank you for making us your choice for entertainment!

Best regards,
Ybets Team

Rated 5 out of 5 stars

I've been kicking it at Ybets for a few…

I've been kicking it at Ybets for a few months now, and honestly, it's been a pretty chill experience. The games are fun enough, the graphics are decent, and the payouts feel legit. I haven't had any major issues, it's just a solid place to play some slots or whatever when I'm bored. Nothing mind-blowing, but definitely a decent time.

31 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Mila,

Your satisfaction is the best reward we could ask for!

Best regards,
Ybets Team

Rated 1 out of 5 stars

My withdrawal was cancelled.

My withdrawal was cancelled after hitting my first maximum win.. without any email notification, due to 'provider review' which is a lie based on other reviews and just means I was scammed. I will update if this changes.

31 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Adam,

We’re sorry for any inconvenience you experienced and thank you for pointing it out. Transparency and fairness are cornerstones of our platform. To protect players, we work with trusted providers who monitor compliance with rules. Checks are not reflective of mistrust but are essential safeguards that must be completed before play continues.

Best regards,
Ybets Team

Rated 1 out of 5 stars

I played in this casino and won 600…

I played in this casino and won 600 dollars. When I tried to withdraw my money the canceled my withdrawal and blocked my account with the excuse that a provider is doing a review. 2 months later they let me withdraw again. But guess what? As soon as I withdrew my money they cancelled my withdrawal once more asking for KYC even though I asked them multiple times if they need any paperwork for my verification and they clearly stated that it wasn't necessary. Now they don't even answer my emails where I ask them what documents they need for the verification. Don't listen to the NPC's that rate them 5 stars avoid this scam at all costs. It's better if you just throw your money to the Garbage bin.

1 December 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Kastri,

Your input is appreciated, and we’re sorry for the disappointment caused. We place the highest value on the safety of your funds and account. Therefore, extra verification may be required. These checks are conducted responsibly, as quickly as possible, and in line with our licensing obligations.

Best regards,
Ybets Team

Rated 1 out of 5 stars

Avoid until further notice

I have used this site for around 3 months. Throughout this time, I have successfully managed to withdraw funds on some occasions. There does exist a $1000 daily withdrawal limit, however this is made known when browsing the site.

The reason for the 1 star review is that on 3 separate occasions, upon placing a bet, the site has taken the funds without actually placing the bet. When contacting support, they have advised that they cannot help with the issue and have forwarded it to another department.

This was over a week ago and I still have not heard back from this “other” department. I have been informed by the support chat team that they have a large backlog, however this issue should not happen multiple times, and even if it does, it should be resolved immediately.

I would strongly recommend everyone to avoid using ybets io & ybets1 io & ybets net (same sites) until issues like these are resolved.

I will update this review as soon as any resolution is obtained, so assume that they have kept the funds if you are reading this.

30 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Player,

We’re always striving to be better, and your feedback guides us. Our technical specialists work constantly to ensure uninterrupted gameplay, in cooperation with the game providers. Sometimes, an error occurs mid round, which may cause the bet to be stuck or result not to be displayed. In this case, our team works with the game provider to check the result of the round and act accordingly.

We sincerely hope the situation was resolved and can't wait to hear your updated feedback if so!

Best regards,
Ybets Team

Rated 5 out of 5 stars

I just started playing at Ybets and…

I just started playing at Ybets and it's quickly become my go-to online casino! The game selection is fantastic, they really do have it all, a wide variety of slots, tavle games, and live dealer options to choose from! The user interface is really well made and easy to navigate, making it super simple to find my favorite games and to try new ones.

22 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Manuel,

Thank you for your support, it means so much to our team!

Best regards,
Ybets Team

Rated 1 out of 5 stars

Thieves

I have been playing for 15 years with over 20 companies
15 days ago I went to play a sports bet of 25 euros they took my money and the bet was not played, it wrote an error
I am still waiting for the refund I spoke on chat I sent an email and I am still waiting
A while ago the same thing happened with 120 euros this time and from what I see it has happened to others too Will someone responsible deal with this company and the money that is being illegally stolen from accounts?

30 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Sotis,

We apologize if your visit was not as enjoyable as it should have been. Our technical specialists work constantly to ensure uninterrupted gameplay, in cooperation with the game providers. Sometimes, an error occurs mid round, which may cause the bet to be stuck or result not to be displayed. In this case, our team works with the game provider to check the result of the round and act accordingly.

We sincerely hope the situation was resolved and can't wait to hear your updated feedback if so!

