Yepoda Reviews 23,061

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,634 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, noting significant improvements in their skin's appearance and hydration. Many people appreciate the fast and reliable delivery service, as well as the eco-friendly glass packaging and the availability of refills. The user experience, from navigating the website to the ease of incorporating products into routines, is frequently highlighted as excellent. However, some customers experienced issues with their orders, including missing items, incorrect products, or lost deliveries, leading to frustration with the resolution process. A few other people also felt that certain products, like the roll-on sunscreen or cleansers, either dried their skin, caused breakouts, or had an unpleasant smell.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing excitement for new releases... See more

Quality

People report positive experiences with product quality, with many reviewers stating their skin has never... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers expressing satisfaction with... See more

Order

Clients share ambiguous opinions on order experiences, with many praising the ease of ordering and quick... See more

User experience

Users describe positive interactions with user experience, finding products lovely to use and noting an easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the ritual of looking after my skin and these products are an absolute joy to use. I bought the starter set, and have then added extras and refills, all working so well together and keeping m... See more

Rated 5 out of 5 stars

Fast delivery beautiful products come clearly mark and numbered makes your skin feel like silk bought both travel comb and full sized one love it and you only need tiny amounts so goes along way

Rated 5 out of 5 stars

I’ve been on a skincare and makeup journey over the last few years and so many of my hero products are by Yepoda. I’m always excited for the new things they bring out and every delivery gets me excite... See more

Rated 5 out of 5 stars

I live yepoda. I've been using the glass skin routine for a while now and notice big differences in my skin. I have adult acne and this has all but cleared it up. I also love that it's glass packaging... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

23k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall great experience!

Really fast delivery! Great quality products from yepoda with great ingredients and vegan! Products make my skin feel so soft and glowy! Great for sustainability with their packaging and refill options

24 April 2026
Rated 2 out of 5 stars

Wouldn’t purchase again

Cleansers both very striping and made my normal combination skin very tight and dry. The moisturiser’s day and night are very highly scented and not as moisturising as I had hoped. The spray was stingy I do not have sensitive skin.

24 April 2026
Yepoda logo

Reply from Yepoda

Thank you for sharing your experience and we’re sorry to hear the products didn’t suit your skin. While our range is dermatologically tested, using all natural ingredients, individual reactions and preferences can vary.

We do offer a 30-day money-back guarantee for added peace of mind if you’re not fully satisfied.

Our customer care team would be happy to help you further!

Rated 5 out of 5 stars

Beginner friendly and efficient

Easy to use, Nice packaging overall, love that it’s refillable !!! Such a huge pro for yepoda.
Efficiency : yes so far. Not tried everything but enjoy the products I have tried and feel good about them. User friendly, beginner friendly (I am a beginner)

10 April 2026
Unprompted review
Rated 2 out of 5 stars

I get spots when i use this SPF cream

I get spots when i use this SPF cream. When i stop using it my skin is fine.
Smells terrible too, like it's expired...

23 April 2026
Unprompted review
Yepoda logo

Reply from Yepoda

Hey, thank you for your feedback!

We’re sorry to hear about your experience. Every skin type is different, and while many customers tolerate our SPF well, some individuals may react differently to specific ingredients. Our products have been dermatologically tested, but as with any skincare, results can vary from person to person.

Regarding the scent, we use natural ingredients and do not add synthetic fragrances like many perfumed brands do. Because of this, the smell can be different from what you might be used to.

We appreciate you taking the time to share your experience!

Rated 1 out of 5 stars

I have been a regular customer of…

I have been a regular customer of Yepoda for a long time, and have spent a significant amount of money with them. I love the products. However, I've had an issue with them for the first time and the resolution has been incredibly poor - which has completely put me off ordering again.

I ordered some minis for my holiday, with enough time for them to arrive - and when they turned up, over half the order was wrong. I've been sent things I didn't order, and am missing things that I did. I have been in touch with customer service and have been told the only way for me to get the correct products, is for me to return the order I received - but I don't have a printer for the label, and I work long hours so getting to the post office is tricky. I feel I'm being made to pay for their error.

There has been no compensation for the fact they've sent me the wrong order, or that it meant I didn't have what I needed in time for my holiday. And they're refusing to send me what I have ordered until I've resolved their issue. I just think it's really poor and suspect I'll need to escalate through my bank, rather than with Yepoda.

EDIT IN REPLY TO YEPODA: The "significant amount" of items they refer to is £33.12. They sent me a mini calm balm, a mini midnight magic, and a mini make my day cream - instead of the mini day light, mini night light, and mini purify hero. Eventually they did come back and send a courier to my house to collect these items. All £33 of them. I am still waiting for my replacement items to arrive - which I bought and paid for weeks ago now.

28 April 2026
Unprompted review
Yepoda logo

Reply from Yepoda

Hi there!

Thank you for taking the time to share your experience, and also for being a loyal customer for so long, it really means a lot to us.

We’re sorry that your order arrived incorrectly, we completely understand how frustrating and disappointing that must have been.

That said, as much as we’d love to resolve this instantly, we’re unfortunately not able to send out a full replacement order while the incorrect items (worth a significant amount) are still with you. This is standard practice, but we always aim to make the return process as easy as possible.

We do provide digital return labels which can be shown directly from your phone. As soon as the return is initiated, we of course send out the correct items as quickly as possible.

We absolutely take your feedback on board regarding how this felt. If there’s anything still unresolved, please do reach out again!

Team Yepoda 💛

Rated 5 out of 5 stars

I love yepoda

I live yepoda. I've been using the glass skin routine for a while now and notice big differences in my skin. I have adult acne and this has all but cleared it up. I also love that it's glass packaging with refills available for some things. It makes my eco conscious heart happy and I'm not worried about a bunch of microplastics and toxins leaching into my skincare.

27 April 2026
Unprompted review
Yepoda logo

Reply from Yepoda

We're happy to hear how much you’re enjoying the Glass Skin routine ✨

Hearing that it has helped improve your skin means a lot to us!

We’re also really glad that our glass packaging and refill options resonate with your eco-conscious values. Creating products that are both effective and more mindful of the environment is very important to us.

Thank you again for your trust and support 💛

Rated 5 out of 5 stars

Absolutely love Yepoda products

Absolutely love Yepoda products! I’ve the full range and highly recommend. I suffer with sensitive skin and I can honestly say all products suit my skin

1 April 2026
Unprompted review
Yepoda logo

Reply from Yepoda

It means a lot to us that you trust the full range and would recommend it. We’re so happy to be part of your daily routine :)

Rated 5 out of 5 stars

Wish I found it sooner!

I have been using Yepoda for not quite a year, People that haven't seen me for a while, the first thing they say is "wow your skin looks amazing" and that's without makeup, I have hypersensitivity so I have to be so careful what i put in and on my body, my skin is so happy, my skin tone has evened out, I can't remember the last time I had a break out, my fine lines are slowly disappearing, I recommend Yepoda to all my friends and family, just wish I had found it sooner.

22 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look