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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and efficiency, highlighting their excellent service and quick response times. Many people appreciate the ease of contact and the smooth process from initial inquiries to problem resolution. However, some people were dissatisfied with the company, describing it as expensive and difficult to reach the right personnel. There were also mentions of issues with service provision and communication, particularly concerning contract agreements and resolving disputes.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently signed up for the Starlink Broadband with Yellowcom and have had a pleasant experience so far. Stephan initially got in contact with us and sold us the product. He was clear and... See more

Company replied

Rated 5 out of 5 stars

Can highly recommend Yellowcom and the service they provide. I have only ever had small issues with them on a couple of occasions - couldn't log in online / trying to set up holiday recordings etc. As... See more

Company replied

Rated 5 out of 5 stars

We contacted Yellowcom late in the afternoon and were handled by Cliodhna Kennedy who was very friendly and efficient. We expressed that we were a start up and urgently needed a number for our brandin... See more

Rated 5 out of 5 stars

Have had a few issues in service which were logged and Michael Robinson was straight on the case and did not leave a stone unturned until it was fixed and we were happy with the service being 100%. he... See more

Company replied


Company details

  1. Telecommunications service provider
  2. Telecommunications equipment supplier

Information provided by various external sources

Leading provider of mobile and landline solutions for business


Contact info

  • Clydesdale House, Glasgow Business Park, G69 6GA, Glasgow, United Kingdom

  • yellowcom.co.uk

4.9

Excellent

TrustScore 5 out of 5

780 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Micheal Robinson

Micheal Robinson, provided an excellent customer service. Thank you for your patience and making the experience as easy as possible. It was a pleasure to have you with us to solve the issues we were having.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

The effort and knowledge that Keely supplied regarding our new contract was amazing and very professional. She ran it very smoothly and I can't thank her enough for all her help and hard work, Also Gavin was very impressive regarding the new phones and set up and swiftly posted them out to us as we needed them in a hurry which was exceptional and we were very happy!!
And the overall support from Yellowcom is exceptional and I would not hesitate in recommending Yellocom in the future

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Always Helpful

Always Helpful
Everyone who answers the phone is well mannered and helpful and I appreciate always being directed to the right person to deal with my query

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Service and Communication

We had a connectivity issue which Michael Robinson helped resolve. He was very helpful throughout—kept us informed with regular updates, followed up promptly, and went above and beyond to make sure everything was running smoothly. Great support and much appreciated.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Top Tier Support!

We continue to get great support at multiple levels from technical to account from the Yellowcom team. I have high expectations for our company needs and Yellowcom have always matched or exceeded these at times. To name a few specific people and to say thanks to Natalie, Gavin, Stephen & Andrew! ~ Dean Lyttle, North American Division Manager, AES Global

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful!

Super helpful. Michael Robinson was able to resolve our phone issue remotely and made sure to go above and beyond to check it was still working.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Seamless Process, Satisfied Customer

As a small business dealing with constant connectivity issues, the prospect of having a system with back up reducing the down time we previously faced was something that has the potential to future proof our business. Gavin was our point of contact and made the whole process so fluid. His dedication to ensuring all of our questions were answered was deeply appreciated. The communication was impeccable from start to finish and we will be definitely be recommending Gavin and Yellowcom to anyone thinking of future proofing their phone and broadband systems. Thanks Gav!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

We recently moved our company telephone…

We recently moved our company telephone system to Yellowcom, the installation by Kieran was great, something other companies were trying to have us do ourselves. The support from Angela keeping us informed of the number being ported and any tweaks we wanted to the set up were done quickly and efficiently. Highly recommend

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Yellowcom are a brilliant company and…

Yellowcom are a brilliant company and the staff particularly the support staff are fantastic. So easy and patient to deal with and all issues dealt with fast and efficiently
Gavin has been a huge support to us in particular

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Full support throughout a migration process

From the sales process right through until the migration of all services was successfully completed yellowcom have provided us great advice, good communication and a fast response. It's all in and working. Thanks.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

5 stars all around

Michael was so easy to talk to, nothing was a bother to him. He fixed the problem straight away while I was on the phone. Michael's customer service was excellant.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Want to say a big thank you to Ross and the account management team in helping me resolve my query, great service

25 March 2025
Unprompted review

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