Best regards,
Ybets Team

Rated 5 out of 5 stars

I've been having a blast on Ybets…

I've been having a blast on Ybets lately! It's been a total win so far, I'm loving the games, the site and the whole experience. The cashback system is pretty cool and there are so many games to choose from, I haven't even played them all yet! I was having a little problem with a withdrawals once, but their support team got it sorted in a flash, no fuss. And the best part? It's free to use, no hidden fees or anny BS. That's a big plus in my book. If you're looking for a fun, free online casino, then you gotta check out Ybets.

24 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Silvio,

Your feedback is a reminder of why we love what we do!

Best regards,
Ybets Team

Rated 1 out of 5 stars

They literally robbed my own cash

Never played on a website and got my money taken away I made a last load of 188 bitcoin I played 88 the rest was taken from my balance customer service kept I wrote them on chat it only one guy changing the subject and there is no number to call I can’t believe I got robbed this the first website to ever do this to me

25 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Alensky,

We regret that we didn’t provide the quality of experience we aim for. The deposit balance of the player is always secure and can only be changed by actions of the player. If you believe an error occured, please contact us via email or live chat and the team will be ready to check it further!

Best regards,
Ybets Team

Rated 5 out of 5 stars

I'm a big fun of Ybets

I'm a big fun of Ybets, honestly. The casino is visually appealing, and the game selection is huge, they have all the options. I particularly enjoy the live dealer games, they make it feel like I am actually at a real casino, which is cool. The customer service has always been helpful and friendly. I've not had any problems with the withdrawals either and everything has been processed quickly and smoothly. It's just a really good platform all around, I highly recommend it!

20 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Justa,

Thank you for your kind words! We’re thrilled you enjoyed your time with us!

Best regards,
Ybets Team

Rated 5 out of 5 stars

The customer support team is always…

The customer support team is always there to help you out with any problems, no matter what time it is. I've had nothing but good experiences with Ybets, and I'm telling you now, I'll be playing here for a long time, it's a solid choice and I have no reason to go anywhere else.

15 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Recaredo,

Thank you for highlighting the excitement of your visit!

Best regards,
Ybets Team

Rated 1 out of 5 stars

Scam

Never thought I would write a review on gambling site, but this has to be done. I have played on most of the casino, and while I have lost everything I had on sites like Stake and Rollbit, never had an issue there. But Ybets is different, live support is so weird that its hard to believe, you are talking to people. Sometimes the messages come in spanish or german. Freaking ridiculous. Even though I didnt have problem withdrawing money, I had so many problems with their site being dogshit. Often times I bought bonus on a slot, I took my money but it lagged me out of the game and bonus wasnt there after. After contacting them, they wanted info and said that other department will contact me via email, which never happened. But even worse experience I had with sports betting. I counted 4 Times, when I placed bet, money gone and bet didnt even place, every time I contacted support with my issue and response was the same. Message forwarded to another department to solve. No email ever since, only emails are their marketing emails. I doubt they have a special department. Complete thrash scam site.

15 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Simon,

We hear you and will work on the issues you highlighted. Our technical specialists work constantly to ensure uninterrupted gameplay, in cooperation with the game providers. Sometimes, an error occurs mid round, which may cause the bet to be stuck or result not to be displayed. In this case, our team works with the game provider to check the result of the round and act accordingly.

We sincerely hope the situation was resolved and can't wait to hear your updated feedback if so!

Best regards,
Ybets Team

Rated 5 out of 5 stars

I've tried a bunch of online casinos

I've tried a bunch of online casinos, but Ybets is on another level! The cashback feature is awesome, it keeps things exciting. There's a ton of games to choose from, so you'll never get bored. The only thing that's a little annoying is that withdrawals can take a while, but that's a small price to pay for a great casino experience. Ybets is the best!

11 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Claytontin,

We’re so happy you had a memorable time with us. Thanks for sharing!

Best regards,
Ybets Team

Rated 1 out of 5 stars

Scam website totally scamming players…

Scam website totally scamming players with their withdrawals

13 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Art,

Your experience matters to us, and we’ll use your feedback to improve. Our commitment is to process withdrawals in a timely manner, taking into account financial system protocols. We continuously work with our partners to enhance speed and reliability. Thank you for your understanding.

Best regards,
Ybets Team

Rated 1 out of 5 stars

Delay tactics to prevent withdrawals

Initially I had a fine time with ybets as there are many games and support was good. Withdrawals were prompt. Over the last six months, however, this has changed dramatically. Initially, withdrawals were ignored for days before prodding/processing successfully. Then they were restricted to $1000 max per week. Then two months ago my $990 withdrawal request was reversed and my account was put in "verification mode." During this time, I made the mistake of continuing to play and lost the additional few thousand I had in my account. I am continuing to wait on provider verification now going on two+ months and have contacted customer service several times by email and chat support, getting the same stock reply that reviews sometimes take longer than 14 days. I really don't know what the problem is since certainly a review can be easily conducted using software or AI. I strongly believe these are simply delay tactics to keep users gambling so they lose their $ and have nothing to withdraw and will believe so until my account is no longer under this lengthy review and I can withdraw again. Edited to drop my rating to one star after continuing delays from customer service without resolution.

30 October 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Sergio,

We’re disappointed to hear that we let you down. Protecting fairness and transparency is fundamental to us. Partnering with reputable providers, we ensure games remain compliant and free of unfair practices. Routine checks support this mission and help sustain a healthy gaming atmosphere.

We do not support automated checks as they have a certain percentage of false positive results, which negatively impact honest and fair players, which we cannot condone.

Best regards,
Ybets Team

Rated 1 out of 5 stars

They don’t let you withdrawal

I started playing in this casino I did 2-3 small withdrawals when I won above 700€ they cancel my withdrawl and banned me from withdrawl saying a provider is reviewing my bets( I have all the screenshots of canceled withdrawals, bet id of winnings and supports messsages) that they say take up to 14 days but you can continue deposit and play there! me of course I lost the 700€ and after a month ( yesterday) they said to me you are reviewed you are okay I deposit again and won 1800€ I withdrawal the same day they unbanned me and the next day of course I can’t withdrawal because a provider is checking my bets again one day after the previous review was okay and of course the first withdrawl I tried to make after the ban! The support said to me it’s a mistake and they will resolve it and the next support told me it’s not in their right to do something if a provider want to do so at the emails they don’t respond
1 star until the matter is resolved I will not play the money of course I have other casinos if I want to play until the matter resolves!
I will update to change my rating if I do the withdraw and continue play there if they prove they can pay if you win and no only deposits!

10 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Thanos,

We regret that your visit was disappointing. Transparency and fairness drive everything we do. By working with leading providers, we ensure compliance with rules and prevent bad actors from disrupting play. Checks, once completed, enable uninterrupted and fair gameplay.

Best regards,
Ybets Team

Rated 5 out of 5 stars

Played with no deposit bonus and won…

Played with no deposit bonus and won 40$,payout was fast. Great casino

5 January 2025
Ybets logo

Reply from Ybets

Dear Milos,

We love hearing that you had a great gaming experience, thank you!

Best regards,
Ybets Team

Rated 1 out of 5 stars

Literally the worst casino ever

Literally the worst casino ever, lost 2 withdrawals and took them over 80 days for it to be returned to my Ybets account, now I’ve to wait on the withdrawals to be processed again, that can take a week, I won over 30k but because the withdraw amounts are so small 1000 per day max 2000 per week, I blew it all, absolutely trash casino stay away, there responsible gambling doesn’t work either so there just out to get everything they can from you.

15 October 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Rayan,

Thank you for letting us know about the issues you faced.
We aim to process withdrawals quickly, though financial procedures and payment system capacity must be considered. Our collaboration with partners ensures smoother operations in the future. Thank you for waiting with us.

We are committed to always enhancing ways to improve player control over their spending and account. Which is why the team is always ready to assist if you wish to change your account status via live chat or over email. In addition, we have implemented several tools in your profile, which allow you to do necessary changes yourself, improving response time to almost zero!

Best regards,
Ybets Team

Rated 1 out of 5 stars

Scam AVOID at all cost!

The 5 star reviews are beyond phony. This website should be avoided at all cost. They were once ybets.net which shut down overnight and emerged as ybets.io without any notice.

Once you deposit your money, consider it gone. You'll be lucky to get one or two withdrawals out of them. They can cancel your withdrawal at anytime then place a restriction because your "bets are sent to a provider for further review". The customer support bot will give you the run around that its 14 days but could be more. Its been more than that and still the restriction is there. See previous reviews that have the same story. Unfortunately for me, I did not research them prior.

5 January 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Chain,

Your input is invaluable as we continue to improve our services. We are committed to fairness and transparency across the platform. Through collaboration with trusted providers, we maintain compliance and fairness. Checks, once concluded, guarantee secure and enjoyable gameplay.

Best regards,
Ybets Team

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